Title: PHP Timeout – Increased PHP Limit – cPanel compromised during backup
Last modified: May 17, 2020

---

# PHP Timeout – Increased PHP Limit – cPanel compromised during backup

 *  Resolved [1C1](https://wordpress.org/support/users/1community1/)
 * (@1community1)
 * [6 years ago](https://wordpress.org/support/topic/php-timeout-increased-php-limit-cpanel-compromised-during-backup/)
 * Back up is very, very slow since latest update. Problems with PHP Timeout. We
   increased the PHP Timeout limit (twice) and was able to create a successful back-
   up.
 * It took an extremely long time (went to sleep as it was so slow).
 * During this time our CPANEL was compromised through an Italian IP which added
   a DNS record and created a webpage that set our website into a Google Decline
   state. Our SERP results with google are now also being affected.
 * ** i just checked our SERPs again and we have been totally removed from results.
 * Community websites that support local community engagement, unemployed citizens,
   a directory of all business in our area plus many more results – all have been
   removed from Google.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Support Backup Guard](https://wordpress.org/support/users/backup-guard/)
 * (@backup-guard)
 * [6 years ago](https://wordpress.org/support/topic/php-timeout-increased-php-limit-cpanel-compromised-during-backup/#post-12851620)
 * Dear [@1community1](https://wordpress.org/support/users/1community1/),
 * Could you please, send us the backup log file, so we can analyze the issue?
 * You can download the mentioned log file by this article link:
    [https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/](https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/)
 * Please send it via wetransfer.com using the link retrieving option.
    Like this:
   [https://prnt.sc/qr3ntv](https://prnt.sc/qr3ntv)
 * In case you don’t have an access to your dashboard, you can download it using
   FTP client. All the backups and related stuff (e.g. log files) have been located
   in “/wp-content/uploads/backup-guard/” directory.
 *  [Support Backup Guard](https://wordpress.org/support/users/backup-guard/)
 * (@backup-guard)
 * [6 years ago](https://wordpress.org/support/topic/php-timeout-increased-php-limit-cpanel-compromised-during-backup/#post-12856766)
 * Dear [@1community1](https://wordpress.org/support/users/1community1/),
 * How are you today?
 * Just wondering if you have seen our previous message and can follow per our request?
 *  [Support Backup Guard](https://wordpress.org/support/users/backup-guard/)
 * (@backup-guard)
 * [6 years ago](https://wordpress.org/support/topic/php-timeout-increased-php-limit-cpanel-compromised-during-backup/#post-12862515)
 * Dear [@1community1](https://wordpress.org/support/users/1community1/),
 * We haven’t heard back from you for 2 days.
    We’re marking this thread as resolved.
 * Please, submit a new support thread if you need more help.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘PHP Timeout – Increased PHP Limit – cPanel compromised during backup’
is closed to new replies.

 * ![](https://ps.w.org/backup/assets/icon-128x128.png?rev=3287187)
 * [JetBackup - Backup, Restore & Migrate](https://wordpress.org/plugins/backup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/backup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/backup/)
 * [Active Topics](https://wordpress.org/support/plugin/backup/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/backup/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/backup/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Support Backup Guard](https://wordpress.org/support/users/backup-guard/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/php-timeout-increased-php-limit-cpanel-compromised-during-backup/#post-12862515)
 * Status: resolved