Title: Pixel not loading
Last modified: July 7, 2017

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# Pixel not loading

 *  Resolved [aaronpolly1](https://wordpress.org/support/users/aaronpolly1/)
 * (@aaronpolly1)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/pixel-not-loading/)
 * Hi there,
 * I tried entering the pixel id as well as the ‘connect to account’
    option but
   in both cases the pixel doesn’t appear to load properly. I can see it in the 
   <(/)head> section but for some reason it just isn’t loading when I use inspector..
   Facebook Pixel helper is giving me the same story. Any ideas?
 * Best regards,
 * Aaron

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Antonino Scarfì](https://wordpress.org/support/users/antoscarface/)
 * (@antoscarface)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/pixel-not-loading/#post-9304500)
 * Hi,
 * so, let me understand: the pixel doesn’t appear in the Pixel Helper or is there
   an error? Have you upgraded Pixel Caffeine to the latest version? Have you some
   screenshot of Pixel Helper and of the admin that gives me some more info about
   the issue?
 * Thank you.
 *  Thread Starter [aaronpolly1](https://wordpress.org/support/users/aaronpolly1/)
 * (@aaronpolly1)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/pixel-not-loading/#post-9304823)
 * Yea, not updating the plugin caused the issue, we’ve ran the update through the
   dev-street and everything seems to be working a-ok now!
 * Thank you for the assistance!
    All the best,
 * Aaron
 *  Plugin Author [Antonino Scarfì](https://wordpress.org/support/users/antoscarface/)
 * (@antoscarface)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/pixel-not-loading/#post-9314835)
 * Yeah! Glad to see you fixed! You’re welcome and have a nice day! 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Pixel not loading’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/pixel-caffeine_e2ce0c.svg)
 * [Pixel Caffeine](https://wordpress.org/plugins/pixel-caffeine/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/pixel-caffeine/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/pixel-caffeine/)
 * [Active Topics](https://wordpress.org/support/plugin/pixel-caffeine/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pixel-caffeine/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pixel-caffeine/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Antonino Scarfì](https://wordpress.org/support/users/antoscarface/)
 * Last activity: [8 years, 11 months ago](https://wordpress.org/support/topic/pixel-not-loading/#post-9314835)
 * Status: resolved