Title: Pickup points not loading – empty map
Last modified: February 23, 2021

---

# Pickup points not loading – empty map

 *  Resolved [Andrius](https://wordpress.org/support/users/italpasta/)
 * (@italpasta)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/pickup-points-not-loading-empty-map/)
 * Hi,
 * **pickup points aren’t being loaded** either with Google Maps API key or without.
 * With Google Maps API key, map doesn’t load at all. A user is presented with a
   blank container and a search bar on top. Searching doesn’t work either.
 * Without the key, the pickup dropdown list doesn’t get populated either. The plugin
   settings are set to populate pickup points for Lithuania.
 * **This is a critical issue.**
 * **Environment info:**
 *     ```
       ### WordPress Environment ###
       WC Version: 4.8.0
       REST API Version: ✔ 4.8.0
       WC Blocks Version: ✔ 3.8.1
       Action Scheduler Version: ✔ 3.1.6
       WC Admin Version: ✔ 1.7.3
       Log Directory Writable: ✔
       WP Version: 5.6.2
       WP Multisite: –
       WP Memory Limit: 768 MB
       WP Debug Mode: –
       WP Cron: –
       Language: lt_LT
       External object cache: ✔
   
       ### Server Environment ###
   
       Server Info: Apache
       PHP Version: 7.3.27
       PHP Post Max Size: 256 MB
       PHP Time Limit: 120
       PHP Max Input Vars: 3000
       cURL Version: 7.66.0
       OpenSSL/1.1.1g-fips
   
       SUHOSIN Installed: –
       MySQL Version: 5.7.32-35-log
       Max Upload Size: 256 MB
       Default Timezone is UTC: ✔
       fsockopen/cURL: ✔
       SoapClient: ✔
       DOMDocument: ✔
       GZip: ✔
       Multibyte String: ✔
       Remote Post: ✔
       Remote Get: ✔
   
       ### Database ###
   
       WC Database Version: 4.8.0
       WC Database Prefix: wp_
       Bendras duomenų bazės dydis: 55.45MB
       Duomenų bazės duomenų dydis: 46.34MB
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       wp_dlm_order_item: Duomenys: 0.02MB + Indeksas: 0.02MB + Variklis InnoDB
       wp_dlm_order_transaction: Duomenys: 0.02MB + Indeksas: 0.02MB + Variklis InnoDB
       wp_dlm_session: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
       wp_download_log: Duomenys: 0.00MB + Indeksas: 0.00MB + Variklis MyISAM
       wp_dpd_barcodes: Duomenys: 0.00MB + Indeksas: 0.00MB + Variklis MyISAM
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       wp_followup_email_excludes: Duomenys: 0.00MB + Indeksas: 0.00MB + Variklis MyISAM
       wp_followup_email_logs: Duomenys: 0.08MB + Indeksas: 0.03MB + Variklis MyISAM
       wp_followup_email_orders: Duomenys: 0.59MB + Indeksas: 0.11MB + Variklis MyISAM
       wp_followup_email_order_coupons: Duomenys: 0.00MB + Indeksas: 0.00MB + Variklis MyISAM
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       wp_followup_followup_history: Duomenys: 0.05MB + Indeksas: 0.01MB + Variklis MyISAM
       wp_followup_order_categories: Duomenys: 0.01MB + Indeksas: 0.02MB + Variklis MyISAM
       wp_followup_order_items: Duomenys: 0.02MB + Indeksas: 0.04MB + Variklis MyISAM
       wp_followup_subscribers: Duomenys: 0.00MB + Indeksas: 0.00MB + Variklis MyISAM
       wp_followup_subscribers_to_lists: Duomenys: 0.00MB + Indeksas: 0.00MB + Variklis MyISAM
       wp_followup_subscriber_lists: Duomenys: 0.00MB + Indeksas: 0.00MB + Variklis MyISAM
       wp_gf_addon_feed: Duomenys: 0.01MB + Indeksas: 0.00MB + Variklis MyISAM
       wp_gf_draft_submissions: Duomenys: 0.00MB + Indeksas: 0.00MB + Variklis MyISAM
       wp_gf_entry: Duomenys: 0.03MB + Indeksas: 0.01MB + Variklis MyISAM
       wp_gf_entry_meta: Duomenys: 0.09MB + Indeksas: 0.09MB + Variklis MyISAM
       wp_gf_entry_notes: Duomenys: 0.01MB + Indeksas: 0.01MB + Variklis MyISAM
       wp_gf_form: Duomenys: 0.00MB + Indeksas: 0.00MB + Variklis MyISAM
       wp_gf_form_meta: Duomenys: 0.12MB + Indeksas: 0.00MB + Variklis MyISAM
       wp_gf_form_revisions: Duomenys: 0.06MB + Indeksas: 0.00MB + Variklis MyISAM
       wp_gf_form_view: Duomenys: 0.15MB + Indeksas: 0.07MB + Variklis MyISAM
       wp_links: Duomenys: 0.00MB + Indeksas: 0.00MB + Variklis MyISAM
       wp_mailchimp_carts: Duomenys: 0.03MB + Indeksas: 0.00MB + Variklis MyISAM
       wp_mailchimp_jobs: Duomenys: 0.01MB + Indeksas: 0.00MB + Variklis MyISAM
       wp_mclean_refs: Duomenys: 0.09MB + Indeksas: 0.00MB + Variklis InnoDB
       wp_mclean_scan: Duomenys: 0.09MB + Indeksas: 0.02MB + Variklis InnoDB
       wp_ms_snippets: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
       wp_options: Duomenys: 2.78MB + Indeksas: 0.28MB + Variklis MyISAM
       wp_pmxi_files: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
       wp_pmxi_hash: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
       wp_pmxi_history: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
       wp_pmxi_images: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
       wp_pmxi_imports: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
       wp_pmxi_posts: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
       wp_pmxi_templates: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
       wp_postmeta: Duomenys: 14.03MB + Indeksas: 3.05MB + Variklis MyISAM
       wp_posts: Duomenys: 3.08MB + Indeksas: 0.33MB + Variklis MyISAM
       wp_queue: Duomenys: 0.00MB + Indeksas: 0.00MB + Variklis MyISAM
       wp_redirection_404: Duomenys: 0.65MB + Indeksas: 0.14MB + Variklis MyISAM
       wp_redirection_groups: Duomenys: 0.00MB + Indeksas: 0.00MB + Variklis MyISAM
       wp_redirection_items: Duomenys: 0.01MB + Indeksas: 0.02MB + Variklis MyISAM
       wp_redirection_logs: Duomenys: 0.06MB + Indeksas: 0.02MB + Variklis MyISAM
       wp_shortpixel_folders: Duomenys: 0.00MB + Indeksas: 0.00MB + Variklis MyISAM
       wp_shortpixel_meta: Duomenys: 0.00MB + Indeksas: 0.00MB + Variklis MyISAM
       wp_smush_dir_images: Duomenys: 0.00MB + Indeksas: 0.00MB + Variklis MyISAM
       wp_snippets: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
       wp_social_users: Duomenys: 0.00MB + Indeksas: 0.00MB + Variklis MyISAM
       wp_termmeta: Duomenys: 0.04MB + Indeksas: 0.03MB + Variklis MyISAM
       wp_terms: Duomenys: 0.01MB + Indeksas: 0.03MB + Variklis MyISAM
       wp_term_relationships: Duomenys: 0.03MB + Indeksas: 0.06MB + Variklis MyISAM
       wp_term_taxonomy: Duomenys: 0.01MB + Indeksas: 0.01MB + Variklis MyISAM
       wp_tm_taskmeta: Duomenys: 0.00MB + Indeksas: 0.00MB + Variklis MyISAM
       wp_tm_tasks: Duomenys: 0.00MB + Indeksas: 0.00MB + Variklis MyISAM
       wp_usermeta: Duomenys: 0.67MB + Indeksas: 0.34MB + Variklis MyISAM
       wp_users: Duomenys: 0.03MB + Indeksas: 0.03MB + Variklis MyISAM
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       wp_wc_customer_lookup: Duomenys: 0.07MB + Indeksas: 0.07MB + Variklis MyISAM
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       ### Post Type Counts ###
   
       amn_mi-lite: 2
       apto_sort: 2
       attachment: 1277
       avia_framework_post: 10
       custom_css: 1
       custom-css-js: 3
       customize_changeset: 44
       dlm_download: 1
       dlm_download_version: 1
       follow_up_email: 2
       jetpack_migration: 2
       nav_menu_item: 84
       oembed_cache: 5
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       portfolio: 39
       post: 27
       product: 113
       product_variation: 202
       revision: 50
       shop_coupon: 538
       shop_order: 1112
       shop_order_refund: 3
       sidebar: 2
       vtmam-rule: 1
       was: 3
       woo_mb_template: 12
   
       ### Security ###
   
       Secure connection (HTTPS): ✔
       Hide errors from visitors: ✔
   
       ### Active Plugins (36) ###
   
       Gravity Forms: autorius Gravity Forms – 2.4.22
       Classic Editor: autorius WordPress Contributors – 1.6
       Simple Custom CSS and JS: autorius SilkyPress.com – 3.35
       Download Monitor: autorius Never5 – 4.4.4
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       Google Analytics for WordPress by MonsterInsights: autorius MonsterInsights – 7.16.2
       Gravity Forms Event Tracking: autorius Ronald Huereca – 2.3.10
       Gravity Forms Mailchimp Add-On: autorius Gravity Forms – 4.8
       Jetpack by WordPress.com: autorius Automattic – 9.4
       Mailchimp for WooCommerce: autorius Mailchimp – 2.5.0
       VarkTech Min and Max Purchase for WooCommerce: autorius Vark – 1.08.2.6
       Multiple Packages for WooCommerce: autorius Erica Dion – 1.1 – Installed version not tested with active version of WooCommerce 4.0
       OneSignal Push Notifications: autorius OneSignal – 2.1.6
       Order Delivery Date Pro for WooCommerce: autorius Tyche Softwares – 9.23.0
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       CTO @ Whodunit – 1.2.2
   
       Reading Time WP: autorius Jason Yingling – 2.0.10
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       SG Optimizer: autorius SiteGround – 5.7.14
       ShortPixel Image Optimizer: autorius ShortPixel – 4.21.1
       UpdraftPlus - Backup/Restore: autorius UpdraftPlus.Com
       DavidAnderson – 1.16.47
   
       Advanced Shipment Tracking for WooCommerce: autorius zorem – 3.2.1.5
       WooCommerce Payment Gateway - Paysera: autorius Paysera – 2.6.2 – Installed version not tested with active version of WooCommerce 4.0
       WooCommerce pristatymas - DPD baltic: autorius DPD – 1.1.1
       WooCommerce Conditional Shipping and Payments: autorius SomewhereWarm – 1.8.11
       WooCommerce Google Analytics Integration: autorius WooCommerce – 1.5.1
       Booster for WooCommerce: autorius Pluggabl LLC – 5.3.7
       WooCommerce Shipping & Tax: autorius Automattic – 1.25.7
       WooCommerce: autorius Automattic – 4.8.0 (update to version 5.0.0 is available)
       WooCommerce Email Customizer with Drag and Drop Email Builder: autorius Flycart Technologies LLP – 1.5.16
       Yoast SEO: autorius Team Yoast – 15.9
       WP Cerber Security, Anti-spam & Malware Scan: autorius Cerber Tech Inc. – 8.8
       WP Mail SMTP: autorius WPForms – 2.6.0
       YITH WooCommerce Social Login: autorius YITH – 1.4.8
   
       ### Inactive Plugins (0) ###
   
       ### Dropin Plugins (1) ###
   
       object-cache.php: Memcached
   
       ### Settings ###
   
       API Enabled: ✔
       Force SSL: –
       Currency: EUR (€)
       Currency Position: right_space
       Thousand Separator: .
       Decimal Separator: ,
       Number of Decimals: 2
       Taxonomies: Product Types: external (external)
       grouped (grouped)
       simple (simple)
       variable (variable)
   
       Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
       exclude-from-search (exclude-from-search)
       featured (featured)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-2 (rated-2)
       rated-3 (rated-3)
       rated-4 (rated-4)
       rated-5 (rated-5)
       ```
   
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpickup-points-not-loading-empty-map%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [dpdbaltics](https://wordpress.org/support/users/dpdbaltics/)
 * (@dpdbaltics)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/pickup-points-not-loading-empty-map/#post-14094726)
 * Hello, Andrius,
 * Let’s try 1 thing.
    Turn On Google Map with right API key > Go to Cart or Checkout
   > Try to access Pick-up points Google map >>
 * > Open your browser developer console ([how to?](https://support.airtable.com/hc/en-us/articles/232313848-How-to-open-the-developer-console)).
   What does it say? Is there any errors related to problematic Google map?
    -  This reply was modified 5 years, 3 months ago by [dpdbaltics](https://wordpress.org/support/users/dpdbaltics/).
 *  Thread Starter [Andrius](https://wordpress.org/support/users/italpasta/)
 * (@italpasta)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/pickup-points-not-loading-empty-map/#post-14095109)
 * Thanks for fast response. Map did not load, because my API key was restricted
   to my domain only.
 * Please adjust your documentation / backend interface accordingly. It’s not mentioned
   anywhere that the key cannot be restricted to a particular domain.
 *  Plugin Author [dpdbaltics](https://wordpress.org/support/users/dpdbaltics/)
 * (@dpdbaltics)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/pickup-points-not-loading-empty-map/#post-14095328)
 * I delegated these documentation issues different team 🙂 .

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Pickup points not loading – empty map’ is closed to new replies.

 * ![](https://ps.w.org/woo-shipping-dpd-baltic/assets/icon-256x256.png?rev=2081212)
 * [DPD Baltic Shipping](https://wordpress.org/plugins/woo-shipping-dpd-baltic/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-shipping-dpd-baltic/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-shipping-dpd-baltic/)
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## Tags

 * [critical error](https://wordpress.org/support/topic-tag/critical-error/)
 * [javascript](https://wordpress.org/support/topic-tag/javascript/)

 * 3 replies
 * 2 participants
 * Last reply from: [dpdbaltics](https://wordpress.org/support/users/dpdbaltics/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/pickup-points-not-loading-empty-map/#post-14095328)
 * Status: resolved