Title: PHP shutdown – Error found: Array on Backup attempt Last modified: February 16, 2020 --- # PHP shutdown – Error found: Array on Backup attempt * Resolved [Moe Joe](https://wordpress.org/support/users/moe-joe/) * (@moe-joe) * [6 years, 3 months ago](https://wordpress.org/support/topic/php-shutdown-error-found-array-on-backup-attempt/) * I am receiving the following error when trying to attempt to do an update… * ``` [2020-02-16 14:53:55 UTC] PHP Version: 7.3.11 [2020-02-16 14:53:55 UTC] WordPress Version: 5.3.2 [2020-02-16 14:53:55 UTC] Total Upkeep version: 1.13.0 [2020-02-16 14:53:55 UTC] Backup process initialized. [2020-02-16 14:53:55 UTC] Starting dump of database... [2020-02-16 14:53:55 UTC] Memory usage - limit / current / peak memory usage: 500M / 14869032 (14.18 MB) / 14909232 (14 MB) [2020-02-16 14:53:55 UTC] Dump of database complete! $status = 1 [2020-02-16 14:53:55 UTC] Memory usage - limit / current / peak memory usage: 500M / 14942248 (14.25 MB) / 19589800 (19 MB) [2020-02-16 14:53:58 UTC] Database dump file added to file list: /home/host/boldgrid_backup/mydatabase.sql / 1815916 (1.73 MB) [2020-02-16 14:53:58 UTC] Starting archiving of files. Chosen compressor: php_zip [2020-02-16 14:53:58 UTC] Memory usage - limit / current / peak memory usage: 500M / 36435376 (34.75 MB) / 38021328 (36 MB) [2020-02-16 14:55:57 UTC] Signal received: 15 [2020-02-16 14:55:57 UTC] PHP shutdown - Error found: Array ( [type] => 8 [message] => Undefined index: level [file] => /home/host/mywebsite.com/wp-content/plugins/s2member/src/includes/classes/constants.inc.php [line] => 600 ) ``` * Let me know what other info you need from me. Thanks! - This topic was modified 6 years, 3 months ago by [Moe Joe](https://wordpress.org/support/users/moe-joe/). Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Author [Brad Markle](https://wordpress.org/support/users/bwmarkle/) * (@bwmarkle) * [6 years, 3 months ago](https://wordpress.org/support/topic/php-shutdown-error-found-array-on-backup-attempt/#post-12443558) * Hi [@moe-joe](https://wordpress.org/support/users/moe-joe/), thanks for reaching out and providing the log! * Based on the logs, I’m seeing 2 things: * `Signal received: 15` * Signal 15 means that your host may have killed the backup process, apache was restarted in the middle of a backup, or something similar. * **Is this your first time trying a backup, or has it worked previously and you’re just now getting this?** * **Which hosting company do you host your website with?** * The second item, which may just be a warning: * `Undefined index: level /home/host/mywebsite.com/wp-content/plugins/s2member/ src/includes/classes/constants.inc.php` * The `s2member` plugin you’re running encountered a `E_NOTICE` on line 600 of ` src/includes/classes/constants.inc.php`. * If you can get back to us on the questions above, we’re more than happy to troubleshoot further. * Thanks! – Brad * Thread Starter [Moe Joe](https://wordpress.org/support/users/moe-joe/) * (@moe-joe) * [6 years, 3 months ago](https://wordpress.org/support/topic/php-shutdown-error-found-array-on-backup-attempt/#post-12464468) * Hi Brad, Thank you for your quick response on this. Here are a couple of answers to your questions. * > Is this your first time trying a backup, or has it worked previously and you’re > just now getting this? * _This is the first time doing a backup._ * > Which hosting company do you host your website with? * _Dreamhost is the hosting company. I will go to support on there and see if they can help me._ * Plugin Author [Brad Markle](https://wordpress.org/support/users/bwmarkle/) * (@bwmarkle) * [6 years, 3 months ago](https://wordpress.org/support/topic/php-shutdown-error-found-array-on-backup-attempt/#post-12464667) * Hi [@moe-joe](https://wordpress.org/support/users/moe-joe/), * We’ve been troubleshooting with DreamHost for a little while now. Can you review this article and see if it helps? * [https://www.boldgrid.com/support/total-upkeep/dreamhost-without-fastcgi/](https://www.boldgrid.com/support/total-upkeep/dreamhost-without-fastcgi/) * Basically, I’d like to see if you can try running your environment in PHP 7.3( without FastCGI active). * Thanks! – Brad * Thread Starter [Moe Joe](https://wordpress.org/support/users/moe-joe/) * (@moe-joe) * [6 years, 3 months ago](https://wordpress.org/support/topic/php-shutdown-error-found-array-on-backup-attempt/#post-12467025) * Hi Brad, Thank you again for your quick response. I did finally get it going tonight. I am using PHP 7.3 FastCGI and I was going to change it to without if it didn’t work this time, but it did work! What I did is add some values to my php.ini (phprc) file * ``` upload_max_filesize = 100M post_max_size = 105M max_execution_time = 500 max_input_time = 500 memory_limit = 500M ``` * There was also an update on the Total Upkeep plugin today, so I am unsure what exactly fixed it. * Again I thank you for your time and the great plugin. I am so happy it works. Thanks! MJ Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘PHP shutdown – Error found: Array on Backup attempt’ is closed to new replies. * ![](https://ps.w.org/boldgrid-backup/assets/icon-256x256.png?rev=1880952) * [Total Upkeep – WordPress Backup Plugin plus Restore & Migrate by BoldGrid](https://wordpress.org/plugins/boldgrid-backup/) * [Frequently Asked Questions](https://wordpress.org/plugins/boldgrid-backup/#faq) * [Support Threads](https://wordpress.org/support/plugin/boldgrid-backup/) * [Active Topics](https://wordpress.org/support/plugin/boldgrid-backup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/boldgrid-backup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/boldgrid-backup/reviews/) * 4 replies * 2 participants * Last reply from: [Moe Joe](https://wordpress.org/support/users/moe-joe/) * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/php-shutdown-error-found-array-on-backup-attempt/#post-12467025) * Status: resolved