Title: PayPal Donation – Error Processing
Last modified: May 11, 2023

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# PayPal Donation – Error Processing

 *  Resolved [dmorrissey](https://wordpress.org/support/users/dmorrissey/)
 * (@dmorrissey)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/paypal-donation-error-processing/)
 * Hello, 
   the site I am admin for is experiencing the following error intermittently.“
   There was an error processing your donation. Please contact the administrator.”
   This error is displayed within the Give WP form iframe. I checked the logs and
   see a Failed webhook event verification. I am in process of trying the disconnect/
   reconnect paypal solution.————————–
    -  This topic was modified 3 years, 1 month ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/).
    -  This topic was modified 3 years, 1 month ago by [dmorrissey](https://wordpress.org/support/users/dmorrissey/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpaypal-donation-error-processing%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [stephanieliy](https://wordpress.org/support/users/stephanieliy/)
 * (@stephanieliy)
 * [3 years ago](https://wordpress.org/support/topic/paypal-donation-error-processing/#post-16742740)
 * Hi [@dmorrissey](https://wordpress.org/support/users/dmorrissey/) ,
 * Glad you reached out. I know you mentioned attempting the disconnect/reconnect
   option and it didn’t help. I’m going to provide some information about that here
   that might be helpful, but ultimately you’ll need to reach out to the support
   folks at PayPal to get more information.
 * The “Failed Event Verification” can usually be resolved by disconnecting and 
   reconnecting PayPal. You need to go to Donations > Settings > Payment Gateways
   > PayPal and click the “Disconnect” link in “PayPal Connection”.
 * In order to process payments over Paypal’s API, third parties (like GiveWP) have
   to store what’s called a “token” and send that token along with the payment information.
   The token verifies that the application is allowed to transact over the API. 
   If Paypal is unable to verify the token it will throw that “Failed Event Verification”
   message.
 * If disconnecting and reconnecting PayPal does not fix the issue, I’d definitely
   recommend reaching out to them. The form on our site at [https://givewp.com/paypal-onboarding-reports/](https://givewp.com/paypal-onboarding-reports/)
   goes directly to folks familiar with these issues who can help get you sorted.
 * In the meantime, you are welcome to send along any questions here and I’ll help
   as much as I possible can.
 *  Thread Starter [dmorrissey](https://wordpress.org/support/users/dmorrissey/)
 * (@dmorrissey)
 * [3 years ago](https://wordpress.org/support/topic/paypal-donation-error-processing/#post-16743032)
 * Thanks, it took a few tries but the disconnect/reconnect seems to have resolved
   the issue.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘PayPal Donation – Error Processing’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [dmorrissey](https://wordpress.org/support/users/dmorrissey/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/paypal-donation-error-processing/#post-16743032)
 * Status: resolved