• Resolved geekgyan

    (@geekgyan)


    I got an email from clef saying ‘Clef’s logout hook [1] for Geek Gyan is currently failing’. Logout hook ERROR: 500 Server Error: Internal Server Error for url.
    i searched and found out that its because of server side error,if iam not wrong.
    i dont know what went wrong.My site is http://www.geekgyan.com i tried disabling plugins using filezilla but w3tc gives an error and instruct to delete me db.php but when i do so and try to acces admins panel an another error pops up saying ‘Your PHP installation appears to be missing the MySQL extension which is required by WordPress.’
    i tried calling godady they said its not from theres side.
    Also i noticed that there is .htaccess.bak file but no .htaccess file.
    Thanx in advance 🙂

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  • .

    Your PHP installation appears to be missing the MySQL extension which is required by WordPress

    If GoDaddy doesn’t have mysql extensions available for PHP, that’s definitely their problem. That being said, it doesn’t rule out a plugin or theme doing something stupid.

    I recommend disabling all plugins (sounds like you’ve tried that), and switching to a default theme. I’m going to paste a default answer that repeats some of this, but it also has other useful information in it.

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Thread Starter geekgyan

    (@geekgyan)

    i called them 2nd time after checking every thing on my side and then they accepted issue was on their side and they fixed it. But anywayss thanx 🙂

    Just curious – what version of WordPress are you using? I have a client who had this problem after the host upgraded to php 7 and they were running a version of WordPress from 2013.

Viewing 3 replies - 1 through 3 (of 3 total)

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