Title: Personal Data Export Missing Captured Data
Last modified: September 2, 2021

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# Personal Data Export Missing Captured Data

 *  [jamestanjames](https://wordpress.org/support/users/jamestanjames/)
 * (@jamestanjames)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/personal-data-export-missing-captured-data/)
 * Hi team,
 * When I used WordPress export personal data tool, the IP address is not exported
   together with other form data. When I verified in the CRM entries, the IP address
   and browser type etc. were captured properly.
 * How to include those data to be exported together since IP address is also part
   of personal data captured?
 * Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [sbazzi](https://wordpress.org/support/users/sbazzi/)
 * (@sbazzi)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/personal-data-export-missing-captured-data/#post-14831656)
 * Hey [@jamestanjames](https://wordpress.org/support/users/jamestanjames/),
 * Can you open a ticket on our site at [http://www.crmperks.com](http://www.crmperks.com)
 * Thank You – Sam
 *  Thread Starter [jamestanjames](https://wordpress.org/support/users/jamestanjames/)
 * (@jamestanjames)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/personal-data-export-missing-captured-data/#post-14835637)
 * Hi [@sbazzi](https://wordpress.org/support/users/sbazzi/) ,
 * Sorry I don’t have the CRM account to open a ticket for this issue.
 * I email the support team about this issue together with another issue. The support
   team replied that IP address and browser tracking is optional thus is not included
   in the personal data export.
 * Why would tracking option affect personal data export? If I enable the tracking
   option then I would expect the personal data export includes IP address as well.
   Is it a must to open a ticket to address this issue?
 *  Plugin Contributor [sbazzi](https://wordpress.org/support/users/sbazzi/)
 * (@sbazzi)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/personal-data-export-missing-captured-data/#post-14835760)
 * Hey [@jamestanjames](https://wordpress.org/support/users/jamestanjames/),
 * I will look in to this and check in with the support team and get back to you,
 * Thank You – Sam

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Personal Data Export Missing Captured Data’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [sbazzi](https://wordpress.org/support/users/sbazzi/)
 * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/personal-data-export-missing-captured-data/#post-14835760)
 * Status: not resolved