Title: PHP Problem. Plugin crashed my Website.
Last modified: January 21, 2018

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# PHP Problem. Plugin crashed my Website.

 *  Resolved [raveleak](https://wordpress.org/support/users/raveleak/)
 * (@raveleak)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/php-problem-plugin-crashed-my-website/)
 * Dear Supprort,
 * I downloaded and installed the plugin correctly. However once I activated your
   plugin my whole website crashed, and I couldn’t even access my WordPress admin
   panel. I had to contact the WordPress support, who had to manually remove the
   plugin. The support told me that the reason of the website crash is that there
   is some error with the PHP once I activate the Plugin. He gave me this as error
   description:
 * PHP Warning: require_once(/opt/sites/1080162/wpcom-137339342/wp-content/plugins/
   androapp/../../../wp-admin/includes/file.php): failed to open stream: No such
   file or directory in /opt/sites/1080162/wpcom-137339342/wp-content/plugins/androapp/
   androapp.php on line 16
    PHP Fatal error: require_once(): Failed opening required‘/
   opt/sites/1080162/wpcom-137339342/wp-content/plugins/androapp/../../../wp-admin/
   includes/file.php’ (include_path=’phar:///usr/local/bin/wp-cli/vendor/phpunit/
   php-token-stream:phar:///usr/local/bin/wp-cli/vendor/phpunit/phpunit-mock-objects:
   phar:///usr/local/bin/wp-cli/vendor/phpunit/php-code-coverage:phar:///usr/local/
   bin/wp-cli/vendor/phpunit/phpunit:phar:///usr/local/bin/wp-cli/vendor/symfony/
   yaml:.:/usr/local/php7.0/lib/php’) in /opt/sites/1080162/wpcom-137339342/wp-content/
   plugins/androapp/androapp.php on line 16 Fatal error: require_once(): Failed 
   opening required ‘/opt/sites/1080162/wpcom-137339342/wp-content/plugins/androapp/../../../
   wp-admin/includes/file.php’ (include_path=’phar:///usr/local/bin/wp-cli/vendor/
   phpunit/php-token-stream:phar:///usr/local/bin/wp-cli/vendor/phpunit/phpunit-
   mock-objects:phar:///usr/local/bin/wp-cli/vendor/phpunit/php-code-coverage:phar:///
   usr/local/bin/wp-cli/vendor/phpunit/phpunit:phar:///usr/local/bin/wp-cli/vendor/
   symfony/yaml:.:/usr/local/php7.0/lib/php’) in /opt/sites/1080162/wpcom-137339342/
   wp-content/plugins/androapp/androapp.php on line 16
 * I guess there is some error in the plugin (?) that lead to the crash of my website.
   I was really looking forward to it and wanted to buy the IOS/Android package 
   of the plugin. Could you therefore help me quickly with this issue?
 * Kind Regards,
 * Florian

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [raveleak](https://wordpress.org/support/users/raveleak/)
 * (@raveleak)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/php-problem-plugin-crashed-my-website/#post-9887009)
 * I have also seen that your plugin uses WP Super Cache. Some websites are not 
   compatible with it. I had the same 500 Internal Error when I installed the WP
   Super Cache plugin on my website. Maybe becasue of the intergration, this also
   happens with your plugin.
 * Kind Regards,
 * Florian
 *  Plugin Author [singhalavi](https://wordpress.org/support/users/singhalavi/)
 * (@singhalavi)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/php-problem-plugin-crashed-my-website/#post-9909931)
 * can you check if you have any file with nam file.php in wp-admin/includes folder?
   if yes, please share the full location
 * we will add a check to include this file only if it exists and than you can see
   if it works
    -  This reply was modified 8 years, 4 months ago by [singhalavi](https://wordpress.org/support/users/singhalavi/).
 *  Plugin Author [singhalavi](https://wordpress.org/support/users/singhalavi/)
 * (@singhalavi)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/php-problem-plugin-crashed-my-website/#post-9909935)
 * we pushed a new update anyway to add a check before including the file.
 * please update to plugin version 12.01 and try out, let us know how it goes
 *  Plugin Author [singhalavi](https://wordpress.org/support/users/singhalavi/)
 * (@singhalavi)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/php-problem-plugin-crashed-my-website/#post-9964578)
 * closing the thread assuming it is fixed, let us know if your issue persists

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘PHP Problem. Plugin crashed my Website.’ is closed to new replies.

 * ![](https://ps.w.org/androapp/assets/icon-256x256.png?rev=1211750)
 * [Androapp - Native Android mobile app for wordpress site](https://wordpress.org/plugins/androapp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/androapp/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/androapp/)
 * [Active Topics](https://wordpress.org/support/plugin/androapp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/androapp/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/androapp/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [singhalavi](https://wordpress.org/support/users/singhalavi/)
 * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/php-problem-plugin-crashed-my-website/#post-9964578)
 * Status: resolved