PHP Fatal Error

  • jahea1226

    (@jahea1226)


    12 years, 7 months ago

    PHP Fatal error: Call to undefined function _get_custom_object_labels()

    My site has gone down completely and I cannot restore to a previous version of my site. This is the error message my host provider keeps giving me, and I’m losing my patience as I cannot even log in to the admin part of my site. Help???

Viewing 7 replies - 1 through 7 (of 7 total)
  • Robin W

    (@robin-w)

    12 years, 7 months ago

    ◾deactivating all plugins (yes, all) to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s). If you can’t get into your admin dashboard, try resetting the plugins folder by FTP or PhpMyAdmin (read http://codex.ww.wp.xz.cn/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F if you need help). Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old
    ◾switching to the Twenty Twelve or Twenty Thirteen theme to rule out any theme-specific problems. If you can’t log in to change themes, you can remove the theme folders via FTP so the only one is twentythirteen. That will force your site to use it.

    Thread Starter jahea1226

    (@jahea1226)

    12 years, 7 months ago

    so the problem I’m having now is locating these folders in FTP. I don’t remember installing / having a phpMyAdmin. Any idea where the plugins folder might be hiding?

    WPyogi

    (@wpyogi)

    12 years, 7 months ago

    The files you’re looking for are on the server – you can access them by using FTP (phpMyAdmin accesses the database) – you’ll find them here:

    wp-content
     plugins.HOLD
     themes
        your-active-theme.HOLD
        twentythirteen

    Thread Starter jahea1226

    (@jahea1226)

    12 years, 7 months ago

    awesome, found them. Now how do I rename the folder from plugins to plugins.hold?

    WPyogi

    (@wpyogi)

    12 years, 7 months ago

    If you are in an FTP client, you should be able to rename it.

    Robin W

    (@robin-w)

    12 years, 7 months ago

    typically try right clicking the file, a name option should appear

    Thread Starter jahea1226

    (@jahea1226)

    12 years, 6 months ago

    been trying this for two weeks now. HAve renamed the plugins folders in my FTP to Plugins.HOLD — did the same for my theme. Still no dice, and a blank page. Help?!

Viewing 7 replies - 1 through 7 (of 7 total)

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