Title: Payment Method NULL error
Last modified: October 1, 2025

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# Payment Method NULL error

 *  Resolved [michaelkweb](https://wordpress.org/support/users/michaelkweb/)
 * (@michaelkweb)
 * [7 months, 3 weeks ago](https://wordpress.org/support/topic/payment-method-null-error/)
 * Hello,
   For the past month when a new order is placed first it sends a failed 
   order email and then a new order.After searching I found from the plugin logs
   that when a user tries to pay with credit card via stripeit throws this error
   REQUEST paymentmethods::retrieve–[“”]Error during API call. The resource ID cannot
   be null or whitespace.Payment processing failed. Please retry.Then it moves on
   toEntering::process_paymentREQUEST customers::retrieve–[“cus_SzyMKZ4RXSuWnp”]
   [](https://cultureapp.eu/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=fkwcs-stripe-2025-09-05#L9)
   2025-09-05T12:07:08+00:00 Info 5.203.229.73::RESPONSE customers::retrieve–{and
   then it gets the REQUEST paymentmethods::retrieve–[“”] value and moves on.Default
   payment method is stripe card. I’m not using blocks builder. Checkout page is
   default. Is there anything I could do? could you please advise ?
    -  This topic was modified 7 months, 3 weeks ago by [michaelkweb](https://wordpress.org/support/users/michaelkweb/).

Viewing 1 replies (of 1 total)

 *  Plugin Support [Funnelkit Support](https://wordpress.org/support/users/supportfunnelkit/)
 * (@supportfunnelkit)
 * [7 months, 3 weeks ago](https://wordpress.org/support/topic/payment-method-null-error/#post-18666452)
 * Hi [@michaelkweb](https://wordpress.org/support/users/michaelkweb/),
 * Thanks for using the Funnelkit Builder.
 * Are you using Funnelkit Stripe plugin for the order processing? We would like
   to share this support link is for only for the Funnelkit Builder. 
   The FunnelKit
   Checkout doesn’t play any role in the Order Processing. It just beautifies the
   checkout page skin and all the responsibility to complete the order and processing
   happens between the WooCommerce and Payment gateway.For any technical support,
   we request you to reach out [our support desk here](https://funnelkit.com/support)
   with complete details.Closing this thread from hereThanksTeam Funnelkit

Viewing 1 replies (of 1 total)

The topic ‘Payment Method NULL error’ is closed to new replies.

 * ![](https://ps.w.org/funnel-builder/assets/icon-256x256.gif?rev=3317101)
 * [FunnelKit - Funnel Builder for WooCommerce Checkout](https://wordpress.org/plugins/funnel-builder/)
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## Tags

 * [api call](https://wordpress.org/support/topic-tag/api-call/)
 * [paymentmethods](https://wordpress.org/support/topic-tag/paymentmethods/)

 * 1 reply
 * 2 participants
 * Last reply from: [Funnelkit Support](https://wordpress.org/support/users/supportfunnelkit/)
 * Last activity: [7 months, 3 weeks ago](https://wordpress.org/support/topic/payment-method-null-error/#post-18666452)
 * Status: resolved