Title: Pixel error after update
Last modified: May 19, 2023

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# Pixel error after update

 *  Resolved [andyfo](https://wordpress.org/support/users/andyfo/)
 * (@andyfo)
 * [3 years ago](https://wordpress.org/support/topic/pixel-error-after-update/)
 * Hi!
 * After updating a website to the latest version, I get the following error:
 *     ```wp-block-code
       https://[redacted].ch/dienstleistung/bodenverlegung/https%3A%2F%2Fmoderate4.cleantalk.org%2Fpixel%2F5d5e85f6cb4c01d4e5728811163035e7.gif 404
       ```
   
 * This happens on all websites I’ve recently updated. It looks like it’s somehow
   forcing the page URL into the pixel URL.
 * I am using LiteSpeed Cache, but “cleantalk” is added to all exclusion rules for
   media, JS and CSS.
 * The error goes away when I disable the pixel feature in Advanced Settings, but
   I’d like to keep the IP detection via CleanTalk pixel.
 * Thank you for your help!

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [3 years ago](https://wordpress.org/support/topic/pixel-error-after-update/#post-16751179)
 * Hello.
 * Please, reinstall the plugin. ( Download link: [https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip](https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip))
 * Here is a guide for you:
    1. Go to WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Anti-Spam by CleanTalk” —> Deactivate.
    3. After the automatic page refreshing find the plugin again “Anti-Spam by CleanTalk”—
       > Delete. Confirm “Yes, delete these files”.
    4. Download the plugin archive from the link above.
    5. Go to Plugins —> Add New —> Upload Plugin.
    6. Choose the downloaded archive and press “Install Now”.
 * Contact us if you have any questions.
 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [3 years ago](https://wordpress.org/support/topic/pixel-error-after-update/#post-16757373)
 * We haven’t received your reply in a few days, so I’m going to mark this topic
   as “resolved”.
   If you have any further questions, you can start a new topic anytime.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Pixel error after update’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767)
 * [Anti-Spam by CleanTalk. Spam Firewall & protection](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [SergeM](https://wordpress.org/support/users/serge00/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/pixel-error-after-update/#post-16757373)
 * Status: resolved