Title: payment method error
Last modified: March 23, 2021

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# payment method error

 *  Resolved [webgalway](https://wordpress.org/support/users/webgalway/)
 * (@webgalway)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/payment-method-error/)
 * Seems to be an issue collecting payment from form after latest update – customer
   enters cc details but gets an error about authentication – on Stripe backend 
   payment attempt is logged with the error – “The customer has not entered their
   payment method.” (there is no option to specify payment method on payment forms
   backend)
    -  This topic was modified 5 years, 2 months ago by [webgalway](https://wordpress.org/support/users/webgalway/).
    -  This topic was modified 5 years, 2 months ago by [webgalway](https://wordpress.org/support/users/webgalway/).

Viewing 1 replies (of 1 total)

 *  [CoastMountain](https://wordpress.org/support/users/mammothology/)
 * (@mammothology)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/payment-method-error/#post-14223924)
 * Hello webgalway,
 * I suppose this is an issue related to WP Full Stripe Premium, because we haven’t
   updated WP Full Stripe Free in 3 years (WP Full Stripe Premium is updated continuously,
   it’s in active development).
 * The WP Full Stripe Premium helpdesk is at [support@paymentsplugin.com](https://wordpress.org/support/topic/payment-method-error/support@paymentsplugin.com?output_format=md),
   please contact us there, and include in your email:
    - The email used for purchasing the plugin – if you purchased on our website
    - The Envato purchase code – if you purchased on CodeCanyon.com
    - The version number of the plugin
    - The steps to reproduce the issue, and screenshots where applicable
 * Thanks, cheers:
    Csaba

Viewing 1 replies (of 1 total)

The topic ‘payment method error’ is closed to new replies.

 * ![](https://ps.w.org/wp-full-stripe-free/assets/icon-256x256.gif?rev=3416840)
 * [Stripe Payment Forms by WP Full Pay – Accept Credit Card Payments, Donations & Subscriptions](https://wordpress.org/plugins/wp-full-stripe-free/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-full-stripe-free/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-full-stripe-free/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-full-stripe-free/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-full-stripe-free/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-full-stripe-free/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [CoastMountain](https://wordpress.org/support/users/mammothology/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/payment-method-error/#post-14223924)
 * Status: resolved