Title: PLEASE READ: Getting Support Last modified: March 30, 2023 --- # PLEASE READ: Getting Support * Plugin Author [BAKKBONE Australia](https://wordpress.org/support/users/bakkbone/) * (@bakkbone) * [3 years, 2 months ago](https://wordpress.org/support/topic/please-read-getting-support/) * Hi everyone, * This forum is the official support channel for BKF (BAKKBONE Florist Companion). * **If your query is “how do I…”** Please check [the documentation](https://docs.bkbn.au/v/bkf/) first, to see if your query is answered there. * **If your query is “… is not working as expected** Please include a Site Info dump: - Go to **Tools > Site Health** - Go to the **Info** tab - Click **Copy site info to clipboard** - Paste the result into your support request - **IMPORTANT** – check for any personal information in the info dump and redact it before posting. eg. like the portions replaced by **\*\*\*\*\*\*\*** below: * ```wp-block-code wp-core version: 6.2 site_language: en_AU user_language: en_AU timezone: Australia/Perth permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 0 default_comment_status: open environment_type: production user_count: 2 dotorg_communication: true wp-paths-sizes wordpress_path: ******* wordpress_size: 149.20 MB (156442929 bytes) uploads_path: *******/wp-content/uploads uploads_size: 121.87 MB (127785641 bytes) themes_path: *******/wp-content/themes themes_size: 2.51 MB (2630071 bytes) plugins_path: *******/wp-content/plugins plugins_size: 23.08 MB (24203865 bytes) database_size: 39.27 MB (41172992 bytes) total_size: 335.92 MB (352235498 bytes) wp-active-theme name: Twenty Twenty-Three (twentytwentythree) version: 1.1 author: the WordPress team author_website: https://wordpress.org parent_theme: none theme_features: core-block-patterns, post-thumbnails, responsive-embeds, editor-styles, html5, automatic-feed-links, block-templates, widgets-block-editor theme_path: /home/bakkbone/wp.bkbn.au/wp-content/themes/twentytwentythree auto_update: Disabled wp-plugins-active (13) EditorsKit: version: 1.34.6, author: Munir Kamal, Auto-updates enabled GlotPress: version: 3.0.0, author: the GlotPress team, Auto-updates enabled MainWP Code Snippets Extension: version: 4.0.3, author: MainWP, Auto-updates disabled MainWP Custom Dashboard Extension: version: 4.1.1, author: MainWP, Auto-updates disabled MainWP Dashboard: version: 4.4.0.3, author: MainWP, Auto-updates enabled MainWP Dashboard Lock Extension: version: 4.0.2, author: MainWP, Auto-updates disabled MainWP Favorites Extension: version: 4.0.10, author: MainWP, Auto-updates disabled MainWP File Uploader Extension: version: 4.1.1, author: MainWP, Auto-updates disabled MainWP Maintenance Extension: version: 4.1.2, author: MainWP, Auto-updates disabled MainWP Team Control: version: 4.0.3, author: MainWP, Auto-updates disabled MainWP White Label Extension: version: 4.1.3, author: MainWP, Auto-updates disabled MainWP WooCommerce Shortcuts Extension: version: 4.1.1, author: MainWP, Auto-updates disabled MainWP WooCommerce Status Extension: version: 4.0.8, author: MainWP, Auto-updates disabled wp-media image_editor: WP_Image_Editor_GD imagick_module_version: Not available imagemagick_version: Not available imagick_version: Not available file_uploads: File uploads is turned off post_max_size: 128G upload_max_filesize: 128G max_effective_size: 128 GB max_file_uploads: 20 gd_version: bundled (2.1.0 compatible) gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM ghostscript_version: unknown wp-server server_architecture: Linux 5.4.0-139-generic x86_64 httpd_software: Apache php_version: 7.4.33 64bit php_sapi: fpm-fcgi max_input_variables: 1000 time_limit: 300 memory_limit: -1 max_input_time: -1 upload_max_filesize: 128G php_post_max_size: 128G curl_version: 7.68.0 GnuTLS/3.6.13 suhosin: false imagick_availability: false pretty_permalinks: true htaccess_extra_rules: true wp-database extension: mysqli server_version: 8.0.32 client_version: mysqlnd 7.4.33 max_allowed_packet: 268435456 max_connections: 151 wp-constants WP_HOME: ******* WP_SITEURL: ******* WP_CONTENT_DIR: *******/wp-content WP_PLUGIN_DIR: *******/wp-content/plugins WP_MEMORY_LIMIT: 40M WP_MAX_MEMORY_LIMIT: -1 WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: false CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_ENVIRONMENT_TYPE: Undefined DB_CHARSET: utf8mb4 DB_COLLATE: undefined wp-filesystem wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable ``` * Providing this helps us see if there are any likely conflicts with your site’s setup. * **For all queries** Please be clear and specific, and include detailed steps to reproduce the issue. If we can’t reproduce it, we can’t fix it. * **Please keep in mind** This project is maintained voluntarily – our staff are off the clock when assisting. Please keep your posts and comments respectful and constructive so we can best assist while also looking after the wellbeing of our team. * Thanks! Viewing 1 replies (of 1 total) * Plugin Author [Scott @ BAKKBONE Australia](https://wordpress.org/support/users/leggroup/) * (@leggroup) * [2 years, 12 months ago](https://wordpress.org/support/topic/please-read-getting-support/#post-16826647) * Our documentation has moved to [https://plugins.bkbn.au/docs/bkf/](https://plugins.bkbn.au/docs/bkf/) Viewing 1 replies (of 1 total) The topic ‘PLEASE READ: Getting Support’ is closed to new replies. * ![](https://ps.w.org/bakkbone-florist-companion/assets/icon-256x256.png?rev=2978538) * [FloristPress for Woo – Customize your eCommerce store for your Florist](https://wordpress.org/plugins/bakkbone-florist-companion/) * [Frequently Asked Questions](https://wordpress.org/plugins/bakkbone-florist-companion/#faq) * [Support Threads](https://wordpress.org/support/plugin/bakkbone-florist-companion/) * [Active Topics](https://wordpress.org/support/plugin/bakkbone-florist-companion/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/bakkbone-florist-companion/unresolved/) * [Reviews](https://wordpress.org/support/plugin/bakkbone-florist-companion/reviews/) * 1 reply * 2 participants * Last reply from: [Scott @ BAKKBONE Australia](https://wordpress.org/support/users/leggroup/) * Last activity: [2 years, 12 months ago](https://wordpress.org/support/topic/please-read-getting-support/#post-16826647) * Status: not a support question