Title: Paypal processing not completing
Last modified: October 24, 2025

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# Paypal processing not completing

 *  Resolved [apeacewithin](https://wordpress.org/support/users/apeacewithin/)
 * (@apeacewithin)
 * [7 months, 2 weeks ago](https://wordpress.org/support/topic/paypal-processing-not-completing/)
 * Hi,
 * I entered my API credentials from Paypal into my gateway settings but whenever
   I try to complete a donation, it kicks me to a wordpress login page instead of
   the field to enter credit card information.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [David Bisset](https://wordpress.org/support/users/dimensionmedia/)
 * (@dimensionmedia)
 * [7 months, 2 weeks ago](https://wordpress.org/support/topic/paypal-processing-not-completing/#post-18694110)
 * [@apeacewithin](https://wordpress.org/support/users/apeacewithin/) Thanks for
   reaching out.
 * That is odd. Normally when you submit the donation form it should go to PayPal.
   Let’s try a few things:
    1. Do you have another payment gateway available? Can you test this with offline
       payment gateway and see if your test payment goes to a receipt page or the login
       page?
    2. Can you deactivate all plugin BUT Charitable, switch to a default WordPress 
       them, clear permalinks (if you don’t know how, this provides some ways to do
       this [https://www.wpbeginner.com/beginners-guide/how-to-regenerate-your-permalinks-in-wordpress/](https://www.wpbeginner.com/beginners-guide/how-to-regenerate-your-permalinks-in-wordpress/)).
       Then repeat the donation test.
    3. You can enable WP_DEBUG and WP_DEBUG_LOG and examine to see if any errors are
       being recorded by WordPress during the test. Here’s a guide to enable this [https://www.wpbeginner.com/wp-tutorials/how-to-easily-enable-wordpress-debug-mode-to-fix-site-errors/](https://www.wpbeginner.com/wp-tutorials/how-to-easily-enable-wordpress-debug-mode-to-fix-site-errors/)–
       the debug.log file (usually in the wp-content folder, or visible by a plugin)
       would be the file to look at. Fatal errors or PHP warnings might hold a clue
       here.
 * By the initial looks of things, you might have a plugin or some sort of conflict.
   Feel free to share if you get any results from the above and feel free to share
   a public link for us to examine, although not much troubleshooting can be done–
   but we are always willing to try. 🙂
   Hope this helps. Let me know if you have
   any questions.
 *  Thread Starter [apeacewithin](https://wordpress.org/support/users/apeacewithin/)
 * (@apeacewithin)
 * [7 months, 1 week ago](https://wordpress.org/support/topic/paypal-processing-not-completing/#post-18698944)
 * Hi,
 * Thank you for responding. I have no issues using Stripe, it seems to be Paypal.
   Not sure if something happened when entering the API keys. It shows multiple 
   pending payments under Paypal but nothing actually processing.
 *  Plugin Author [David Bisset](https://wordpress.org/support/users/dimensionmedia/)
 * (@dimensionmedia)
 * [7 months, 1 week ago](https://wordpress.org/support/topic/paypal-processing-not-completing/#post-18698958)
 * Hi [@apeacewithin](https://wordpress.org/support/users/apeacewithin/)
 * Thank you for that follow-up. That is very helpful information.
 * Knowing that Stripe works correctly tells us the problem is isolated specifically
   to the PayPal gateway integration and is not a general form issue. The “pending
   payments” you see confirm that Charitable is creating the donation, but the critical
   redirect to PayPal is failing (and incorrectly sending you to the login page –
   i assume that’s still happening?).
 * This behavior is most often caused by a **plugin or theme conflict**, especially
   security, caching, or membership plugins that can interfere with outgoing redirects.
 * You didn’t mention this in the reply so can you confirm you tried this?
    1. Deactivate all plugins **except** Charitable.
    2. Switch to a default WordPress theme (like Twenty Twenty-Four).
    3. Test the PayPal donation again.
 * If it works, you can reactivate your theme and other plugins one by one, testing
   after each, until the problem returns. That will identify the source of the conflict.
   Also make sure WP_DEBUG and WP_DEBUG_LOG are true and we can check there for 
   any clues as well.
 * Let me know what you find. Thanks!
 *  Plugin Author [David Bisset](https://wordpress.org/support/users/dimensionmedia/)
 * (@dimensionmedia)
 * [7 months, 1 week ago](https://wordpress.org/support/topic/paypal-processing-not-completing/#post-18703183)
 * We are going to go ahead and close this thread for now. But if you’d like us 
   to assist further, please feel welcome to continue the conversation.
 * Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Paypal processing not completing’ is closed to new replies.

 * ![](https://ps.w.org/charitable/assets/icon-128x128.jpg?rev=1225178)
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## Tags

 * [paypal](https://wordpress.org/support/topic-tag/paypal/)

 * 4 replies
 * 2 participants
 * Last reply from: [David Bisset](https://wordpress.org/support/users/dimensionmedia/)
 * Last activity: [7 months, 1 week ago](https://wordpress.org/support/topic/paypal-processing-not-completing/#post-18703183)
 * Status: resolved