Title: PHP issue with the Ally plugin
Last modified: July 25, 2025

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# PHP issue with the Ally plugin

 *  Resolved [agenceclosion](https://wordpress.org/support/users/agenceclosion/)
 * (@agenceclosion)
 * [10 months, 2 weeks ago](https://wordpress.org/support/topic/php-issue-with-the-ally-plugin/)
 * Hi,
   We have a problem with the Ally plugin. Here’s the message we see on our 
   backoffice in the Pages tab :
 * **Warning**: Undefined array key “counts” in **/home/clients/7547e80fd1f811cec801559881b4814f/
   sites/0201.crea-eclosion.fr/wp-content/plugins/pojo-accessibility/modules/scanner/
   components/list-column.php** on line **68**
 * **Warning**: Trying to access array offset on value of type null in **/home/clients/
   7547e80fd1f811cec801559881b4814f/sites/0201.crea-eclosion.fr/wp-content/plugins/
   pojo-accessibility/modules/scanner/components/list-column.php** on line **68**
 * **Warning**: Undefined array key “counts” in **/home/clients/7547e80fd1f811cec801559881b4814f/
   sites/0201.crea-eclosion.fr/wp-content/plugins/pojo-accessibility/modules/scanner/
   components/list-column.php** on line **69**
 * **Warning**: Trying to access array offset on value of type null in **/home/clients/
   7547e80fd1f811cec801559881b4814f/sites/0201.crea-eclosion.fr/wp-content/plugins/
   pojo-accessibility/modules/scanner/components/list-column.php** on line **69**
 * This message appears for all pages.
   The message disappears when we deactivate
   Ally and reappears when we reactivate Ally.What can we do to resolve this issue?
   Thank you for your help,Johanne
    -  This topic was modified 10 months, 2 weeks ago by [agenceclosion](https://wordpress.org/support/users/agenceclosion/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fphp-issue-with-the-ally-plugin%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [Nema from Elementor](https://wordpress.org/support/users/masancvarak/)
 * (@masancvarak)
 * [10 months, 2 weeks ago](https://wordpress.org/support/topic/php-issue-with-the-ally-plugin/#post-18575466)
 * Hi agenceclosion,
 * Would it be possible to open up a ticket through your my.elementor.com so that
   our experts can check the case thoroughly and provide you with assistance?
 * Thank you in advance and looking forward to your email!
 * Best Regards,

Viewing 1 replies (of 1 total)

The topic ‘PHP issue with the Ally plugin’ is closed to new replies.

 * ![](https://ps.w.org/pojo-accessibility/assets/icon-256x256.gif?rev=3443222)
 * [Ally - Web Accessibility & Usability](https://wordpress.org/plugins/pojo-accessibility/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/pojo-accessibility/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/pojo-accessibility/)
 * [Active Topics](https://wordpress.org/support/plugin/pojo-accessibility/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pojo-accessibility/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pojo-accessibility/reviews/)

## Tags

 * [php](https://wordpress.org/support/topic-tag/php/)
 * [php issue](https://wordpress.org/support/topic-tag/php-issue/)

 * 1 reply
 * 2 participants
 * Last reply from: [Nema from Elementor](https://wordpress.org/support/users/masancvarak/)
 * Last activity: [10 months, 2 weeks ago](https://wordpress.org/support/topic/php-issue-with-the-ally-plugin/#post-18575466)
 * Status: resolved