Title: phantom file
Last modified: July 30, 2020

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# phantom file

 *  Resolved [hanumara](https://wordpress.org/support/users/hanumara/)
 * (@hanumara)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/phantom-file/)
 * In my media library my “uncategorized” folder claims to contain 1 file, but nothing
   is visible. Total file count is given as 74 and adding up the files in other 
   folders totals 73. Exact numbers are not important, but there does appear to 
   be a invisible file.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Bruce](https://wordpress.org/support/users/ninjateamwp/)
 * (@ninjateamwp)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/phantom-file/#post-13191488)
 * Hi there,
 * Its Bruce here, please make sure you are using the very latest version of FileBird,
   then let me know if that helps or not?
 * Thank you.
 * Kind regards,
    -Bruce-
 *  Thread Starter [hanumara](https://wordpress.org/support/users/hanumara/)
 * (@hanumara)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/phantom-file/#post-13198350)
 * Dear Bruce –
 * Thank you for the care and speedy response! I did just update my install of FileBird
   and the phantom file #74 is still there, but when I view all media files I manually
   only count 73. . Happy to send you a screenshot. If it is a WordPress issue then
   I will hunt further, but love to know from your end if you can see any probable
   causes.
 * On the subject of speed, yes, I now see an improvement after updating both sites.
 * Nevan
 *  Plugin Author [Ninja Team](https://wordpress.org/support/users/ninjateam/)
 * (@ninjateam)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/phantom-file/#post-13198360)
 * Hi Nevan [@hanumara](https://wordpress.org/support/users/hanumara/),
 * It seems that there is a deleted file which is not appeared in WP dashboard but
   still in the database. Could you please export your database and send to us [support@ninjateam.org](https://wordpress.org/support/topic/phantom-file/support@ninjateam.org?output_format=md)?
   We will check for you.
 * Best regards,
    Kelly
    -  This reply was modified 5 years, 10 months ago by [Ninja Team](https://wordpress.org/support/users/ninjateam/).

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘phantom file’ is closed to new replies.

 * ![](https://ps.w.org/filebird/assets/icon-128x128.gif?rev=2299145)
 * [FileBird - WordPress Media Library Folders & File Manager](https://wordpress.org/plugins/filebird/)
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 * 3 replies
 * 3 participants
 * Last reply from: [Ninja Team](https://wordpress.org/support/users/ninjateam/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/phantom-file/#post-13198360)
 * Status: resolved