PayPal problem

  • Resolved redsands1

    (@redsands1)


    6 years ago

    Good day
    The site is set up as a Woocommerce site and has been active for about 9 months now. Everything worked fine up to now. Now all of a sudden, Paypal does not seem to notify the site about payments anymore. I tested it by creating a new order today and paying with Paypal. The payment and everything worked correctly, but on the site itself the order shows as “Pending payment”. All plugins are updated and now new plugins were installed today.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • fvianello

    (@fvianello)

    6 years ago

    We’re having the same problem since 24 / 48 hours.
    Apparently, Paypal added a pop-up window after payment is completed, asking about a new integrated payment option. This new window is breaking the “confirm” communication back to woocommerce.

    The customer gets a “order received” page, but the order remains in “Pending Payment” status in the dashboard and goes into “Canceled” when timeout has expired.

    • This reply was modified 6 years ago by fvianello.
    • This reply was modified 6 years ago by fvianello.
    Thread Starter redsands1

    (@redsands1)

    6 years ago

    O thank you for the feedback!

    Do you know if Paypal is fixing this anytime soon? How do you get around this? Or do you do this manually?

    fvianello

    (@fvianello)

    6 years ago

    The problem is on the Woocommerce side, not Paypal….for now, I’m forced to move the orders to the “processing” status manually 🙁

    Thread Starter redsands1

    (@redsands1)

    6 years ago

    Thank you!

    fvianello

    (@fvianello)

    6 years ago

    Looks like it’s fixed now, at least on my site.

Viewing 5 replies - 1 through 5 (of 5 total)

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