Title: Please Help, update has gone wrong
Last modified: August 22, 2016

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# Please Help, update has gone wrong

 *  Resolved [lauralou14](https://wordpress.org/support/users/lauralou14/)
 * (@lauralou14)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/please-help-update-has-gone-wrong/)
 * I am trying to update my word press site to the latest version and have messed
   it up. I’m getting an error when trying to view my site and access the control
   panel
 * [http://www.montaguephotography.co.uk/](http://www.montaguephotography.co.uk/)
 * I am so stuck, would really appreciate some help
 * Thanks

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/please-help-update-has-gone-wrong/#post-5255629)
 * Have you tried manual update?
 * – try **MANUALLY** re-uploading all files and folders EXCEPT the wp-config.php
   file and the /wp-content/ directory from a fresh download of WordPress. Make 
   sure that you delete the old copies of files & folder before uploading the new
   ones. Read the [Manual Update ](http://codex.wordpress.org/Updating_WordPress#Manual_Update)
   directions first!
    – running the upgrade manually via wp-admin/upgrade.php – **
   BTW, if you haven’t already done, always backup everything (including your database)
   before doing any actions, just in case something really goes wrong. It’s a great
   safety net.**
 *  Thread Starter [lauralou14](https://wordpress.org/support/users/lauralou14/)
 * (@lauralou14)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/please-help-update-has-gone-wrong/#post-5255638)
 * It was a manual update that I did, I followed all the steps (clearly not that
   well) but updated all the files and got that message
 * I’m not sure what I did wrong, the back up I made isn’t restoring either
 *  Moderator [Samuel Wood (Otto)](https://wordpress.org/support/users/otto42/)
 * (@otto42)
 * WordPress.org Admin
 * [11 years, 9 months ago](https://wordpress.org/support/topic/please-help-update-has-gone-wrong/#post-5255640)
 * The error message you’re getting is indicative of an incomplete upgrade.
 * Try the update again. And be very, very sure that you upload ALL the files. Specifically,
   you appear to be missing some files from the wp-includes directory. Make sure
   that every file in the WordPress ZIP is put on the site.
 *  Thread Starter [lauralou14](https://wordpress.org/support/users/lauralou14/)
 * (@lauralou14)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/please-help-update-has-gone-wrong/#post-5255643)
 * Thanks, I’ll try again
 *  [InclusiveHost-John](https://wordpress.org/support/users/inclusivehost-john/)
 * (@inclusivehost-john)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/please-help-update-has-gone-wrong/#post-5255696)
 * Were you able to resolve this issue? If not, I would suggest contacting your 
   web hosting provider to have them restore from a backup point that the site worked,
   and then attempt the upgrade again.
 *  Thread Starter [lauralou14](https://wordpress.org/support/users/lauralou14/)
 * (@lauralou14)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/please-help-update-has-gone-wrong/#post-5255714)
 * Issue still not resolved, have managed to get the hosting company to restore 
   a back up from the 31st aug
 * I am back onto the word press control panel but now have two error messages
 * Unable to write to your .htaccess or nginx.conf file. If the problem persists
   contact support.
 * Unable to write to your wp-config.php file. If the problem persists contact support.
 * and if I try to load the website it just has a landing page saying Site coming
   soon
 * checked the error logs and got this
 * [05-Sep-2014 10:44:30 Europe/London] PHP Fatal error: Call to undefined function
   wp() in /home/montague/public_html/wp-blog-header.php on line 14
 *  Thread Starter [lauralou14](https://wordpress.org/support/users/lauralou14/)
 * (@lauralou14)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/please-help-update-has-gone-wrong/#post-5255717)
 * have resloved this now
 * had to rename the index.html file on ftp to index2.html, that allowed index.php
   to take control.
 * Thanks to all who responded

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Please Help, update has gone wrong’ is closed to new replies.

## Tags

 * [broke](https://wordpress.org/support/topic-tag/broke/)
 * [message](https://wordpress.org/support/topic-tag/message/)

 * In: [Installing WordPress](https://wordpress.org/support/forum/installation/)
 * 7 replies
 * 4 participants
 * Last reply from: [lauralou14](https://wordpress.org/support/users/lauralou14/)
 * Last activity: [11 years, 9 months ago](https://wordpress.org/support/topic/please-help-update-has-gone-wrong/#post-5255717)
 * Status: resolved

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