Title: PHP database error when creating new ticket.
Last modified: August 31, 2016

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# PHP database error when creating new ticket.

 *  Resolved [hardylane](https://wordpress.org/support/users/hardylane/)
 * (@hardylane)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/php-database-error-when-creating-new-ticket/)
 * Hi… we’re getting this error when creating a new ticket:
 * [08-Feb-2016 20:13:19 Europe/London] WordPress database error Unknown column ‘
   isdefault’ in ‘where clause’ for query SELECT id FROM `wp_js_ticket_departments`
   WHERE isdefault = 1 made by require(‘wp-blog-header.php’), require_once(‘wp-includes/
   template-loader.php’), include(‘/themes/Chorlton_Players_50th_v2/page.php’), 
   get_template_part, locate_template, load_template, require(‘/themes/Chorlton_Players_50th_v2/
   content-page.php’), theme_get_content, the_content, apply_filters(‘the_content’),
   call_user_func_array, do_shortcode, preg_replace_callback, do_shortcode_tag, 
   call_user_func, JSSTshortcodes->show_main_ticket, JSSTincluder::include_slug,
   include_once(‘/plugins/js-support-ticket/modules/js-support-ticket-controller.
   php’), jssupportticketController->__construct, jssupportticketController->handleRequest,
   JSSTincluder::include_file, include_once(‘/plugins/js-support-ticket/modules/
   ticket/controller.php’), JSSTticketController->__construct, JSSTticketController-
   >handleRequest, JSSTincluder::include_file, include_once(‘/plugins/js-support-
   ticket/modules/ticket/tpls/staffmyticket.php’), JSSTdepartmentModel->getDefaultDepartmentID
 * Any ideas?
 * [https://wordpress.org/plugins/js-support-ticket/](https://wordpress.org/plugins/js-support-ticket/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [JoomSky](https://wordpress.org/support/users/rabilal/)
 * (@rabilal)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/php-database-error-when-creating-new-ticket/#post-7044756)
 * Hi,
 * Please run this query in phpmyadmin.
 * ALTER TABLE `wp_js_ticket_departments` ADD COLUMN `isdefault` tinyint NOT NULL
   DEFAULT ‘0’ AFTER `status`;
 * Regards,
    Ahmad Bilal
 *  Thread Starter [hardylane](https://wordpress.org/support/users/hardylane/)
 * (@hardylane)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/php-database-error-when-creating-new-ticket/#post-7044763)
 * Still getting this:
 * [09-Feb-2016 13:02:55 Europe/London] WordPress database error Unknown column ‘
   isdefault’ in ‘where clause’ for query SELECT id FROM `wp_js_ticket_departments`
   WHERE isdefault = 1 made by require(‘wp-blog-header.php’), require_once(‘wp-includes/
   template-loader.php’), include(‘/themes/Chorlton_Players_50th_v2/page.php’), 
   get_template_part, locate_template, load_template, require(‘/themes/Chorlton_Players_50th_v2/
   content-page.php’), theme_get_content, the_content, apply_filters(‘the_content’),
   call_user_func_array, do_shortcode, preg_replace_callback, do_shortcode_tag, 
   call_user_func, JSSTshortcodes->show_main_ticket, JSSTincluder::include_slug,
   include_once(‘/plugins/js-support-ticket/modules/js-support-ticket-controller.
   php’), jssupportticketController->__construct, jssupportticketController->handleRequest,
   JSSTincluder::include_file, include_once(‘/plugins/js-support-ticket/modules/
   ticket/controller.php’), JSSTticketController->__construct, JSSTticketController-
   >handleRequest, JSSTincluder::include_file, include_once(‘/plugins/js-support-
   ticket/modules/ticket/tpls/staffmyticket.php’), JSSTdepartmentModel->getDefaultDepartmentID
 *  Thread Starter [hardylane](https://wordpress.org/support/users/hardylane/)
 * (@hardylane)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/php-database-error-when-creating-new-ticket/#post-7044767)
 * Ahh not to worry… manually added the column and all is now well… cheers!!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘PHP database error when creating new ticket.’ is closed to new replies.

 * ![](https://ps.w.org/js-support-ticket/assets/icon-128x128.png?rev=3337825)
 * [JS Help Desk – AI-Powered Support & Ticketing System](https://wordpress.org/plugins/js-support-ticket/)
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 * 3 replies
 * 2 participants
 * Last reply from: [hardylane](https://wordpress.org/support/users/hardylane/)
 * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/php-database-error-when-creating-new-ticket/#post-7044767)
 * Status: resolved