Title: PHP Version Backend Not Loading
Last modified: October 8, 2019

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# PHP Version Backend Not Loading

 *  Resolved [spippa](https://wordpress.org/support/users/spippa/)
 * (@spippa)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/php-version-backend-not-loading/)
 * Hello,
 * The NextGen thumbnails on my website weren’t loading correctly. The page load
   would time out before all the images could be loaded. To fix this I changed the
   PHP Version on the website from 5.6 to 7.3. This fixed the issue of the images
   not loading, however it now means that I’m not able to access the backend of 
   the plugin. The WordPress Dashboard all works fine, but if I try to load NextGen
   it simply loads a blank page. This happens for everything associated with NextGen–
   including the Add Gallery button on the backend of the pages. Do you know what
   might be causing this? If I revert back to 5.6 then I can access the plugin, 
   but the images don’t load correctly again on the frontend.
 * Thanks in advance!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fphp-version-backend-not-loading%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [Mihai Ceban](https://wordpress.org/support/users/mihaiimagely/)
 * (@mihaiimagely)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/php-version-backend-not-loading/#post-12007898)
 * Please try to temporarily deactivate all the other plugins excepting NextGen 
   and switch to a theme from Twenty series to make sure that’s not happening because
   of a plugin conflict.

Viewing 1 replies (of 1 total)

The topic ‘PHP Version Backend Not Loading’ is closed to new replies.

 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
 * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/)

## Tags

 * [Backend](https://wordpress.org/support/topic-tag/backend/)
 * [not-loading](https://wordpress.org/support/topic-tag/not-loading/)

 * 1 reply
 * 2 participants
 * Last reply from: [Mihai Ceban](https://wordpress.org/support/users/mihaiimagely/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/php-version-backend-not-loading/#post-12007898)
 * Status: resolved