Title: Please enter a valid Service code.
Last modified: October 29, 2025

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# Please enter a valid Service code.

 *  Resolved [ausdamo](https://wordpress.org/support/users/ausdamo/)
 * (@ausdamo)
 * [7 months, 1 week ago](https://wordpress.org/support/topic/please-enter-a-valid-service-code/)
 * Hello, this plugin has been working so well for us.
 *  Today we discovered that it can no longer calculate International rates. After
   enabling debug more the message “Australia Post Live Rates: Please enter a valid
   Service code.” is displayed when entering an International address.
 * The customer is shown “No shipping options are available for this address. Please
   verify the address is correct or try a different address.”
 * We are at a loss to troubleshoot any further so would appreciate some assistance.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [Marta Borówka](https://wordpress.org/support/users/martapaw/)
 * (@martapaw)
 * [7 months, 1 week ago](https://wordpress.org/support/topic/please-enter-a-valid-service-code/#post-18699342)
 * Hello [@ausdamo](https://wordpress.org/support/users/ausdamo/),
 * Thank you for your report.
   To investigate the issue, I will need the information
   from Debug Mode (please see how to enable it: [https://octolize.com/docs/article/australia-post-how-to-enable-debug-mode/](https://octolize.com/docs/article/australia-post-how-to-enable-debug-mode/))
   after entering the address in the Checkout page. Copy-paste from those sections:
   [https://imgsh.net/i/dea063af76](https://imgsh.net/i/dea063af76)The screenshots
   of the shipping method (which is not working) would also be helpful.Best regards,
   Marta Borówka
 *  Thread Starter [ausdamo](https://wordpress.org/support/users/ausdamo/)
 * (@ausdamo)
 * [7 months, 1 week ago](https://wordpress.org/support/topic/please-enter-a-valid-service-code/#post-18699358)
 * Thanks Marta. I do see those blue panel messages after enabling debug mode. All
   I can see is the message I have already supplied. It appears in a red/pink message
   at the top of the checkout.
 *  Plugin Support [Marta Borówka](https://wordpress.org/support/users/martapaw/)
 * (@martapaw)
 * [7 months, 1 week ago](https://wordpress.org/support/topic/please-enter-a-valid-service-code/#post-18699418)
 * Thanks for the information. According to that, I need to recreate the issue manually,
   so please send:
   1. Screenshots of the shipping method setting (which is not working).
   2. Sender and recipient addresses.3. Information about the product(s) in your
   cart: size and weight.Best regards,Marta Borówka
 *  Thread Starter [ausdamo](https://wordpress.org/support/users/ausdamo/)
 * (@ausdamo)
 * [7 months, 1 week ago](https://wordpress.org/support/topic/please-enter-a-valid-service-code/#post-18699452)
 * how can I do that without publicly posting that amount of detail here?
 *  Plugin Support [Marta Borówka](https://wordpress.org/support/users/martapaw/)
 * (@martapaw)
 * [7 months, 1 week ago](https://wordpress.org/support/topic/please-enter-a-valid-service-code/#post-18699557)
 * I suspect that providing the addresses here may be problematic, so the best solution
   would be to contact us directly with all the information that I mentioned in 
   the previous message: [https://octolize.com/support](https://octolize.com/support)
 * Best regards,
   Marta Borówka
 *  Plugin Support [Marta Borówka](https://wordpress.org/support/users/martapaw/)
 * (@martapaw)
 * [7 months ago](https://wordpress.org/support/topic/please-enter-a-valid-service-code/#post-18710306)
 * Since we have not received a response, I am marking this thread as resolved.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Please enter a valid Service code.’ is closed to new replies.

 * ![](https://ps.w.org/octolize-australia-post-shipping/assets/icon.svg?rev=2738110)
 * [Shipping Live rates for Australia Post for WooCommerce](https://wordpress.org/plugins/octolize-australia-post-shipping/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/octolize-australia-post-shipping/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/octolize-australia-post-shipping/)
 * [Active Topics](https://wordpress.org/support/plugin/octolize-australia-post-shipping/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/octolize-australia-post-shipping/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/octolize-australia-post-shipping/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [Marta Borówka](https://wordpress.org/support/users/martapaw/)
 * Last activity: [7 months ago](https://wordpress.org/support/topic/please-enter-a-valid-service-code/#post-18710306)
 * Status: resolved