Title: payment problem Last modified: May 28, 2020 --- # payment problem * [simpledel](https://wordpress.org/support/users/simpledel/) * (@simpledel) * [6 years ago](https://wordpress.org/support/topic/payment-problem-7/) * Hello, i have a problem with payments. i tried to make a payment but the payment window does not open. Viewing 15 replies - 1 through 15 (of 15 total) * [dyrer](https://wordpress.org/support/users/dyrer/) * (@dyrer) * [6 years ago](https://wordpress.org/support/topic/payment-problem-7/#post-12907002) * Hello [@simpledel](https://wordpress.org/support/users/simpledel/) follow the instructions as described at [https://developer.vivawallet.com/e-commerce-plugins/woocommerce/](https://developer.vivawallet.com/e-commerce-plugins/woocommerce/) * Thread Starter [simpledel](https://wordpress.org/support/users/simpledel/) * (@simpledel) * [6 years ago](https://wordpress.org/support/topic/payment-problem-7/#post-12910257) * Πριν λίγο καιρό δούλευε κανονικά. Είχα ακολουθήσει τις οδηγίες, άνοιγε το παράθυρο της viva και οι πληρωμές γινόταν κανονικά. - This reply was modified 6 years ago by [simpledel](https://wordpress.org/support/users/simpledel/). * [dyrer](https://wordpress.org/support/users/dyrer/) * (@dyrer) * [6 years ago](https://wordpress.org/support/topic/payment-problem-7/#post-12912213) * Δες μηπως ειναι απενεργοποιημένο o συνδεδεμένος λογαριασμός στο vivawallet * Thread Starter [simpledel](https://wordpress.org/support/users/simpledel/) * (@simpledel) * [6 years ago](https://wordpress.org/support/topic/payment-problem-7/#post-12913822) * Το κοίταξα είναι κανονικά ενεργοποιημένος. Υπάρχει περίπτωση να το μπλοκάρει κάτι; * Plugin Author [mgourd](https://wordpress.org/support/users/mgourd/) * (@mgourd) * [5 years, 12 months ago](https://wordpress.org/support/topic/payment-problem-7/#post-12930648) * Hi there [@simpledel](https://wordpress.org/support/users/simpledel/), * Can you let me have your website address so I can check the behaviour of the plugin? Also, the business name you registered with Viva Wallet, please. * Thanks, * Matt * Plugin Author [mgourd](https://wordpress.org/support/users/mgourd/) * (@mgourd) * [5 years, 12 months ago](https://wordpress.org/support/topic/payment-problem-7/#post-12931373) * Hi [@simpledel](https://wordpress.org/support/users/simpledel/) is your web address [https://fiogakishop.gr](https://fiogakishop.gr)? The plugin doesn’t seem to be activated. Can you enable it so I can test? Thanks! * Thread Starter [simpledel](https://wordpress.org/support/users/simpledel/) * (@simpledel) * [5 years, 12 months ago](https://wordpress.org/support/topic/payment-problem-7/#post-12931445) * Hello My adress is fiogakishop.gr, i activated the plugi, is online now. Please check it. thank you * Plugin Author [mgourd](https://wordpress.org/support/users/mgourd/) * (@mgourd) * [5 years, 12 months ago](https://wordpress.org/support/topic/payment-problem-7/#post-12931491) * Hi [@simpledel](https://wordpress.org/support/users/simpledel/) looks like you’re using our newest version of the plugin which unfortunately we had to roll back due to some errors. Please deactivate and delete all existing versions of our plugin from your WordPress plugin list, then reinstall 3.6.2 which is accessible via the following link: * [https://downloads.wordpress.org/plugin/vivawallet-woocommerce-gateway.zip](https://downloads.wordpress.org/plugin/vivawallet-woocommerce-gateway.zip) * All your settings should be the same. Installation instructions are also reverted back and available at the following location: * [https://developer.vivawallet.com/e-commerce-plugins/woocommerce](https://developer.vivawallet.com/e-commerce-plugins/woocommerce) * Apologies for any inconvenience caused. Let me know how you get on. * Thanks, * Matt * Thread Starter [simpledel](https://wordpress.org/support/users/simpledel/) * (@simpledel) * [5 years, 12 months ago](https://wordpress.org/support/topic/payment-problem-7/#post-12932149) * I did it all from the beginning but the same thing happens,the window does not open to make the payment * Plugin Author [mgourd](https://wordpress.org/support/users/mgourd/) * (@mgourd) * [5 years, 12 months ago](https://wordpress.org/support/topic/payment-problem-7/#post-12932558) * Sorry to hear this. In order for me to investigate further what your issue might be, please send the following screenshots to my email address (mgourd@vivawallet. com): * – WooCommerce payment module settings (mask your Merchant ID and API Key). – Viva Wallet [payment source](https://developer.vivawallet.com/e-commerce-plugins/create-a-payment-source/) settings (include your browser’s URL bar in the screenshot). – Viva Wallet _Websites/ Apps_ page (include your browser’s URL bar in the screenshot). – [API Access](https://developer.vivawallet.com/e-commerce-plugins/find-your-merchant-id-and-api-key) page (mask API Key, include your browser’s URL bar in the screenshot). * Thanks! * Plugin Author [mgourd](https://wordpress.org/support/users/mgourd/) * (@mgourd) * [5 years, 12 months ago](https://wordpress.org/support/topic/payment-problem-7/#post-12936770) * Hi [@simpledel](https://wordpress.org/support/users/simpledel/), thanks for sending through those screenshots. In the plugin settings, test mode is checked, while the URLs from the screenshots indicate that the credentials are from the live mode. Please try again with test mode unchecked. Thanks, Matt * Thread Starter [simpledel](https://wordpress.org/support/users/simpledel/) * (@simpledel) * [5 years, 12 months ago](https://wordpress.org/support/topic/payment-problem-7/#post-12937598) * I unchecked the test mode but the same thing happens. * Plugin Author [mgourd](https://wordpress.org/support/users/mgourd/) * (@mgourd) * [5 years, 12 months ago](https://wordpress.org/support/topic/payment-problem-7/#post-12937733) * Hi [@simpledel](https://wordpress.org/support/users/simpledel/), you unchecked test mode and saved your settings? Have you definitely removed all other versions of the plugin? Should be Viva Wallet for WooCommerce 3.6.2 and no others in your plugins list. * Thread Starter [simpledel](https://wordpress.org/support/users/simpledel/) * (@simpledel) * [5 years, 12 months ago](https://wordpress.org/support/topic/payment-problem-7/#post-12937953) * Yes i did that, i send you screenshots to your email. I don’t know what happens * Plugin Author [mgourd](https://wordpress.org/support/users/mgourd/) * (@mgourd) * [5 years, 12 months ago](https://wordpress.org/support/topic/payment-problem-7/#post-12937997) * Hi [@simpledel](https://wordpress.org/support/users/simpledel/), yes, I got the screenshots, thanks! * The best our plugin developer can think of is that somehow you’re not using the correct credentials (Merchant ID / API Key). He suggests that you set up everything first in demo mode and move to live mode when everything works ok. Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘payment problem’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/vivawallet-woocommerce-gateway_797d89. svg) * [Viva Wallet Smart Checkout for your WooCommerce store](https://wordpress.org/plugins/vivawallet-woocommerce-gateway/) * [Frequently Asked Questions](https://wordpress.org/plugins/vivawallet-woocommerce-gateway/#faq) * [Support Threads](https://wordpress.org/support/plugin/vivawallet-woocommerce-gateway/) * [Active Topics](https://wordpress.org/support/plugin/vivawallet-woocommerce-gateway/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/vivawallet-woocommerce-gateway/unresolved/) * [Reviews](https://wordpress.org/support/plugin/vivawallet-woocommerce-gateway/reviews/) ## Tags * [e-commerce plugin](https://wordpress.org/support/topic-tag/e-commerce-plugin/) * 15 replies * 3 participants * Last reply from: [mgourd](https://wordpress.org/support/users/mgourd/) * Last activity: [5 years, 12 months ago](https://wordpress.org/support/topic/payment-problem-7/#post-12937997) * Status: not resolved