Title: Please. Need help . Last modified: March 19, 2020 --- # Please. Need help . * Resolved [leadnavigate](https://wordpress.org/support/users/leadnavigate/) * (@leadnavigate) * [6 years, 2 months ago](https://wordpress.org/support/topic/please-need-help-3/) * My site shop, built with woocommerce has stopped working. everytime you proceed to checkout and click place order you get “sorry, your session has expired. return to shop”. * im using divi on my site but ive tried with regular wordpress theme and it did not work. my hosting provider said they saw no errors. ive checked each plugin and nothing fixed it. they said it was woocommerce configuration. * thank you in advance Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Support [slash1andy](https://wordpress.org/support/users/slash1andy/) * (@slash1andy) * Automattic Happiness Engineer * [6 years, 2 months ago](https://wordpress.org/support/topic/please-need-help-3/#post-12561491) * Hey there! * That sounds like your site is clearing out the WooCommerce cart sessions way too quickly. This is typically something your host can help with. * Can you please send a link to your site? This is always the first step in getting help. * [Hamid Reza Yazdani](https://wordpress.org/support/users/yazdaniwp/) * (@yazdaniwp) * [6 years, 2 months ago](https://wordpress.org/support/topic/please-need-help-3/#post-12564165) * Hi please try in another browsers * Woocommerce uses cookies for user session validation and maybe your browser has some errors with cookies * Good luck - This reply was modified 6 years, 2 months ago by [Hamid Reza Yazdani](https://wordpress.org/support/users/yazdaniwp/). - This reply was modified 6 years, 2 months ago by [Hamid Reza Yazdani](https://wordpress.org/support/users/yazdaniwp/). * Thread Starter [leadnavigate](https://wordpress.org/support/users/leadnavigate/) * (@leadnavigate) * [6 years, 2 months ago](https://wordpress.org/support/topic/please-need-help-3/#post-12564618) * Hey guys sorry Andrew my site is tabletopdan.com yazdan thank u , ive cleared cookies and cache and nothing. * Thread Starter [leadnavigate](https://wordpress.org/support/users/leadnavigate/) * (@leadnavigate) * [6 years, 2 months ago](https://wordpress.org/support/topic/please-need-help-3/#post-12565934) * its not just my laptop, other people see it also. :/// * Plugin Support [slash1andy](https://wordpress.org/support/users/slash1andy/) * (@slash1andy) * Automattic Happiness Engineer * [6 years, 2 months ago](https://wordpress.org/support/topic/please-need-help-3/#post-12566503) * This is not likely a browser issue, but your server. Your server is likely clearing the cookie/sessions. * Here’s some info that you can send to your host to tell them exactly what’s going on: [https://docs.woocommerce.com/document/woocommerce-cookies/](https://docs.woocommerce.com/document/woocommerce-cookies/) * [https://kinsta.com/blog/wordpress-cookies-php-sessions/](https://kinsta.com/blog/wordpress-cookies-php-sessions/) * You’ll need to talk to your host, more than likely, as they will help you figure out what’s going on with your site/server. * Thread Starter [leadnavigate](https://wordpress.org/support/users/leadnavigate/) * (@leadnavigate) * [6 years, 2 months ago](https://wordpress.org/support/topic/please-need-help-3/#post-12567861) * Hey andrew, thanks for your time again. * I have talked to them and have a support ticket with them but they last told me to get a developer and to try each plugin. which i have done * thanks andrew * Thread Starter [leadnavigate](https://wordpress.org/support/users/leadnavigate/) * (@leadnavigate) * [6 years, 2 months ago](https://wordpress.org/support/topic/please-need-help-3/#post-12574140) * not resolved. ill just restart with my shop. and delete woocommerce * [yyilmaz](https://wordpress.org/support/users/yyilmaz/) * (@yyilmaz) * [5 years, 11 months ago](https://wordpress.org/support/topic/please-need-help-3/#post-13028098) * I’ve been having this problem last 2-3 days now. Nothing has changed recently, except plugin updates. I though a recent plugin update caused this, so I restored the whole website from an auto-backup more than a week ago (well past the point where I had my last successful checkout). But now I’m still getting “Sorry, your session has expired. Return to shop” whenever I checkout. * WP 5.4.2 WC 4.2.0 WC Services 1.23.2 Divi Theme 4.4.8 Divi Child 3.0.106.1523566676 * I have no caching plugins installed. * Using Tools provided by WooCommerce, I’ve cleared things like transients, orphaned variations etc, regenerated product lookup tables, updated database etc. * I read through the two pages you linked to above, but could not work out what settings need to change at the host. * I still can’t make this go away. Orders are logged into the back-end, but client still receives the “Sorry, your session has expired. Return to shop” after checkout. * [yyilmaz](https://wordpress.org/support/users/yyilmaz/) * (@yyilmaz) * [5 years, 11 months ago](https://wordpress.org/support/topic/please-need-help-3/#post-13046685) * [@slash1andy](https://wordpress.org/support/users/slash1andy/) Hi AW, any light you can shed here? * Plugin Support [slash1andy](https://wordpress.org/support/users/slash1andy/) * (@slash1andy) * Automattic Happiness Engineer * [5 years, 11 months ago](https://wordpress.org/support/topic/please-need-help-3/#post-13079517) * Hey there! * [@yyilmaz](https://wordpress.org/support/users/yyilmaz/) This is someone else’s closed thread that you’ve responded to. This will not show up in the list of open threads, and you will not receive the help you are looking for. * Please create a new topic here in the forum so that we can assist you promptly. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Please. Need help .’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 10 replies * 4 participants * Last reply from: [slash1andy](https://wordpress.org/support/users/slash1andy/) * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/please-need-help-3/#post-13079517) * Status: resolved