Payment Renewal Issues

  • Resolved erese2011

    (@erese2011)


    2 years, 7 months ago

    September Payment Renewal: In September, despite having approximately 700 users scheduled for renewal, only 356 payments were successfully processed. This has left us with a significant number of missing payments. Is there any way I can initiate a bulk processing of these missing payments to rectify the situation promptly?

    October Payment Renewal: For the current month of October, we have observed a major discrepancy in the renewal payment processing. Typically, we process around 100 payments on the 1st of each month. However, this month, only a single renewal payment has been processed, indicating a substantial failure in our renewal system. This problem was first noticed on September 17th.

    Our system is currently running on version 2.10.2

    The page I need help with: [log in to see the link]

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  • Plugin Support Madalina Ruzsa

    (@madalinaruzsa)

    2 years, 7 months ago

    Hi @erese2011,

    Let’s check what happened on your site:

    Please go to PMS-> Settings-> Payments-> and send a screenshot where I can see the Test Mode setting, and which payments gateway you have enabled on your site.

    Make sure that the screenshot does NOT contain Stripe or PayPal credentials.

    You can use a site like https://snipboard.io/ to share the screenshots.

Viewing 1 replies (of 1 total)

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