Title: PHP Timeout during backup
Last modified: March 10, 2020

---

# PHP Timeout during backup

 *  Resolved [murat0duck](https://wordpress.org/support/users/murat0duck/)
 * (@murat0duck)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/php-timeout-during-backup/)
 * I experience a php timeout problem while trying to take a backup of my website.
   The backup works fine with database, and themes but, when I try to take a full
   backup it stalls.
    -  This topic was modified 6 years, 3 months ago by [murat0duck](https://wordpress.org/support/users/murat0duck/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fphp-timeout-during-backup%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Support Backup Guard](https://wordpress.org/support/users/backup-guard/)
 * (@backup-guard)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/php-timeout-during-backup/#post-12528046)
 * Dear [@murat0duck](https://wordpress.org/support/users/murat0duck/),
 * Could you please, send us the backup log file, so we can analyze the issue?
 * You can download the mentioned log file by this article link:
    [https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/](https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/)
 * Please send it via wetransfer.com using the link retrieving option.
    Like this:
   [https://prnt.sc/qr3ntv](https://prnt.sc/qr3ntv)
 * In case you don’t have an access to your dashboard, you can download it using
   FTP client. All the backups and related stuff (e.g. log files) have been located
   in “/wp-content/uploads/backup-guard/” directory.
 * You may send the log to our support email address, in case you don’t want to 
   share it publicly in the forum: [suppport@backup-guard.com](https://wordpress.org/support/topic/php-timeout-during-backup/suppport@backup-guard.com?output_format=md)
   
   Or you may start a live chat on our [website](https://backup-guard.com/).
 *  Thread Starter [murat0duck](https://wordpress.org/support/users/murat0duck/)
 * (@murat0duck)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/php-timeout-during-backup/#post-12529144)
 * Thanks for your help but, the issue is solved. I tried one more time and it worked.
 *  [Support Backup Guard](https://wordpress.org/support/users/backup-guard/)
 * (@backup-guard)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/php-timeout-during-backup/#post-12638468)
 * Dear [@murat0duck](https://wordpress.org/support/users/murat0duck/),
 * We’re happy your issue is solved now.
    Please, submit a new support thread if
   you need more help in future. 😉

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘PHP Timeout during backup’ is closed to new replies.

 * ![](https://ps.w.org/backup/assets/icon-128x128.png?rev=3287187)
 * [JetBackup - Backup, Restore & Migrate](https://wordpress.org/plugins/backup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/backup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/backup/)
 * [Active Topics](https://wordpress.org/support/plugin/backup/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/backup/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/backup/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Support Backup Guard](https://wordpress.org/support/users/backup-guard/)
 * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/php-timeout-during-backup/#post-12638468)
 * Status: resolved