Title: * Please read before posting *
Last modified: November 29, 2018

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# * Please read before posting *

 *  Theme Author [presscustomizr](https://wordpress.org/support/users/nikeo/)
 * (@nikeo)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/please-read-before-posting-72/)
 * Hello,
 * Welcome to this forum, and thanks for using the Customizr theme.
 * If you’re having trouble getting things working, please follow those steps before
   you post :
    1. **Use the latest software versions** : make sure the theme and WordPress are
       up to date.
    2. **Documentation** : read our [documentation](https://docs.presscustomizr.com/?utm_source=wp-org&utm_medium=link&utm_campaign=customizr-forum)
       and check our [troubleshooting tips](https://docs.presscustomizr.com/article/258-troubleshooting-guide-for-websites-using-customizr-pro-wordpress-theme/?utm_source=wp-org&utm_medium=link&utm_campaign=customizr-forum).
    3. **Cache plugin** : if you are using a server cache or cache plugin, please clear
       it’s cache content and disable caching via it’s settings.
    4. **Browser ** : [clear your browser’s cache / history](https://docs.presscustomizr.com/article/309-how-to-clear-your-browsers-cache-cookies-and-history/?utm_source=wp-org&utm_medium=link&utm_campaign=customizr-forum)
    5. **Check for plugin conflict** : deactivate all of your plugins. If it fixes 
       the issue, re-activate your plugins one by one, until you identify the plugin
       in conflict.
 * When you do post, please make sure to share your site URL when possible, so that
   we can see the issue and run some tests on your site.
    The best is to include
   your _system infos_ when creating your post. You’ll find them under **Dashboard
   > Themes > About Customizr**.
 * Our user’s feedbacks are very important for us, this is how we constantly improve
   the theme. So don’t be shy :), and post any new feature request that you may 
   find interesting for your usage of the Customizr theme.
 * Thanks !
    [Nicolas](https://profiles.wordpress.org/nikeo).
    -  This topic was modified 7 years, 4 months ago by [presscustomizr](https://wordpress.org/support/users/nikeo/).

The topic ‘* Please read before posting *’ is closed to new replies.

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 * 0 replies
 * 1 participant
 * Last reply from: [presscustomizr](https://wordpress.org/support/users/nikeo/)
 * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/please-read-before-posting-72/)
 * Status: not a support question