Hi @sevenseconds777 , thank you for reaching out to Paid Memberships Pro.
We appreciate your feedback. This low success rate is possibly site-specific or payment gateway specific though. PMPro makes use of its own plugin on our own website and payments work as expected.
Which payment gateway were you using? Were there any errors from the gateway itself that you could see? Or was this a case of many users that started the checkout process but didn’t make payment and become a paying member?
Paid Memberships Pro
Paid Membership Subscriptions
Both payments are Stripe.
Paid Memberships Pro mainly uses subscription payments.
It didn’t seem like the request was received by Stripe.
There are no problems with Stripe’s settings or WebHook.
Paid Membership Subscriptions
I changed it to , and the payment was successful.
I am afraid to use Paid Memberships Pro from now on.
I think it’s just this case.
Ultimately you should use the plugin that’s working best for you. I am curious why the “payment success rate” was so low with PMPro.
What report was showing you these errors? The Stripe dashboard? What were the specific errors shown? Can you find the failed payments in the “Events” or “Logs” section of Stripe and let us know what you find?
If you used Stripe Connect (linked through the button vs API keys), and you share with us the business name and URL, we might be able to find the failed payments on our end too to investigate.
A couple thoughts.
- Make sure you have Stripe webhooks set up per our instructions.
- Try the Stripe Checkout “accept payments offsite (Stripe Checkout)” option from the payment settings page.
- Look for those failed payments and share the error messages.
- Has the absolute/actual number of checkouts gone up since switching? It’s possible spammers had found your PMPro based site and spammed your checkout. This is also a problem, but a different one, and it would look like a whole lot of failed payments. You could try PMPro along with all of the spam protection suggestions we make. Just did a video on it here (https://www.youtube.com/watch?v=a20WiL3Q-KA) and we have a doc here (https://www.paidmembershipspro.com/how-to-stop-spam/).
- Can you let us know what country and currency you are operating in? Some countries have unique regulations that could interfere with things and we can test for that.
- What is your typical level pricing set up? Knowing this can help us test things too.
It’s ok, I’m sure it will be fine.
It was a client site, so we changed to a different plugin to handle it.
Other sites have not experienced any problems so far.
The high success rate of payment is the most important thing for a plugin like this.
Thank you for your feedback. If it happens again on another site for you, please let us know more about it based on Jason’s thoughts above – it would definitely help to look further into it.
