Title: PHP Fatal Error including wp-load.php
Last modified: March 1, 2017

---

# PHP Fatal Error including wp-load.php

 *  Resolved [blakeage](https://wordpress.org/support/users/blakeage/)
 * (@blakeage)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/php-fatal-error-including-wp-load-php/)
 * I’m showing an error in the Apache error log when the cron runs to email about
   a recovered cart.
 * PHP Fatal error: require_once(): Failed opening required ‘/home/wp-load.php’ (
   include_path=’.:/usr/share/php:/usr/share/pear’) in /home/novelchild_prod/shared/
   plugins/woocommerce-abandoned-cart/cron/wcal_send_email.php on line 16
 * Any idea what I can do to fix it? I’m not sure why it’s checking /home, and not
   the /home/novelchild_prod/current/ folder.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Contributor [chetnapatel](https://wordpress.org/support/users/chetnapatel/)
 * (@chetnapatel)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/php-fatal-error-including-wp-load-php/#post-8859958)
 * Hi,
 * Can you please let me know which version of our plugin is active on your website?
 * I have noticed that you have changed the “wp-content” folder name. Can you please
   let us know that how did you change the folder name? Did you change it by any
   plugin?
 * From our plugin file, we are checking that if the “wp-load.php” file exists in
   the folder then it will consider that path. Can you please let me know the “wp-
   load.php” file is exist in the “/home/novelchild_prod” path?
 * I am not sure why it is checking “/home/wp-load.php” path for your site. I would
   need to check the issue on your website.
 * Can you please create the Forum on our plugin’s forum page? Below is our plugin’s
   forum page link:
    [http://www.tychesoftwares.com/forums/forum/woocommerce-abandon-cart-pro/](http://www.tychesoftwares.com/forums/forum/woocommerce-abandon-cart-pro/)
 * Please let me know if you have any further question.
 * Regards,
    Chetna Bhutka
 *  Thread Starter [blakeage](https://wordpress.org/support/users/blakeage/)
 * (@blakeage)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/php-fatal-error-including-wp-load-php/#post-8867374)
 * I’m using version 3.3 of the plugin.
 * So I have
    /home/novelchild_prod/current as the root of the website Under that,
   I have wp-content/plugins wp-content/uploads
 * …as symlinks to the shared folder (/home/novelchild_prod/shared/plugins, etc.).
 * It is finding the email script fine, but I’m not sure why it is looking in “/
   home” for anything?
 *  Thread Starter [blakeage](https://wordpress.org/support/users/blakeage/)
 * (@blakeage)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/php-fatal-error-including-wp-load-php/#post-8867383)
 * wp-load.php exists in /home/novelchild_prod/current
 * “current” is actually a symlink to a /releases folder by the way. For example:
   /
   home/novelchild_prod/current -> /home/novelchild_prod/releases/20170206035940
 * Most of the WordPress files are physically in:
    /home/novelchild_prod/releases/
   20170206035940
 * I am using Capistrano deployment, which is why there is so much symlinking.
 *  Plugin Contributor [chetnapatel](https://wordpress.org/support/users/chetnapatel/)
 * (@chetnapatel)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/php-fatal-error-including-wp-load-php/#post-8869993)
 * Hi,
 * Thank you for sharing directory list of your site.
 * I have checked bit about Capistrano deployment and Symlink.
 * Could please answer to my below question?
 * The current path of your site is symlinking to the /release folder. So the root
   directory of your site is: /home/novelchild_prod/releases/20170206035940/
 * But I have noticed in the PHP Fatal error which you had shared that our “wcal_send_email.
   php” file is located at below path:
 * /home/novelchild_prod/shared/plugins/woocommerce-abandoned-cart/cron/wcal_send_email.
   php
 * Can you please let me know that the error log path and the path which you shared
   both are the same or on the different installation?
 * If I misunderstood your query then please let me know in details.
 * Regards,
    Chetna Bhutka

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘PHP Fatal Error including wp-load.php’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-abandoned-cart/assets/icon-256x256.png?rev=2369396)
 * [Abandoned Cart Lite for WooCommerce](https://wordpress.org/plugins/woocommerce-abandoned-cart/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-abandoned-cart/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-abandoned-cart/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-abandoned-cart/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-abandoned-cart/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-abandoned-cart/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [chetnapatel](https://wordpress.org/support/users/chetnapatel/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/php-fatal-error-including-wp-load-php/#post-8869993)
 * Status: resolved