Title: Platform Collapsed
Last modified: November 30, 2019

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# Platform Collapsed

 *  [bigcrisp](https://wordpress.org/support/users/bigcrisp/)
 * (@bigcrisp)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/platform-collapsed/)
 * I run a small business via my website. Constant access to this website is vital.
   The occasional inability to access the website is understandable as plugins are
   updated. These breaks in accessibility are only very short.
 * However, My site has collapsed and no member of the public can see any major 
   parts of it. It is because for some reason WooCommerce has completely disappeared
   from my dashboard. Some of the plugins remain, but are useless without the main
   underlying platform.
 * I am unable to download the software because it is apparently already downloaded.
   WooCommerce would like me to send them a “Status Report” from “WooCommerce which
   is to be found in your dashboard”. It is not in my dashboard and therefore I 
   cannot send the status report. So the online fault reporting form was no good.
 * My site has been down for days. I have done everything I can do and now I approach
   WooCommerce. They told me to do what I have already done. I responded within 
   minutes to their email and am now waiting hours for their response. I need my
   business up and running. I do not have time to waste. There appears to be no 
   sense of urgency with the help desk. Not a very good service.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [seank123](https://wordpress.org/support/users/seank123/)
 * (@seank123)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/platform-collapsed/#post-12200896)
 * Wouldn’t asking for help in the support section here have been a good idea?
 * Have you tried downloading the plugin from here and uploading it via CPanel or
   FTP?
 * If it has ‘disappeared’ from your server then that’s a serious issue that you
   need to get your hosting company to look at!!
 *  Thread Starter [bigcrisp](https://wordpress.org/support/users/bigcrisp/)
 * (@bigcrisp)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/platform-collapsed/#post-12202130)
 * Thanks Sean,
 * I went directly to WooCommerce. They were unable to sort it out or explain why
   it went wrong. I then approached GoDaddy who carry my site, they have a WooCommerce
   support section. They were able to sort it out, but it did cost a small fee. 
   It turns out the problem lies with the WooCommerce plug-in for Vouchers. It was
   taken off the market back in May. No-one from WooCommerce told me at the time
   they lifted the plug-in. Nor did they mention it when I went to them for help.
   GoDaddy spotted it and fixed it up. All I need now is to find another voucher
   plug-in.
 * Do you think you would have spotted that without access to my account?

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Platform Collapsed’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [bigcrisp](https://wordpress.org/support/users/bigcrisp/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/platform-collapsed/#post-12202130)