Title: Payment Method Error (‘link’ is Invalid) on WooCommerce Stripe
Last modified: March 9, 2025

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# Payment Method Error (‘link’ is Invalid) on WooCommerce Stripe

 *  Resolved [bill111](https://wordpress.org/support/users/bill111/)
 * (@bill111)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/payment-method-error-link-is-invalid-on-woocommerce-stripe/)
 * The error ‘The payment method type “link” is invalid’ occurs on my website when
   customers attempt to make a payment. I contacted Stripe, and after their investigation,
   they believe the issue is caused by your plugin. Could you help me identify the
   reason and resolve it?
 * I have posted the necessary information for your review at the following link.
   Please check it.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-method-error-link-is-invalid-on-woocommerce-stripe%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 14 replies - 1 through 14 (of 14 total)

 *  Thread Starter [bill111](https://wordpress.org/support/users/bill111/)
 * (@bill111)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/payment-method-error-link-is-invalid-on-woocommerce-stripe/#post-18351503)
 * [https://quickforget.com/s/aff0e761c6fbd413bdd65fe746e9e4d8b58f6f64f709666f](https://quickforget.com/s/aff0e761c6fbd413bdd65fe746e9e4d8b58f6f64f709666f)
 *  [Moses M. (woo-hc)](https://wordpress.org/support/users/mosesmedh/)
 * (@mosesmedh)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/payment-method-error-link-is-invalid-on-woocommerce-stripe/#post-18353328)
 * Hi [@bill111](https://wordpress.org/support/users/bill111/),
 * Thank you for sharing your SSR. However, it would be best to upload it to [Pastebin](https://pastebin.com),
   as my colleagues or I may need to reference it later. Once the issue is resolved,
   you can delete the paste.
 * I noticed that your website has a large number of customizations through plugins,
   which could lead to conflicts. Before conducting a conflict test, I checked your
   site and didn’t see **LINK by Stripe** enabled. Could you share a screenshot 
   of the error? Also, please navigate to _WooCommerce > Status > Logs_ and check
   for any fatal errors or Stripe-related logs. If you find any, kindly share them
   via [Pastebin](https://pastebin.com).
 *  Thread Starter [bill111](https://wordpress.org/support/users/bill111/)
 * (@bill111)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/payment-method-error-link-is-invalid-on-woocommerce-stripe/#post-18355549)
 * Thank you for your reply. I does a lot of customization.
 * Error Screenshot:
 * [https://prnt.sc/kGqMFAicetPf](https://prnt.sc/kGqMFAicetPf)
 * [https://prnt.sc/XO7qxo5V3rrI](https://prnt.sc/XO7qxo5V3rrI)
 * Woocommerce Logs related to stripe:
 * [https://pastebin.com/h40aR6PN](https://pastebin.com/h40aR6PN)
 *  [Moses M. (woo-hc)](https://wordpress.org/support/users/mosesmedh/)
 * (@mosesmedh)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/payment-method-error-link-is-invalid-on-woocommerce-stripe/#post-18357030)
 * Hi [@bill111](https://wordpress.org/support/users/bill111/),
 * The errors indicate that Stripe rejected the payment because it considered it
   invalid for the user. This could also be due to a conflict.
 * To troubleshoot, please create a **staging site** from your live site. Then, 
   switch to the **Storefront theme** and deactivate all plugins except **WooCommerce**
   and **Stripe for WooCommerce**. After that, enable **test mode** and attempt 
   a test transaction using Link. Let me know the results.
 * Additionally, it would be helpful if you could provide the **system status report**
   of the staging site along with a **link to the staging site**. Please share them
   via **Pastebin** for easier access.
 *  Thread Starter [bill111](https://wordpress.org/support/users/bill111/)
 * (@bill111)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/payment-method-error-link-is-invalid-on-woocommerce-stripe/#post-18357639)
 * Thank you for your guidance.
   I have created the staging site and enabled Stripe’s
   test mode. Almost all plugins and themes remain unchanged, and test orders can
   be successfully placed.
 * Here is the website URL and status report:
 * [https://pastebin.com/ELmQn7Ex](https://pastebin.com/ELmQn7Ex)
 * Below is the Stripe log:
 * [https://pastebin.com/UfPDT0ua](https://pastebin.com/UfPDT0ua)
 * Here is a screenshot of the Stripe settings:
 * [https://prnt.sc/iIhCPc3T7cou](https://prnt.sc/iIhCPc3T7cou)
 * Please help me identify the issue.
 *  [Zee](https://wordpress.org/support/users/doublezed2/)
 * (@doublezed2)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/payment-method-error-link-is-invalid-on-woocommerce-stripe/#post-18358839)
 * Hello [bill111](https://wordpress.org/support/users/bill111/),
 * Thank you for your reply.
 * I understand that WooCommerce Stripe transactions work fine in Test Mode.
 * Just to confirm, is this issue only happening with the Link payment method in
   Live Mode? Are credit card payments working correctly in Live Mode?
 * Since Test Mode is functioning properly, the issue likely lies with your Stripe
   account. I recommend reaching out to Stripe support again and asking them to 
   review the Link payment settings. Be sure to mention that transactions work fine
   in Test Mode.
 * Let me know what they say, I’m happy to assist further.
 * Best regards.
 *  Thread Starter [bill111](https://wordpress.org/support/users/bill111/)
 * (@bill111)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/payment-method-error-link-is-invalid-on-woocommerce-stripe/#post-18358926)
 * I understand that my customer’s payment failure occurred when using a credit 
   card in Live Mode, and an error was triggered.
 * In my mind, I always thought that the WooCommerce Stripe plugin didn’t have a
   Link Payment feature. Can you confirm whether this feature is available in your
   plugin?
 * Additionally, my Stripe account is functioning normally because when I send a
   Stripe payment link directly to the customer, they can complete the payment without
   any issues.
 *  Plugin Support [Feten L. a11n](https://wordpress.org/support/users/fetenlakhal/)
 * (@fetenlakhal)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/payment-method-error-link-is-invalid-on-woocommerce-stripe/#post-18360842)
 * Hi there,
 * Thanks for your answer. I want to take a step back here.
 * > The error ‘The payment method type “link” is invalid’ occurs on my website 
   > when customers attempt to make a payment
 * 
   Can you please tell me if the issue happened with all your customer? Is the 
   order note [https://prnt.sc/kGqMFAicetPf](https://prnt.sc/kGqMFAicetPf) in the
   screenshot related to this error: [https://prnt.sc/XO7qxo5V3rrI](https://prnt.sc/XO7qxo5V3rrI)?
 * > I understand that my customer’s payment failure occurred when using a credit
   > card in Live Mode, and an error was triggered.
 * Do you mean that this error [https://prnt.sc/XO7qxo5V3rrI](https://prnt.sc/XO7qxo5V3rrI)
   was triggered when your customer paid with a credit card?
 * Can you please send us a screenshot of the order page?
 * > In my mind, I always thought that the WooCommerce Stripe plugin didn’t have
   > a Link Payment feature. Can you confirm whether this feature is available in
   > your plugin?
 * The Stripe plugin has the Link By Stripe feature: [https://woocommerce.com/document/stripe/customer-experience/express-checkouts/#link-by-stripe](https://woocommerce.com/document/stripe/customer-experience/express-checkouts/#link-by-stripe)
 * Finally, can you please send us a screenshot of your Stripe Settings from your
   live site?
 *  Thread Starter [bill111](https://wordpress.org/support/users/bill111/)
 * (@bill111)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/payment-method-error-link-is-invalid-on-woocommerce-stripe/#post-18363098)
 * > Can you please tell me if the issue happened with all your customer?
   > Is the order note [https://prnt.sc/kGqMFAicetPf](https://prnt.sc/kGqMFAicetPf)
   > in the screenshot related to this error: [https://prnt.sc/XO7qxo5V3rrI](https://prnt.sc/XO7qxo5V3rrI)?
 * A total of two customers attempted to pay using Stripe, and both failed due to
   the same error. The two images you referenced correspond to those failed transactions.
 * > Do you mean that this error [https://prnt.sc/XO7qxo5V3rrI](https://prnt.sc/XO7qxo5V3rrI)
   > was triggered when your customer paid with a credit card?
 * Yes
 * > Can you please send us a screenshot of the order page?
 * Sure.
 * [https://prnt.sc/8cVGSJGg3DNY](https://prnt.sc/8cVGSJGg3DNY)
 * [https://prnt.sc/ltZuesLxaFEv](https://prnt.sc/ltZuesLxaFEv)
 * > Finally, can you please send us a screenshot of your Stripe Settings from your
   > live site?
 * [https://prnt.sc/sOVOtzMBoRRg](https://prnt.sc/sOVOtzMBoRRg)
 * Thank you for your help!
 *  [Zee](https://wordpress.org/support/users/doublezed2/)
 * (@doublezed2)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/payment-method-error-link-is-invalid-on-woocommerce-stripe/#post-18365152)
 * Hello [bill111](https://wordpress.org/support/users/bill111/),
 * Thank you for your reply.
 * After reviewing the screenshots, I found that Order #27972 was paid using WooCommerce
   PayPal Payments ([screenshot](https://snipboard.io/PuxYaZ.jpg)). This suggests
   that the error ([screenshot](https://prnt.sc/XO7qxo5V3rrI)) may not be related
   to Order #27972.
 * Is it possible that the two customers you referred to paid via credit card using
   the WooCommerce PayPal Payments method?
 * To investigate further, please share a screenshot of WooCommerce → Settings →
   Payments.
   I want to understand which payment methods are currently active.
 * Looking forward to your response. 🙂
 *  Thread Starter [bill111](https://wordpress.org/support/users/bill111/)
 * (@bill111)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/payment-method-error-link-is-invalid-on-woocommerce-stripe/#post-18366021)
 * Thank you for your help. The order information I previously sent was incorrect.
   I am resending the correct order details below.
 * This customer attempted to pay using Stripe but failed.
 * [https://prnt.sc/Fj-BLtUXcg6a](https://prnt.sc/Fj-BLtUXcg6a)
 * [https://prnt.sc/ouylHyEU636o](https://prnt.sc/ouylHyEU636o)
 * [https://prnt.sc/79mobuAxYl2M](https://prnt.sc/79mobuAxYl2M)
 * [https://prnt.sc/ekmrlgZnt3wC](https://prnt.sc/ekmrlgZnt3wC)
 * [https://prnt.sc/xTTH8DZAS3MR](https://prnt.sc/xTTH8DZAS3MR)
 * My website supports both PayPal and Stripe payments. PayPal payments are working
   fine, but there may be an issue with Stripe, as customers keep experiencing payment
   failures.
 * Below is a screenshot of **WooCommerce → Settings → Payments**:
 * [https://prnt.sc/fhaI6AHXqkEc](https://prnt.sc/fhaI6AHXqkEc)
 *  [Moses M. (woo-hc)](https://wordpress.org/support/users/mosesmedh/)
 * (@mosesmedh)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/payment-method-error-link-is-invalid-on-woocommerce-stripe/#post-18367706)
 * Hi [@bill111](https://wordpress.org/support/users/bill111/),
 * Thank you for sharing the images. Since this issue just started, let’s try rolling
   back to an earlier version of the plugin. You can use the **WP Rollback** plugin,
   which makes it easy to revert to previous versions of plugins and themes.
 * Alternatively, you can manually download an older version of the plugin from 
   the **WordPress plugin repository** and install it manually.
 * Try reverting to a previous version and let me know if the issue persists on 
   your live site. This will help determine whether the problem is caused by the
   latest update or a configuration issue on your site.
 *  Thread Starter [bill111](https://wordpress.org/support/users/bill111/)
 * (@bill111)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/payment-method-error-link-is-invalid-on-woocommerce-stripe/#post-18367724)
 * Thank you for your help.
 * This may not be a good solution because my website’s order volume is still low,
   and it could take a long time before another customer tries to use Stripe for
   payment again. Additionally, payment failures create a poor customer experience,
   especially if the issue is caused by a plugin or system integration problem.
 *  [Zee](https://wordpress.org/support/users/doublezed2/)
 * (@doublezed2)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/payment-method-error-link-is-invalid-on-woocommerce-stripe/#post-18369713)
 * Hello [bill111](https://wordpress.org/support/users/bill111/),
 * Thank you for your reply.
 * I understand waiting for a customer to trigger the problem might take some time
   and that may make this troubleshooting process long.
 * To troubleshoot further, I would like to clarify a few things:
   1- Is this issue
   only happening with credit card payments in Live Mode?2- Is this issue happening
   with Link by Stripe?
 * I recommend you try to reproduce the issue by placing an order using a real credit
   card in the live mode. You may create a test product with minimum cost for this
   purpose.
 * After your order is placed please share Order details screenshots including the
   Order notes.
   Additionally, please share the Order notes of order 27942. You may
   use [https://snipboard.io](https://snipboard.io/) to upload images and share 
   links here.
 * Looking forward to your response. 🙂

Viewing 14 replies - 1 through 14 (of 14 total)

The topic ‘Payment Method Error (‘link’ is Invalid) on WooCommerce Stripe’ is closed
to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277)
 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/)

 * 14 replies
 * 4 participants
 * Last reply from: [Zee](https://wordpress.org/support/users/doublezed2/)
 * Last activity: [1 year, 1 month ago](https://wordpress.org/support/topic/payment-method-error-link-is-invalid-on-woocommerce-stripe/#post-18369713)
 * Status: resolved