Title: Please read this if your summary rating counts are incorrect!
Last modified: January 6, 2019

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# Please read this if your summary rating counts are incorrect!

 *  Plugin Author [Gemini Labs](https://wordpress.org/support/users/geminilabs/)
 * (@geminilabs)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/please-read-this-first-if-your-summary-rating-counts-are-incorrect/)
 * Site Reviews v3 is a major upgrade from version 2.
 * The biggest problem with v2 is that it would calculate the summary ratings on**
   each page load**. This worked fine for small amounts of reviews, but caused major
   performance issues on sites with thousands of reviews.
 * Site Reviews v3 solves this problem by keeping an internal count of your review
   ratings, and automatically updates this count when:
    - One or more reviews are created
    - One or more reviews are updated
    - One or more reviews are deleted
    - One or more reviews are assigned to a category or post
    - One or more reviews are un-assigned from a category or post
 * If you are experiencing a problem where the **Site Reviews Summary** is not showing
   the correct number of ratings, you can fix this by going to the Tools page and
   clicking the “Recalculate Counts” button.
 * ![](https://i0.wp.com/i.imgur.com/CW5uRyW.png?ssl=1)
 * If recalculating the rating counts does not work, this is 99% of the time due
   to one of the following reasons:
    1. **Your page may be cached.** If you are using a caching plugin, please clear
       your page cache and try again.
    2. **You may be using the shortcode/block/widget options incorrectly.** Please 
       verify that the “category” and “assigned_to” options are being used properly.
       The “Shortcodes” tab on the “Site Reviews > Documentation” page has full documentation
       on what these options do and how to use them.
    3. ![](https://i0.wp.com/i.imgur.com/jZDK9FO.png?ssl=1)
 * If you have tried everything shown above and are still having problems, please
   contact us directly by following the instructions on the “Contact Support” section
   on the Documentation page:
 * ![](https://i0.wp.com/i.imgur.com/Cb7gG5J.png?ssl=1)
    -  This topic was modified 7 years, 3 months ago by [Gemini Labs](https://wordpress.org/support/users/geminilabs/).
    -  This topic was modified 7 years, 3 months ago by [Gemini Labs](https://wordpress.org/support/users/geminilabs/).
    -  This topic was modified 7 years, 3 months ago by [Gemini Labs](https://wordpress.org/support/users/geminilabs/).
    -  This topic was modified 7 years, 3 months ago by [Gemini Labs](https://wordpress.org/support/users/geminilabs/).
    -  This topic was modified 7 years, 3 months ago by [Gemini Labs](https://wordpress.org/support/users/geminilabs/).

The topic ‘Please read this if your summary rating counts are incorrect!’ is closed
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 * 0 replies
 * 1 participant
 * Last reply from: [Gemini Labs](https://wordpress.org/support/users/geminilabs/)
 * Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/please-read-this-first-if-your-summary-rating-counts-are-incorrect/)
 * Status: not a support question