Title: Performance test doesn’t work
Last modified: September 2, 2024

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# Performance test doesn’t work

 *  Resolved [jeromecrij](https://wordpress.org/support/users/jeromecrij/)
 * (@jeromecrij)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/performance-test-doesnt-work/)
 * Hello, I tried different times to run the performance test but I got the same
   error everytime “
   There was a problem fetching the desktop test results. Please
   try running a new scan.”I’m not really sure what I should do, could you help 
   me ? Thank you.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fperformance-test-doesnt-work%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Laura – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support8/)
 * (@wpmudev-support8)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/performance-test-doesnt-work/#post-17989015)
 * Hi [@jeromecrij](https://wordpress.org/support/users/jeromecrij/)
 * I hope you’re well today and thank you for contacting us.
 * It seems that the site is experiencing some more serious performance issues related
   to server resources or some sort of conflicts. That would be causing timeouts
   with test.
 * The reason I’m saying this is:
 * 1. when trying to run PageSpeed test on site – it did complete eventually but
   it took very long time for desktop
    2. when trying to run Lighthouse test directly
   from browser (Performance Test is also based on Google’s Lighthouse API) it did
   not complete for me but instead the site got into DB connection error (“Erreur
   lors de la connexion à la base de données”) 3. free on-time uptime test from 
   Uptrends shows very long response times and for many endpoints it shows site 
   down:
 * [https://www.uptrends.com/tools/uptime?toolRequestGuid=0d0f7f7d-a50e-41e5-940c-8599baac5f3e](https://www.uptrends.com/tools/uptime?toolRequestGuid=0d0f7f7d-a50e-41e5-940c-8599baac5f3e)
 * With that in mind, I’d say that at this point performance issues are beyond the
   scope of just optimization with plugin and are related to server resources. Hummingbird
   can give a lot of performance boost but still – it’s limited by the overall server
   resources/perfomrance so that is something that needs to be addressed first.
 * To start with:
 * 1) is everything (WordPress core, theme and all the plugins) up to date on site?
   
   2) are there any plugins active that are not necessary and could be disabled?
 * 3) could you share information about your setup from Site Health tool? To do 
   that
 * – go to “Tools -> Site Health” page -> “Info” tab in site’s back-end
    – click
   on “Copy site info to clipboard” button – paste that information in you response
   below.
 * Hopefully this will give us some additional insights that would help deal with
   the issue.
 * Kind regards,
    Adam
 *  Plugin Support [Nithin – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport11/)
 * (@wpmudevsupport11)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/performance-test-doesnt-work/#post-18012902)
 * Hi [@jeromecrij](https://wordpress.org/support/users/jeromecrij/),
 * Since we haven’t heard from you for a while. I’ll mark this thread as resolved
   for now. Please feel free to re-open this thread if you need any further assistance.
 * Kind Regards
   Nithin

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Performance test doesn’t work’ is closed to new replies.

 * ![](https://ps.w.org/hummingbird-performance/assets/icon-256x256.gif?rev=2633221)
 * [Hummingbird Performance - Cache & Page Speed Optimization for Core Web Vitals | Critical CSS | Minify CSS | Defer CSS Javascript | CDN](https://wordpress.org/plugins/hummingbird-performance/)
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 * [Active Topics](https://wordpress.org/support/plugin/hummingbird-performance/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/hummingbird-performance/unresolved/)
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## Tags

 * [performance](https://wordpress.org/support/topic-tag/performance/)

 * 2 replies
 * 3 participants
 * Last reply from: [Nithin – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport11/)
 * Last activity: [1 year, 9 months ago](https://wordpress.org/support/topic/performance-test-doesnt-work/#post-18012902)
 * Status: resolved