Title: Payment Method Null
Last modified: February 20, 2021

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# Payment Method Null

 *  [GAR1](https://wordpress.org/support/users/gar1/)
 * (@gar1)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/payment-method-null/)
 * Hello,
 * We have your plugin installed and it works almost all of the time. However we
   are experiencing an intermittent issue where a customer enters their payment 
   information in the form and after submitting it, the wheel just spins and nothing
   happens.
 * Looking at orders in Stripe after this occurs, they are marked as incomplete 
   because payment method was not supplied in the data posted to stripe. Payment
   method is null in the json sent to stripe.
 * What can cause the payment method to not be passed? Shouldn’t there be some sort
   of error returned to the user? What causes the loading wheel to continue spinning
   indefinitely? Does the plugin expect a callback from Stripe?
 * Again, this is difficult to diagnose since it doesn’t happen all the time.
 * We are running the latest version of WordPress and the plugin.
 * Thank you.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpayment-method-null%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/payment-method-null/#post-14079457)
 * Hi, judging from your comment above, the best step to take is to enable **Enable
   Debug Logging**. Next time this issue happens again, please check the log file.
   Report back with your findings.
 * Thank you
 *  Thread Starter [GAR1](https://wordpress.org/support/users/gar1/)
 * (@gar1)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/payment-method-null/#post-14081123)
 * Debug logging has been enabled during our troubleshooting process. There is nothing
   in the debug logs when this issue occurs.
 * There are many successful transactions being logged. And when we purposefully
   enter invalid card information (trying to reproduce the intermittent issue) then
   errors are being logged.
 * But again, when we get the behavior of the spinning wheel and payments being 
   stored in Stripe as incomplete and the payment_method being posted with a null
   value, there is nothing being logged in the debug log.
 *  Plugin Support [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/payment-method-null/#post-14081701)
 * Thank you for reporting back. I have submitted a message to the developers to
   investigate further your issue.
 * Kind regards
 *  Plugin Author [mra13 / Team Tips and Tricks HQ](https://wordpress.org/support/users/mra13/)
 * (@mra13)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/payment-method-null/#post-14082057)
 * I think the following is your post also so we will reply to that other thread:
   
   [https://s-plugins.com/forums/topic/payment-method-null/](https://s-plugins.com/forums/topic/payment-method-null/)

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Payment Method Null’ is closed to new replies.

 * ![](https://ps.w.org/stripe-payments/assets/icon-128x128.png?rev=2705524)
 * [Accept Stripe Payments](https://wordpress.org/plugins/stripe-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/stripe-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/stripe-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/stripe-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/stripe-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/stripe-payments/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [mra13 / Team Tips and Tricks HQ](https://wordpress.org/support/users/mra13/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/payment-method-null/#post-14082057)
 * Status: not resolved