Title: Plug In Causing 500 error Last modified: May 23, 2019 --- # Plug In Causing 500 error * Resolved [panditacjp](https://wordpress.org/support/users/panditacjp/) * (@panditacjp) * [7 years ago](https://wordpress.org/support/topic/plug-in-causing-500-error/) * After the last update this plugin is causing a 500 error on the website listed above. I’ve tested, and with the 2019 theme and no other plugin’s activated we get a 500 error, deactivate the plug in and the issue disappears. * I’ve pinpointed the specific setting further – if I disable images for listings the error disappears (2019 theme and no other active plugins). I’m not sure what the solution is, as the listings require images. Please advise. Thank you. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplug-in-causing-500-error%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Author [Business Directory Plugin](https://wordpress.org/support/users/businessdirectoryplugin/) * (@businessdirectoryplugin) * [7 years ago](https://wordpress.org/support/topic/plug-in-causing-500-error/#post-11565776) * Hi [@panditacjp](https://wordpress.org/support/users/panditacjp/), * Sorry that you ran into issues here! * 500 errors usually mean that there’s some fundamental issue with your hosting or the PHP version. The fact that it works if you run a basic conflict test ( 2019 theme + no other plugins) means that it’s probably underpowered hosting, but it’s quite possible it’s something else. * To make progress here, I’d need to know a bit more: – What version of WP? – What version of PHP do you have installed? (We support 5.6 and higher, recommend 7 or higher) – What does your hosting error log say when the error happens? – Are you on shared hosting? – What precisely are you doing to make the issue happen? Detailed steps would really help me understand the issue more clearly. * Please let me know. * Thread Starter [panditacjp](https://wordpress.org/support/users/panditacjp/) * (@panditacjp) * [7 years ago](https://wordpress.org/support/topic/plug-in-causing-500-error/#post-11577372) * Hi Thanks for our quick response, * To answer your questions – * Wordpress Version is 5.2.1 * PHP is 7 (tried 5.6 and 7.1 but it made no difference.) * Hosting error is blank – oddly * The site is on shared hosting, hostgator shared hosting. * The issue happens if I enable images for the listings. If I disable images it works – if I enable images I get the 500 error. This was working fine (and had been for over a year) till the last updates a few weeks ago. - This reply was modified 7 years ago by [panditacjp](https://wordpress.org/support/users/panditacjp/). * Plugin Author [Business Directory Plugin](https://wordpress.org/support/users/businessdirectoryplugin/) * (@businessdirectoryplugin) * [7 years ago](https://wordpress.org/support/topic/plug-in-causing-500-error/#post-11580907) * Hi [@panditacjp](https://wordpress.org/support/users/panditacjp/), * Shared hosting can cause a variety of problems and they don’t always happen predictably… * There are lots of reasons why and we outline them in an article here: [http://businessdirectoryplugin.com/support-forum/faq/what-kind-of-hosting-should-i-use-for-wordpress-and-why-is-shared-hosting-a-problem/](http://businessdirectoryplugin.com/support-forum/faq/what-kind-of-hosting-should-i-use-for-wordpress-and-why-is-shared-hosting-a-problem/) * But to further dig into this, I would recommend a conflict test. * Here is an article about how to test for theme and plugin conflicts with Business Directory, which may help pinpoint the issue: [http://businessdirectoryplugin.com/support-forum/faq/how-to-check-for-plugin-and-theme-conflicts-with-bd/](http://businessdirectoryplugin.com/support-forum/faq/how-to-check-for-plugin-and-theme-conflicts-with-bd/) * My guess is that some other plugin you’ve installed is consuming too much in the way of your PHP thread time or database bandwidth (most likely the former) * Thread Starter [panditacjp](https://wordpress.org/support/users/panditacjp/) * (@panditacjp) * [7 years ago](https://wordpress.org/support/topic/plug-in-causing-500-error/#post-11586428) * I’ve already done conflict testing, before coming here as that was my first instinct, that some interaction was leading to the issue. * I also edited the php.ini and raised the processing time from 30 to 300 in case that was part of the problem – the issue remained, it made no difference at all. * This occurs with no other plugins active, and using the default (2019 theme) so it’s not an issue with another plugin as far as I can tell – and it only started after the last WordPress. * The site is also in it’s infancy, only has about 100 listings at this time, so it’s not as though it’s drawing on server resources in a big way. * Plugin Author [Business Directory Plugin](https://wordpress.org/support/users/businessdirectoryplugin/) * (@businessdirectoryplugin) * [7 years ago](https://wordpress.org/support/topic/plug-in-causing-500-error/#post-11595240) * Hi [@panditacjp](https://wordpress.org/support/users/panditacjp/), * Well, I think we need to discuss this more offline… * Contact us here with a link to this forum thread and we’ll take it from there: [http://businessdirectoryplugin.com/contact/](http://businessdirectoryplugin.com/contact/) Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Plug In Causing 500 error’ is closed to new replies. * ![](https://ps.w.org/business-directory-plugin/assets/icon-256x256.png?rev=2901888) * [Business Directory Plugin - Easy Listing Directories for WordPress](https://wordpress.org/plugins/business-directory-plugin/) * [Frequently Asked Questions](https://wordpress.org/plugins/business-directory-plugin/#faq) * [Support Threads](https://wordpress.org/support/plugin/business-directory-plugin/) * [Active Topics](https://wordpress.org/support/plugin/business-directory-plugin/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/business-directory-plugin/unresolved/) * [Reviews](https://wordpress.org/support/plugin/business-directory-plugin/reviews/) ## Tags * [500 error](https://wordpress.org/support/topic-tag/500-error/) * [images](https://wordpress.org/support/topic-tag/images/) * [time-out](https://wordpress.org/support/topic-tag/time-out/) * 5 replies * 2 participants * Last reply from: [Business Directory Plugin](https://wordpress.org/support/users/businessdirectoryplugin/) * Last activity: [7 years ago](https://wordpress.org/support/topic/plug-in-causing-500-error/#post-11595240) * Status: resolved