Photo Upload Stalls

  • Resolved ppearcy

    (@ppearcy)


    5 months, 1 week ago

    When uploading either a profile picture or cover picture, the uploading blue-bar reaches the end and then the process stalls. Opening Inspect in the browser and selecting console gives the following:

    downloadable font: Glyph bbox was incorrect (glyph ids 3 5 25 36 38 39 40 41 45 47 55 56 59 64 67 70 71 78 83 84 86 96 112 119 120 149 150 161 162 174 202 214 229 231 232 233 244 245 251 252 265 274 280 291 294 299 308 309 338 358 402 428 435 436 444 445 446 447 460 534 535 546 547 595 596 609 610 611 612 662 672 673 701 719 721 722) (font-family: “Ionicons” style:normal weight:400 stretch:100 src index:1) source: https://palmettoallegros.com/wp-content/plugins/ultimate-member/assets/libs/legacy/fonticons/font/ionicons.woff?v=2.0.0
    3PC allowed admin-bar-v2.js:1:9321
    InstallTrigger is deprecated and will be removed in the future. rest-proxy:21:6163
    Cookie “tk_tc” has been rejected for invalid domain. notifications

    I have disabled all caches (e.g., Jetpack, Ultimate Member) and have adjusted image upload to 8MB max. If I’m using Microsoft Edge, opening Inspect sometimes triggers the picture display/crop screen and I can then select APPLY. But this is “Hit & Miss”. I have also Deactivated, Deleted and reinstalled Ultimate Member with no change. The photo upload has never worked correctly. ALSO, sometimes if I wait 30+ minutes, the picture display/crop screen will appear.

    The issues happens on either desktop (using Microsoft Edge, Chrome, Firefox) or Mobile (Chrome or Firefox).

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 19 total)
1 2
  • missveronica

    (@missveronicatv)

    5 months, 1 week ago

    @ppearcy

    Try to do both a Theme and a Plugin conflict test, if your Theme
    or another of your active Plugins is causing a conflict with UM.

    https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test

    Thread Starter ppearcy

    (@ppearcy)

    5 months, 1 week ago

    I have done both Theme (Changed to Twenty Twenty-Foun) and Plug-in conflict test and neither affects the photo upload. Inspect and Console errors are now:

    JQMIGRATE: Migrate is installed, version 3.4.1 jquery-migrate.min.js:2:981

    3PC allowed admin-bar-v2.js:1:9321

    InstallTrigger is deprecated and will be removed in the future. rest-proxy:21:6163

    Cookie “tk_tc” has been rejected for invalid domain.

    Thread Starter ppearcy

    (@ppearcy)

    5 months, 1 week ago

    BTW, in Microsoft Edge, I was getting error related to Cross-Site cookies but I unblocked that in security settings for the browser. Photo Upload still not working.

    missveronica

    (@missveronicatv)

    5 months, 1 week ago

    @ppearcy

    Try to enable PHP error logging if the debug will give us some more info about this issue.

    https://docs.ultimatemember.com/article/1751-enable-debug-logging

    You will probably get a PHP log file with notices and errors in this file:
    .../wp-content/debug.log

    Post the content of this file here in the Forum.
    You can remove any parts of the debug text with your domain info.

    For best formatting use the Forum’s CODE format.

    Thread Starter ppearcy

    (@ppearcy)

    5 months, 1 week ago

    Here is the debug log..

    [28-Oct-2025 19:48:16 UTC] PHP Notice:  Function wp_get_loading_optimization_attributes was called <strong>incorrectly</strong>. An image should not be lazy-loaded and marked as high priority at the same time. Please see <a href="https://developer.ww.wp.xz.cn/advanced-administration/debug/debug-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 6.3.0.) in /home2/tkaxkamy/public_html/wp-includes/functions.php on line 6121
    [28-Oct-2025 19:48:19 UTC] PHP Notice:  Function wp_get_loading_optimization_attributes was called <strong>incorrectly</strong>. An image should not be lazy-loaded and marked as high priority at the same time. Please see <a href="https://developer.ww.wp.xz.cn/advanced-administration/debug/debug-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 6.3.0.) in /home2/tkaxkamy/public_html/wp-includes/functions.php on line 6121
    [28-Oct-2025 19:48:23 UTC] PHP Notice:  Function wp_get_loading_optimization_attributes was called <strong>incorrectly</strong>. An image should not be lazy-loaded and marked as high priority at the same time. Please see <a href="https://developer.ww.wp.xz.cn/advanced-administration/debug/debug-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 6.3.0.) in /home2/tkaxkamy/public_html/wp-includes/functions.php on line 6121
    [28-Oct-2025 19:48:24 UTC] PHP Deprecated:  strpos(): Passing null to parameter #1 ($haystack) of type string is deprecated in /home2/tkaxkamy/public_html/wp-includes/functions.php on line 7360
    [28-Oct-2025 19:48:24 UTC] PHP Deprecated:  str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /home2/tkaxkamy/public_html/wp-includes/functions.php on line 2195
    [28-Oct-2025 19:48:26 UTC] PHP Notice:  Function wp_get_loading_optimization_attributes was called <strong>incorrectly</strong>. An image should not be lazy-loaded and marked as high priority at the same time. Please see <a href="https://developer.ww.wp.xz.cn/advanced-administration/debug/debug-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 6.3.0.) in /home2/tkaxkamy/public_html/wp-includes/functions.php on line 6121
    [28-Oct-2025 19:48:26 UTC] PHP Deprecated:  strpos(): Passing null to parameter #1 ($haystack) of type string is deprecated in /home2/tkaxkamy/public_html/wp-includes/functions.php on line 7360
    [28-Oct-2025 19:48:26 UTC] PHP Deprecated:  str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /home2/tkaxkamy/public_html/wp-includes/functions.php on line 2195
    [28-Oct-2025 19:48:33 UTC] PHP Notice:  Function wp_get_loading_optimization_attributes was called <strong>incorrectly</strong>. An image should not be lazy-loaded and marked as high priority at the same time. Please see <a href="https://developer.ww.wp.xz.cn/advanced-administration/debug/debug-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 6.3.0.) in /home2/tkaxkamy/public_html/wp-includes/functions.php on line 6121
    [28-Oct-2025 19:48:33 UTC] PHP Deprecated:  strpos(): Passing null to parameter #1 ($haystack) of type string is deprecated in /home2/tkaxkamy/public_html/wp-includes/functions.php on line 7360
    [28-Oct-2025 19:48:33 UTC] PHP Deprecated:  str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /home2/tkaxkamy/public_html/wp-includes/functions.php on line 2195
    Thread Starter ppearcy

    (@ppearcy)

    5 months, 1 week ago

    PS – I turned DEBUG back off…

    missveronica

    (@missveronicatv)

    5 months, 1 week ago

    @ppearcy

    Look at your folder permissions in this UM guide

    https://docs.ultimatemember.com/article/114-photo-uploads-not-working

    Thread Starter ppearcy

    (@ppearcy)

    5 months, 1 week ago

    I’ve checked the permissions on the UM directory. They ‘were’ set to 0755 but I changed to 0774. HOWEVER, this breaks the profile and cover picture for all the users, so I have restored the folder to 0755. There ARE pictures in the sub-directories within the UM folder that appear to be the uploads for each of the users. It’s whatever function that ‘triggers’ the CROP and APPLY that seems to be missing.

    As an OBTW, about half the time when I try and ‘inspect’ in the browser, the CROP and picture show up and sometimes I can then APPLY but It’s NOT consistent.

    Thread Starter ppearcy

    (@ppearcy)

    5 months, 1 week ago

    PS – Just for ‘grins’ I tried 0777 permissions but that didn’t work either.

    missveronica

    (@missveronicatv)

    5 months, 1 week ago

    @ppearcy

    There are many cropping issues reported with UM.
    An issue also with “Lazy loading” maybe like your debug log message

    https://ww.wp.xz.cn/support/topic/upload-crop-of-profile-picture-doesnt-work/

    You can read about Open and Closed UM issues here

    https://github.com/ultimatemember/ultimatemember/issues

    Thread Starter ppearcy

    (@ppearcy)

    5 months, 1 week ago

    I’ve downloaded and activate the “Disable Lazyload” plug-in but still no luck. Some additional information:

    1. I am logged in with Administrator Privileges
    2. The “public_html/wp-content/uploads/ultimatemember/2” directory has the uploaded photo in the various thumbnail sizes. HOWEVER, at times these are the LAST picture I tried to upload not current picture. (This almost sounds like CACHE issue but I’ve turned off JetPack Performance cache and WordPress Caching
    3. The Media Library has an Optimized version of the Profile Photo I’m uploading (multiple instances)
    4. The following ERROR still is showing..
    downloadable font: Glyph bbox was incorrect (glyph ids 3 5 25 36 38 39 40 41 45 47 55 56 59 64 67 70 71 78 83 84 86 96 112 119 120 149 150 161 162 174 202 214 229 231 232 233 244 245 251 252 265 274 280 291 294 299 308 309 338 358 402 428 435 436 444 445 446 447 460 534 535 546 547 595 596 609 610 611 612 662 672 673 701 719 721 722) (font-family: "Ionicons" style:normal weight:400 stretch:100 src index:1) source: https://palmettoallegros.com/wp-content/plugins/ultimate-member/assets/libs/legacy/fonticons/font/ionicons.woff?v=2.0.0
    3PC allowed admin-bar-v2.js:1:9321
    InstallTrigger is deprecated and will be removed in the future. rest-proxy:21:6163
    Cookie “tk_tc” has been rejected for invalid domain.

    Does the "Glyph bbox" refer to the crop background? or possible the Cookie "Tk_tc"?
    Thread Starter ppearcy

    (@ppearcy)

    5 months, 1 week ago

    I just tried using Google Chrome and got this error in the Console (purplek84 is the user’s profile I am trying to upload the photo for):

    jquery-migrate.min.js?ver=3.4.1:2 JQMIGRATE: Migrate is installed, version 3.4.1
    content_script.js:1 Initialized as a content page
    purplek84/?um_action=edit:1 Uncaught (in promise) timeout
    missveronica

    (@missveronicatv)

    5 months, 1 week ago

    @ppearcy

    Do you have a Web hosting Firewall/Security application active like “Mod Security”?
    Look at your cPanel or ask your Web hosting support.

    Thread Starter ppearcy

    (@ppearcy)

    5 months, 1 week ago

    Hi MissVeronica,

    I’ve checked with BlueHost and we DO NOT have a firewall installed (but they could for only $395). Thanks for all the time and assistance on this issue!

    • Patrick
    missveronica

    (@missveronicatv)

    5 months, 1 week ago

    @ppearcy

    Try to look at your browser Ajax network responses from admin-ajax.php
    in each step during your upload and the message if not successful.

    https://imgur.com/a/yH0ByvH

Viewing 15 replies - 1 through 15 (of 19 total)
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