Paypal & validation issues

  • Resolved costelc

    (@costelc)


    9 years ago

    Hello,

    I’m another disappointed user of the free Woo Braintree plugin that wants to purchase yours 🙂 I have tested the sandbox version but I have some questions:

    1. What is the expected Paypal flow? If Paypal is selected and Place Order is pressed nothing happens, not even a message warning it has to press the other button first. Can’t we make the normal Place Order to act like the inline Paypal button?

    2. There seem to be validation issues: if user has an invalid form, presses the Paypal button, makes the payment, then he is shown validation errors. But after he corrects errors, there’s no way to continue the process. The only way I found it to be working was to click cancel of the payment, then press Paypal again and make the payment – and then of course another validation error if you still made an error (like invalid postcode or something). This is of course absurd and can’t be expected to be followed by a visitor. What’s the actual solution in this case?

    3. To solve all above, can we maybe force the Place Order button to always validate?

    Waiting for a quick reply, our shop is live and missing clients.

    Thank you

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter costelc

    (@costelc)

    9 years ago

    Any news? Sorry to insist, but I want to know this before buying the plugin, and it’s urgent for me, we have a shop with payment issues.

    Plugin Author Clayton R

    (@mrclayton)

    9 years ago

    Hello @costelc,

    Apologies for the late reply, the ww.wp.xz.cn site did not show an open item in the support section.

    There are two types of validations, the first being client side validations. Those occur when you click the PayPal button and the customer enters their PayPal information. The second level of validations occur server side and are done when your site is communicating with Braintree and processing the payment.

    1. The expected flow is the user selects the PayPal gateway option and clicks the PayPal button. Upon successful validation, a payment element appears notifying the customer that they can proceed. You can also elect to have the PayPal element submit the form automatically which means the customer doesn’t have to click the place order.

    2. We will take a look at improving the flow but sorry you feel it’s absurd 🙂
    3. By the time place order is placed all necessary client side validations for PayPal have been performed. It’s not up to our plugin to validate the WooCommerce billing and shipping fields.

    Kind Regards,

    Plugin Author Clayton R

    (@mrclayton)

    9 years ago

    @costelc,

    In the future, please contact [email protected] for a quicker response time and for any questions regarding the Pro version of the plugin. In order to comply with the WordPress rules regarding answering support questions for a paid plugin it’s best that you contact us via our support channels.

    Kind Regards,

    • This reply was modified 9 years ago by Clayton R.
    Plugin Author Clayton R

    (@mrclayton)

    9 years ago

    Hi @costelc,

    I reviewed the PayPal checkout flow with the team and we all agree the flow should include making the Place Order button trigger the PayPal Checkout if the customer doesn’t know to click the PayPal Gateway button that is shown. You can expect that change in the next release.

    Kind Regards,
    Payment Plugins

    Thread Starter costelc

    (@costelc)

    9 years ago

    Hello,

    Thanks for considering and agreeing to implement my suggestion. In my opinion all your clients would benefit for a more logical flow this way.

    If it’s not too much trouble I would appreciate a short buzz after this is implemented to test again.

    Thanks,
    Costel

    Plugin Author Clayton R

    (@mrclayton)

    9 years ago

    Hi @costelc,

    The change was released yesterday 6/6/17 as part of version 2.6.11 so you can now test the new flow. Please let us know via our support email if you have any feedback.

    Kind Regards,

    Thread Starter costelc

    (@costelc)

    8 years, 12 months ago

    Hi,

    Thanks for informing. I’ve tested the new version, and I have a question: now when I select Paypal I see the button change to “Checkout with paypal”, clicking on it correctly opens the Paypal payment. But if I make the payment and I still have validation problems (eg. address), that paypal payment section appears as white, then quickly disappears:
    http://prntscr.com/firdqc/direct
    and validation errors appear. Now if I correct (or not) and click Checkout again, the Paypal popup opens again asking for the payment. In a live setup, wouldn’t this mean paying twice?

    Plugin Author Clayton R

    (@mrclayton)

    8 years, 12 months ago

    Hello @costelc,

    No, the payment element clears because you have a validation error and thus the customer must perform the PayPal checkout process again. Payment is only processed once the plugin’s payment code is called, which would not be called if there were validation errors.

    Please test and confirm for yourself.

    Thanks,

Viewing 8 replies - 1 through 8 (of 8 total)

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