Title: Payment problem
Last modified: November 25, 2021

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# Payment problem

 *  Resolved [johntunnel](https://wordpress.org/support/users/johntunnel/)
 * (@johntunnel)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/payment-problem-15/)
 * `Hi
    I have tried paying for the SmartSlider3 Pro, but the system is not satisfied
   with my ZIP code. It marks my ZIP code as wrong and does not let me continue 
   payment. My ZIP code is very simple: 4000 ​
 * Paypal payment I have also tried although it says only for US, but same problem
   with wrong ZIP code happens.
 * Please give me another payment option.
 * Regards
 * John T.

Viewing 1 replies (of 1 total)

 *  Plugin Support [Gabor](https://wordpress.org/support/users/nextendweb_gabor/)
 * (@nextendweb_gabor)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/payment-problem-15/#post-15104189)
 * Hi [@johntunnel](https://wordpress.org/support/users/johntunnel/)!
 * This problem usually happens, when on your computer VPN is used to change your
   location, because our payment provider automatically tries to identify your country.
   So if you are using VPN, please turn it off, or at the pricing:
    [https://smartslider3.com/pricing/](https://smartslider3.com/pricing/)
   when you click on either of the “Buy” buttons, make sure that on the top right
   corner your country is selected.
 * Also, please note that this forum’s rules are only allowing us to answer Free
   version support questions. If you won’t be able to figure out the issue, please
   rather contact us here:
    [https://smartslider3.com/contact-us/support/?topic=Other](https://smartslider3.com/contact-us/support/?topic=Other)

Viewing 1 replies (of 1 total)

The topic ‘Payment problem’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Gabor](https://wordpress.org/support/users/nextendweb_gabor/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/payment-problem-15/#post-15104189)
 * Status: resolved