Paypal connection error

  • Resolved pmilos97

    (@pmilos97)


    1 year, 1 month ago

    I m trying to connect my business paypal to get subscription payments for my websites. I tried both sandbox and live account. After getting success massage from paypal in my Paid Member Subscriptions I still have connect now button for paypal. And payments are not working. Is this paid plugin option only? I would like to test plugin and then upgrade surely. I have been trying for few days no luck. Please help.

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  • Plugin Support alexandrubodea

    (@alexandrubodea)

    1 year, 1 month ago

    Regarding the PayPal connection issue:

    1. From what country are you from? I’m asking this since PayPal has some country restrictions when it comes to using the new implementation. While I don’t think this should also affect the connection, it would be a valuable piece of information.
    2. Please open the browser developer console (F12 for Chrome), and when you make the connection with PayPal, do you see some kind of error appearing there?
    3. Could you please look at your PHP error log and check what errors appear there regarding our plugins? If you do not have access to the PHP error log, please ask your host provider to check what errors you have regarding this issue. Please send a screenshot of the error message you’re seeing regarding our plugin. And also any other interesting error you’re seeing that could affect this issue (maybe something mentioning PayPal).

    You can use a site like https://snipboard.io/ to share the screenshots.

    Note: Besides PayPal, we also offer Stripe as payment method + the Manual/Offline option.

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