Title: Payment problem
Last modified: August 22, 2016

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# Payment problem

 *  [EdwardTurnersbrother](https://wordpress.org/support/users/edwardturnersbrother/)
 * (@edwardturnersbrother)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/payment-problem/)
 * i have tried to buy the personal license but have had no luck.
    Authorisation
   failed! I have tried two different credit/debit cards and PayPal but no luck 
   at all. Do you have any countries blocked? I am currently in Thailand
 * Regards,
 * Simon
 * [https://wordpress.org/plugins/gallery-images/](https://wordpress.org/plugins/gallery-images/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [support-huge-it](https://wordpress.org/support/users/support-huge-it/)
 * (@support-huge-it)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/payment-problem/#post-5890613)
 * Dear user, please make sure your currency is USDollars
 *  Thread Starter [EdwardTurnersbrother](https://wordpress.org/support/users/edwardturnersbrother/)
 * (@edwardturnersbrother)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/payment-problem/#post-5890638)
 * Dear support, I tried that.
    When completing the payment form it just takes me
   back to the beginning and the name field is blank. Could it be anything to do
   with my name being hyphenated? Unfortunately that is also how it appears on my
   cards. Any other ideas?
 *  [support-huge-it](https://wordpress.org/support/users/support-huge-it/)
 * (@support-huge-it)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/payment-problem/#post-5890639)
 * Ok now can you check if you was charged or not?
 *  Thread Starter [EdwardTurnersbrother](https://wordpress.org/support/users/edwardturnersbrother/)
 * (@edwardturnersbrother)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/payment-problem/#post-5890649)
 * Manage to check two of my cards and PayPal and so far it looks like I wasn’t 
   charged.
    Would really like to upgrade but if I can’t I will have to go elsewhere
   to the features that your paid version has 🙁
 * Any other options?
 *  [support-huge-it](https://wordpress.org/support/users/support-huge-it/)
 * (@support-huge-it)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/payment-problem/#post-5890651)
 * Dear maybe you could try to buy some other plugin for 30$. If the payment will
   be accepted you can contact us and we will block that license and instead of 
   it send Image Gallery Personal.
    For example try to buy Video Gallery Multy version
   [http://huge-it.com/wordpress-video-gallery/](http://huge-it.com/wordpress-video-gallery/)
 *  Thread Starter [EdwardTurnersbrother](https://wordpress.org/support/users/edwardturnersbrother/)
 * (@edwardturnersbrother)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/payment-problem/#post-5890652)
 * Tried that same old problem, it just kicks me back to the payment section after
   saying authorisation failed and the “name” field is blank.
 * ?????
 *  [support-huge-it](https://wordpress.org/support/users/support-huge-it/)
 * (@support-huge-it)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/payment-problem/#post-5890653)
 * Ok please contact us by [info@huge-it.com](https://wordpress.org/support/topic/payment-problem/info@huge-it.com?output_format=md)
   we will go on talking about that.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Payment problem’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/gallery-images_f0b24c.svg)
 * [Image Gallery - Responsive Photo Gallery](https://wordpress.org/plugins/gallery-images/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/gallery-images/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/gallery-images/)
 * [Active Topics](https://wordpress.org/support/plugin/gallery-images/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/gallery-images/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/gallery-images/reviews/)

 * 7 replies
 * 2 participants
 * Last reply from: [support-huge-it](https://wordpress.org/support/users/support-huge-it/)
 * Last activity: [11 years, 2 months ago](https://wordpress.org/support/topic/payment-problem/#post-5890653)
 * Status: not resolved