Title: Performance
Last modified: April 6, 2022

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# Performance

 *  [derpetze](https://wordpress.org/support/users/derpetze/)
 * (@derpetze)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/performance-56/)
 * Hi There,
 * I am very disappointed. You Plugin is really blocking everything. JS is loaded
   to way to high prioritized, so that I need to unset every script and load it 
   either with tag manager or my own. What is more you curl your apis with php on
   add to cart, which is really a deal breaker. It slows this process down, hell…
   And than Intitate Checkout is done with js again? So I need to rewrite everything.
   Than Bundle Products are not supported, thats why I need to rewrite your cart
   functions as well. So its more or less useless and kills conversion. Now your
   new pricing policy. Sorry but I have to go… Love your service but your implementation
   is horrible. Makes no sence to make less conversions which this “conversion” 
   plugin enabled.
 * Best Regards
 * Patrick

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [klaviyo](https://wordpress.org/support/users/klaviyo/)
 * (@klaviyo)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/performance-56/#post-15533721)
 * [@derpetze](https://wordpress.org/support/users/derpetze/) very sorry for your
   experience. Have you tried working with our support staff? Maybe we can take 
   an extra look at your site and setup to make things perform better. You could
   always reach us [here](https://help.klaviyo.com/hc/en-us/articles/115001002272-How-to-Contact-Support#email-support1)
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [4 years, 1 month ago](https://wordpress.org/support/topic/performance-56/#post-15534004)
 * [@klaviyo](https://wordpress.org/support/users/klaviyo/) “Maybe we can take an
   extra look at your site and setup”
 *  I’m am 100% sure you mean well but please _never ask for credentials on these
   forums._ If “extra look” means logging into this user’s site, don’t!
 * [https://wordpress.org/support/guidelines/#the-bad-stuff](https://wordpress.org/support/guidelines/#the-bad-stuff)
 * Now for the why: The internet is a wonderful place full of very nice people and
   a few very bad ones. I’m sure everyone here is very nice however, by giving some
   ones keys to your house you are trusting they wont steal anything. Likewise the
   person who takes the keys is now responsible for the house FOREVER.
 * If something was to go wrong, then you the author may well legally become liable
   for damages, which they would not normally have been as their software is provided
   without warranty.
 * **Please be aware that repeatedly asking for credentials will result in us escalating
   this to the plugins team.**
 * It’s never necessary to do that. Here’s why.
 * There are many ways to get information you need and accessing the user’s site
   is not one of them. That’s going too far.
    - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) log of 
      the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/)
      and get the data that way.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG_and_WP_DEBUG_DISPLAY)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins, clear their cache and cookies and try again.
    - Ask the user for the step-by-step on how they can reproduce the problem.
 * You get the idea.
 * Volunteer support is not easy. But these forums need to a safe place for all 
   users, experienced or new. Accessing their system that way is a short cut that
   will get you into real trouble in these forums.
 *  Plugin Author [klaviyo](https://wordpress.org/support/users/klaviyo/)
 * (@klaviyo)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/performance-56/#post-15536508)
 * [@sterndata](https://wordpress.org/support/users/sterndata/) sorry for the misunderstanding.
   I did not suggest the op sharing the credentials in the public forum which is
   why I am directing them to visit our support portal where the communications 
   will be completely private.
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [4 years, 1 month ago](https://wordpress.org/support/topic/performance-56/#post-15536536)
 * The point is not asking to share credentials in a public form but asking for (
   and normalizing the practice of asking for) credentials.
 *  Thread Starter [derpetze](https://wordpress.org/support/users/derpetze/)
 * (@derpetze)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/performance-56/#post-15551216)
 * Credentials are not necessary. Just wanted do say, that you have to rethink the
   plugin. Add to cart with blocking request to your api… I dont like

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Performance’ is closed to new replies.

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## Tags

 * [bundle products](https://wordpress.org/support/topic-tag/bundle-products/)
 * [performance](https://wordpress.org/support/topic-tag/performance/)

 * 5 replies
 * 3 participants
 * Last reply from: [derpetze](https://wordpress.org/support/users/derpetze/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/performance-56/#post-15551216)
 * Status: not resolved