Title: Pixel Last modified: February 4, 2023 --- # Pixel * Resolved [sleeneys](https://wordpress.org/support/users/sleeneys/) * (@sleeneys) * [3 years, 4 months ago](https://wordpress.org/support/topic/pixel-4/) * Hello, * I have a shop in facebook and Instagram, but they are not updating at all. I sell and add items all of the time, so these (fb and ig) MUST stay current with my website. I’ve gone to WordPress, Marketing to see what is going on and this is what I get when I try to start over: * “Get more website purchases You need to have a pixel that have fired pixel event.” * I have no idea what this means. None. This is a mess. If FB and IG will not sync constantly and instantly with my WordPress website, then they are pointless. * Help, please! THANK YOU!! * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpixel-4%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 26 total) 1 [2](https://wordpress.org/support/topic/pixel-4/page/2/?output_format=md) [→](https://wordpress.org/support/topic/pixel-4/page/2/?output_format=md) * Thread Starter [sleeneys](https://wordpress.org/support/users/sleeneys/) * (@sleeneys) * [3 years, 4 months ago](https://wordpress.org/support/topic/pixel-4/#post-16439107) * I mainly just need to make sure that FB and IG are syncing, which they are not currently. They are still showing items that are no longer for sale on my website and new items on my website are not showing up in FB and IG. * Thread Starter [sleeneys](https://wordpress.org/support/users/sleeneys/) * (@sleeneys) * [3 years, 4 months ago](https://wordpress.org/support/topic/pixel-4/#post-16439127) * Looking at my facebook shop, it has not been updated since last on April 1, 2022. * It must update constantly. Otherwise, there is no point in having it as it is incorrect. - This reply was modified 3 years, 4 months ago by [sleeneys](https://wordpress.org/support/users/sleeneys/). * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 4 months ago](https://wordpress.org/support/topic/pixel-4/#post-16439832) * Hello, * When using [Facebook for WooCommerce](https://woocommerce.com/products/facebook/), you will need a Pixel account, [Pixel is an analytics tool](https://www.facebook.com/gpa/blog/the-facebook-pixel) that will help with your campaigns. * More info: [https://woocommerce.com/document/facebook-for-woocommerce/#connect-your-facebook-account](https://woocommerce.com/document/facebook-for-woocommerce/#connect-your-facebook-account) * To check this much better, could you please share a copy of your site’s **_System Status_**? It is under **_WooCommerce > Status_**. Select “Get system report” and then “Copy for support”.  * Thanks. * Thread Starter [sleeneys](https://wordpress.org/support/users/sleeneys/) * (@sleeneys) * [3 years, 4 months ago](https://wordpress.org/support/topic/pixel-4/#post-16440170) * Hello! Thank you so much! I will look at these links that you’ve provided. 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1119 revision: 68 safecss: 1 shop_coupon: 13 shop_order: 76 shop_order_refund: 1 wpcf7_contact_form: 1 wpcr3_review: 5 wysijap: 1 Security Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ Active Plugins (29) Akismet Anti-Spam: by Automattic – 5.0.2 Black Studio TinyMCE Widget: by Black Studio – 2.7.2 Child Theme Configurator: by Lilaea Media – 2.6.0 Classic Editor: by WordPress Contributors – 1.6.2 Contact Form 7: by Takayuki Miyoshi – 5.7.3 Facebook for WooCommerce: by Facebook – 3.0.9 Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 7.12.1 Hostgator WalkMe Plugin: by Snappy – 1.0 Homepage Control: by WooThemes – 2.0.3 HTTP / HTTPS Removal: by Steve85b – 3.2.3 Jetpack: by Automattic – 11.7.1 Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 2.4.22 MOJO Marketplace: by Mike Hansen – 0.7.1 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 Simple Share Buttons Adder: by Simple Share Buttons – 8.4.5 Page Builder by SiteOrigin: by SiteOrigin – 2.20.4 SiteOrigin Widgets Bundle: by SiteOrigin – 1.46.5 Storefront Jetpack: by PootlePress – 1.0.0 Velvet Blues Update URLs: by VelvetBlues.com – 3.2.10 Virtue/Ascend/Pinnacle Toolkit: by Kadence WP – 4.9.8 WooCommerce Blocks: by Automattic – 9.5.0 WooCommerce Simplify Commerce Gateway: by – 1.0.4 WooCommerce Google Analytics Integration: by WooCommerce – 1.6.0 WooCommerce Shipping & Tax: by WooCommerce – 2.2.2 WooCommerce: by Automattic – 7.3.0 Yoast SEO: by Team Yoast – 20.0 WP Customer Reviews: by Aaron Queen – 3.6.5 WP Fastest Cache: by Emre Vona – 1.1.0 MailPoet 2: by MailPoet – 2.22 Inactive Plugins (4) Hello Dolly: by Matt Mullenweg – 1.7.2 Really Simple SSL: by Really Simple Plugins – 6.1.1 Stripe for WooCommerce: by Stephen Zuniga – 1.38 WooCommerce Admin: by WooCommerce – 3.3.2 Must Use Plugins (1) SSO: by Garth Mortensen Mike Hansen – 0.4 Settings API Enabled: ✔ Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT WC Pages Shop base: #5 - /shop/ Cart: #6 - /cart/ Checkout: #267 - /checkout/ My account: #8 - /my-account/ Terms and conditions: #21 - /return-policy/ Theme Name: Virtue Version: 3.4.7 Author URL: https://kadencewp.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ Templates Overrides: virtue/woocommerce/archive-product.php virtue/woocommerce/content-product.php virtue/woocommerce/content-single-product.php virtue/woocommerce/loop/loop-end.php virtue/woocommerce/loop/loop-start.php virtue/woocommerce/loop/price.php virtue/woocommerce/loop/rating.php virtue/woocommerce/loop/sale-flash.php virtue/woocommerce/single-product/add-to-cart/external.php virtue/woocommerce/single-product/add-to-cart/grouped.php virtue/woocommerce/single-product/add-to-cart/simple.php virtue/woocommerce/single-product/add-to-cart/variable.php virtue/woocommerce/single-product/price.php virtue/woocommerce/single-product/product-image.php virtue/woocommerce/single-product/product-thumbnails.php virtue/woocommerce/single-product/sale-flash.php virtue/woocommerce/single-product.php virtue/woocommerce/content-product_cat.php virtue/woocommerce/taxonomy-product_cat.php virtue/woocommerce/taxonomy-product_tag.php Admin Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2023-02-05 11:51:12 -05:00 Options: ✔ Notes: 118 Onboarding: completed Action Scheduler Complete: 1,276 Oldest: 2023-01-04 11:58:25 -0500 Newest: 2023-02-04 10:45:16 -0500 Pending: 4 Oldest: 2023-02-04 11:47:53 -0500 Newest: 2023-02-10 18:45:41 -0500 Status report information Generated at: 2023-02-04 11:30:00 -05:00 ` ``` * Thread Starter [sleeneys](https://wordpress.org/support/users/sleeneys/) * (@sleeneys) * [3 years, 4 months ago](https://wordpress.org/support/topic/pixel-4/#post-16442030) * Hello! I’m just checking in. The FB and IG still does not match my website. I don’t know what to do to fix it. Thank you so much for any help that you may offer! * [Roxy](https://wordpress.org/support/users/roxannestoltz/) * (@roxannestoltz) * [3 years, 4 months ago](https://wordpress.org/support/topic/pixel-4/#post-16443729) * Hi [@sleeneys](https://wordpress.org/support/users/sleeneys/) , * The error message you’re encountering suggests that you need to install the Facebook pixel on your website in order for the Facebook for WooCommerce integration to work properly. * The Facebook pixel is a small piece of code that tracks visitor behavior on your website, allowing you to track conversions and gather data for ad targeting. * To resolve this issue, you’ll need to follow the steps shared in the guides provided by [@ihereira](https://wordpress.org/support/users/ihereira/) [here](https://wordpress.org/support/topic/pixel-4/#:~:text=21%20hours%20ago-,Hello%2C,-When%20using%20Facebook). * Additionally, you can read more about creating and installing a Pixel on your site, [here](https://www.facebook.com/business/help/952192354843755?id=1205376682832142). * After you’ve completed these steps, you should be able to use the Facebook for WooCommerce integration to keep your shop on Facebook and Instagram up-to-date with your website. * Please confirm if you have already done this and if the issue persists. * Cheers! * Thread Starter [sleeneys](https://wordpress.org/support/users/sleeneys/) * (@sleeneys) * [3 years, 4 months ago](https://wordpress.org/support/topic/pixel-4/#post-16444614) * Good morning! * Thank you so much for this info and your help! I have been looking for the WordPress header for about 1.5 hours. The closest I have come is under Appearance and Theme Editor. But the only header code that I have seen is: - DO NOT ADD SCRIPTS HERE - USE a plugin like : [https://wordpress.org/plugins/header-and-footer-scripts/](https://wordpress.org/plugins/header-and-footer-scripts/) * - This is commented out on purpose, it keeps plugins for incorrectly stating errors * and * get_template_part( ‘templates/head’ ); ?> * I cannot for the life of me find **_I KNOW I NEED TO PASTE HERE_** * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years, 4 months ago](https://wordpress.org/support/topic/pixel-4/#post-16444752) * Hello [@sleeneys](https://wordpress.org/support/users/sleeneys/), If I understand you correctly, the plugin isn’t syncing your site with Facebook probably. Syncing problems are usually fixed by [resetting the plugin connection](https://woocommerce.com/document/facebook-for-woocommerce-how-to-re-connect/) [, deleting the catalog&re-adding it](https://woocommerce.com/document/facebook-for-woocommerce-delete-or-reset-all-facebook-products/) or [checking the plugin’s settings](https://woocommerce.com/document/facebook-for-woocommerce-products-are-not-displaying-in-facebook-shop/). If that doesn’t help, then I’ll ask you to provide us with more information about the problem. For example; are all products not syncing or just a certain detail like stock or price?It would be also very helpful if you can attach some screenshots as well of that pixel message in the dashboard, you can use [https://snipboard.io/](https://snipboard.io/) to upload it.Cheers! * Thread Starter [sleeneys](https://wordpress.org/support/users/sleeneys/) * (@sleeneys) * [3 years, 4 months ago](https://wordpress.org/support/topic/pixel-4/#post-16445105) * Hello, * Thank you so much! Yes, they are not syncing. I need to add the pixel code to the header. But I cannot find where to add it. I cannot find my header. I’m using the WordPress Virtue theme. I have looked and looked and do not see where to add the pixel code. * The items are not syncing. The old items are not deleted when they sell and not all new items are added (on FB or IG). I sell vintage jewelry, so I only have one so it is imperative that FB and IG match my website since it is accurate. * Thank you so much for helping! And I’m sorry that I’m not good with this. * Thread Starter [sleeneys](https://wordpress.org/support/users/sleeneys/) * (@sleeneys) * [3 years, 4 months ago](https://wordpress.org/support/topic/pixel-4/#post-16445133) * ![](https://www.sleeneys.com/wp-admin/theme-editor.php?file=header.php&theme= virtue#template) * [https://snipboard.io/lT7RYX.jpg](https://snipboard.io/lT7RYX.jpg) * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 4 months ago](https://wordpress.org/support/topic/pixel-4/#post-16445805) * Hello, * `Get more website purchases You need to have a pixel that have fired pixel event.` * Sorry for asking, can you provide a screenshot about this? So that we can check how that is shown on your end. You may want to use [https://snipboard.io](https://snipboard.io) to send screenshot links. * When [Facebook for WooCommerce](https://woocommerce.com/products/facebook/?utm_source=he&utm_medium=support&utm_campaign=zd) extension is installed on your site, you will need to create a [Business Manager](https://business.facebook.com/) account with Facebook in order to use a tracking pixel. You can check the requisites for your Facebook for WooCommerce to work [here](https://woocommerce.com/document/facebook-for-woocommerce/#my-pixel-is-missing-or-not-available-how-can-i-see-all-the-pixels-through-the-plugin-setup-window:~:text=Create%20new%20or%20choose%20existing%20Facebook%20assets%20to%20connect%20to%20this%20store%3A). * Thread Starter [sleeneys](https://wordpress.org/support/users/sleeneys/) * (@sleeneys) * [3 years, 4 months ago](https://wordpress.org/support/topic/pixel-4/#post-16446248) * Hello, * What do you need a screenshot of? I sent one of the WordPress code that I’m seeing( of the only header anything I have seen). You need a screenshot of what FB and IG have that doesn’t match my website? Thank you!! * [Roxy](https://wordpress.org/support/users/roxannestoltz/) * (@roxannestoltz) * [3 years, 4 months ago](https://wordpress.org/support/topic/pixel-4/#post-16447077) * Hi [@sleeneys](https://wordpress.org/support/users/sleeneys/) , * The screenshot that [@ihereira](https://wordpress.org/support/users/ihereira/) is asking for, is the below error message you have mentioned seeing on your end: * ```wp-block-code Get more website purchases You need to have a pixel that have fired pixel event. ``` * Add the Pixel Code to the `header.php file`: * **Dashboard > Appearance > Theme File Editor**. Then, find the `header.php` file and paste the pixel code just above the closing `` tag. * If you prefer not adding this directly to your `header.php` , you can use a plugin to add this, such as the [Insert Headers and Footers](https://wordpress.org/plugins/wp-headers-and-footers/), where you can then add the Pixel code. * Feel free to read more about how to achieve this with a plugin, [here](https://www.inmotionhosting.com/blog/install-your-meta-pixel-on-wordpress/#:~:text=Once%20you've%20added%20the,installed%20on%20your%20WordPress%20website.). * Also, [here](https://www.youtube.com/watch?v=Ia3e4fl3ICk) is a helpful video on how to do this. * Additionally, [here](https://woocommerce.com/document/facebook-for-woocommerce/#how-can-i-tell-if-the-facebook-pixel-has-been-properly-installed-on-my-site) is a helpful guide on how to check whether the pixel has been added to your site successfully. * Hope this helps! * Thread Starter [sleeneys](https://wordpress.org/support/users/sleeneys/) * (@sleeneys) * [3 years, 4 months ago](https://wordpress.org/support/topic/pixel-4/#post-16450520) * Thank you! I have installed it but my Mac Chrome is not compatible with/for the pixel helper, so who knows if it’s working??? At this point, this it’s more trouble than it is worth. I’m at the point where I would almost just rather not be bothered with the FB and IG store….. * Thank you so much for all of your help. I don’t know…??? * Thread Starter [sleeneys](https://wordpress.org/support/users/sleeneys/) * (@sleeneys) * [3 years, 4 months ago](https://wordpress.org/support/topic/pixel-4/#post-16450527) * Oh! The error message is at the link in my first message…. [https://www.sleeneys.com/wp-admin/admin.php?page=wc-facebook](https://www.sleeneys.com/wp-admin/admin.php?page=wc-facebook) * Thank you again so much!!! Viewing 15 replies - 1 through 15 (of 26 total) 1 [2](https://wordpress.org/support/topic/pixel-4/page/2/?output_format=md) [→](https://wordpress.org/support/topic/pixel-4/page/2/?output_format=md) The topic ‘Pixel’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) ## Tags * [instagram](https://wordpress.org/support/topic-tag/instagram/) * 26 replies * 5 participants * Last reply from: [sleeneys](https://wordpress.org/support/users/sleeneys/) * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/pixel-4/page/2/#post-16459493) * Status: resolved