Title: PayPal errors
Last modified: April 1, 2026

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# PayPal errors

 *  Resolved [tonyzyc](https://wordpress.org/support/users/tonyzyc/)
 * (@tonyzyc)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/paypal-errors-6/)
 * After upgrading WooCommerce to the latest version, customers encountered errors
   when using PayPal Standard. Previously, customers had never reported similar 
   issues. I using PayPal Standard.
   Below are two customer feedback issues.
 * “Hello, I would like to order a part shipped to France but when I try to pay 
   I get “Unable to change shipping method. Please try again.”
   Thanks”
 * “I am having problems with the purchase.
   When using paypal it promts me to select
   another address or try again later (i am from germany)
 * For this reason i cannot complete the order.”
 * In addition, I noticed that for orders with a canceled status, the customer’s
   shipping address was not saved.
   Here is a screenshot of the order. [https://prnt.sc/HSNci75QSa5S](https://prnt.sc/HSNci75QSa5S)
 * What should I do to fix it?

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * (@shahzeenfarooq)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/paypal-errors-6/#post-18868669)
 * Hi there!
   Thanks for sharing the details we understand how concerning this is,
   especially since customers are unable to complete their orders.
 * To investigate this further, we’ll need to check the PayPal logs. Please enable
   PayPal debug logging:
    1. Go to **WooCommerce → Settings → Payments**.
    2. Open **PayPal Standard** settings.
    3. Enable the **Debug Log** option and save changes.
 * After that:
    1. Go to **WooCommerce → Status → Logs**.
    2. Select the **PayPal log** from the dropdown (look for logs starting with `paypal-`
       and matching the date of the failed orders).
    3. Please share the log entries related to these failed or cancelled orders.
 * This will help us identify why customers are seeing shipping/address errors and
   why the shipping address is not being saved on cancelled orders.
 * Also, could you please confirm why you are still using **PayPal Standard**? This
   integration is legacy and no longer actively developed, and newer PayPal integrations
   provide better compatibility with recent WooCommerce versions.
 * While PayPal Standard will remain available for existing stores, it does have
   some limitations, and support for it is increasingly limited. Because of this,
   we strongly encourage store owners to consider switching to the **PayPal Payments**
   extension.
 * PayPal Payments offers several advantages, including:
    - A wider range of payment methods (PayPal, credit/debit cards, and many local
      payment options).
    - Most payment options don’t require customers to have a PayPal account.
    - Full support for automatic recurring payments—great if you’re using WooCommerce
      Subscriptions or similar plugins.
    - Enhanced security features such as PCI compliance and two-factor authentication
      via 3DS.
 * While you can continue using PayPal Standard, moving to PayPal Payments ensures
   better compatibility, more features, and stronger future support.
 * If you want to switch from PayPal Standard to PayPal Payments, here’s a helpful
   guide on how to do that:
   [PayPal Payments Upgrade Guide](https://woocommerce.com/document/woocommerce-paypal-payments/paypal-payments-upgrade-guide/)
 * Thank you
 *  Thread Starter [tonyzyc](https://wordpress.org/support/users/tonyzyc/)
 * (@tonyzyc)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/paypal-errors-6/#post-18869602)
 * I followed your guide, enabled the Debug Log option, and saved changes. So far,
   there have been 6 orders with the status canceled, but in WooCommerce → Status
   → Logs, there are no logs starting with paypal. Similarly, these 6 canceled orders
   did not save the users’ shipping addresses, and I have reverted to the previous
   version of WooCommerce.
 *  [LovingBro (woo-hc)](https://wordpress.org/support/users/lovingbro/)
 * (@lovingbro)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/paypal-errors-6/#post-18869660)
 * Hi [@tonyzyc](https://wordpress.org/support/users/tonyzyc/),
 * Thank you for sharing this update, I can see how concerning it is to have multiple
   cancelled orders without logs or shipping details being saved, and I’m here to
   help you get to the bottom of this.
 * To better understand what might have triggered this, could you please confirm
   the exact version of WooCommerce you were using before the issue started, and
   the version you updated to when the errors began?
 * Since you’ve reverted to a previous version for now, a good next step would be
   to set up a staging site and safely update it to the latest version of WooCommerce.
   This will allow us to investigate without affecting your live store.
 * On that staging site, please:
    - Update WooCommerce to the latest version
    - Try to reproduce the issue with a test order using PayPal
    - Then share the following with us:
       * Your System Status Report
       * Any available WooCommerce logs related to the order attempts (even if PayPal
         logs are still missing)
 * You can upload these using: [https://pastebin.com](https://pastebin.com/) or 
   [https://gist.github.com](https://gist.github.com/). This will help us take a
   closer look at what’s happening behind the scenes and guide you toward a proper
   fix.
 * Looking forward to your update so we can continue troubleshooting together.
 *  Thread Starter [tonyzyc](https://wordpress.org/support/users/tonyzyc/)
 * (@tonyzyc)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/paypal-errors-6/#post-18870735)
 * Before upgrading, I was using 9.6.4, and then upgraded to 10.6.1. I can set up
   a test site, but placing orders using PayPal is a bit difficult, as I only have
   one PayPal account.
 * I have now reverted to 9.6.4, and the two customers who previously reported being
   unable to place orders have successfully placed their orders.
    -  This reply was modified 2 months, 1 week ago by [tonyzyc](https://wordpress.org/support/users/tonyzyc/).
 *  [LovingBro (woo-hc)](https://wordpress.org/support/users/lovingbro/)
 * (@lovingbro)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/paypal-errors-6/#post-18870840)
 * Hi [@tonyzyc](https://wordpress.org/support/users/tonyzyc/),
 * Thank you for sharing that update, I understand the situation better now, especially
   with the limitation of having only one PayPal account, and I appreciate you confirming
   that reverting to version 9.6.4 resolved the issue for your customers.
 * I completely get how setting up a staging site for PayPal testing can feel tricky
   in this case. One option that could help is to set up the staging site and enable
   PayPal’s sandbox or test mode there. This allows you to simulate transactions
   without needing a second live PayPal account. You can learn more about PayPal
   Payments testing here: [https://woocommerce.com/document/woocommerce-paypal-payments/troubleshooting/](https://woocommerce.com/document/woocommerce-paypal-payments/troubleshooting/)
 * Alternatively, if setting up sandbox testing is not ideal right now, you could
   try the earlier troubleshooting steps directly on your production site during
   a low-traffic period, such as late at night. This would allow you to safely test
   without impacting many customers.
 * Since the issue appears tied specifically to the newer WooCommerce version, testing
   in either of these ways will help confirm whether this is a compatibility issue
   with PayPal Standard or something environment-specific on your site.
 * Please let us know how it goes, we’ll be here to continue working through this
   with you.
 *  Thread Starter [tonyzyc](https://wordpress.org/support/users/tonyzyc/)
 * (@tonyzyc)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/paypal-errors-6/#post-18870942)
 * This probably isn’t a problem unique to my website, because my another website
   also has this issue. It’s on a different server and has a different PHP version.
 * If I want to troubleshoot at an existing production site, what should I do?
    -  This reply was modified 2 months, 1 week ago by [tonyzyc](https://wordpress.org/support/users/tonyzyc/).
 *  [LovingBro (woo-hc)](https://wordpress.org/support/users/lovingbro/)
 * (@lovingbro)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/paypal-errors-6/#post-18871320)
 * Hi [@tonyzyc](https://wordpress.org/support/users/tonyzyc/),
 * Thank you for the additional details, I can see how this is pointing to something
   broader since it’s happening across multiple sites and not tied to a single environment.
   Let’s focus on gathering more insight directly from WooCommerce so we can narrow
   this down further.
 * Since no PayPal logs were generated, the next step is to check for **general 
   WooCommerce order-related logs and errors**:
    1. Go to **WooCommerce → Status → Logs**
    2. From the dropdown, look for logs around the time of the failed or cancelled 
       orders, especially:
    3.  - `fatal-errors`
        - `woocommerce`
        - `wc-logs`
    4. Open any relevant log and check for entries matching the time of those failed
       PayPal attempts
 * In addition, please enable **WordPress debug logging** temporarily to capture
   any hidden errors:
    1. Edit your `wp-config.php` file
    2. Add or update the following:`define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG',
       true ); define( 'WP_DEBUG_DISPLAY', false );`
    3. Reproduce the issue with a test order
    4. Then check the log file located at:
       `/wp-content/debug.log`
 * You can share any findings via: [https://pastebin.com](https://pastebin.com) 
   or [https://gist.github.com](https://gist.github.com). This will help us identify
   if there are underlying PHP errors or conflicts affecting checkout or address
   handling.
 * Also, could you please share your **System Status Report** as requested earlier?
   This gives us a full view of your setup and is very helpful in spotting compatibility
   issues. You can find it via: **WooCommerce → Status → Get system report → Copy
   for support**
 * Once you have that, please paste it using one of the links above. Looking forward
   to your update so we can continue working through this together.
 *  Plugin Support [Kay U a11n](https://wordpress.org/support/users/kingsleyinfo/)
 * (@kingsleyinfo)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/paypal-errors-6/#post-18884838)
 * Since there’s been no recent activity on this thread, I’m marking it as resolved.
   Don’t hesitate to start a new thread if you need help in the future.
 * Your feedback helps others – please consider leaving a review: [https://wordpress.org/support/plugin/woocommerce/reviews/](https://wordpress.org/support/plugin/woocommerce/reviews/)

Viewing 8 replies - 1 through 8 (of 8 total)

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 * 8 replies
 * 4 participants
 * Last reply from: [Kay U a11n](https://wordpress.org/support/users/kingsleyinfo/)
 * Last activity: [1 month, 3 weeks ago](https://wordpress.org/support/topic/paypal-errors-6/#post-18884838)
 * Status: resolved