Title: Payment processing failure
Last modified: April 22, 2024

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# Payment processing failure

 *  Resolved [cleanpagedesign](https://wordpress.org/support/users/cleanpagedesign/)
 * (@cleanpagedesign)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/payment-processing-failure-4/)
 * Hi there. We have an intermittent issue with the WePOS set-up. On certain computers
   when we try to process a cash payment the loading/circle icon appears for a few
   seconds, then disappears and we are returned to an unprocessed cart. There’s 
   no error message or clue as to what could have caused the payment not to process
   properly.
 * Is there something in the setup that I should be looking at that may help us 
   to solve this issue, or does this sound more like a caching/hosting/other issue
   related to something other than WePOS?
 * Thanks
   Dom

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Jahidul Hassan Mojumder](https://wordpress.org/support/users/jahidulhassan/)
 * (@jahidulhassan)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/payment-processing-failure-4/#post-17706385)
 * Hi [@cleanpagedesign](https://wordpress.org/support/users/cleanpagedesign/),
 * As it is happening on certain computers but not all, it seems like a device-specific
   issue. If it was a wePOS-related issue, it would not work on any of your devices.
 * If you could share the difference between the device where wePOS is working fine
   and the device where it is not, we might be able to share some insights.
 * Thanks!
 *  Thread Starter [cleanpagedesign](https://wordpress.org/support/users/cleanpagedesign/)
 * (@cleanpagedesign)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/payment-processing-failure-4/#post-17706518)
 * Thanks for the reply. Yes, this is my line of thinking – that it is a device-
   specific issue. I have turned off caching and advised the user to take certain
   steps with their computer.
 * I wasn’t sure if there was any element of caching or similar present in wePOS,
   or if there was something else in there that I needed to be aware of.
 * Appreciate the fast response. I’l mark this as resolved.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Payment processing failure’ is closed to new replies.

 * ![](https://ps.w.org/wepos/assets/icon-256x256.png?rev=3519547)
 * [wePOS - Point Of Sale (POS) for WooCommerce](https://wordpress.org/plugins/wepos/)
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 * 2 replies
 * 2 participants
 * Last reply from: [cleanpagedesign](https://wordpress.org/support/users/cleanpagedesign/)
 * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/payment-processing-failure-4/#post-17706518)
 * Status: resolved