Title: Plug-in Signup Error, Api Error, Saving Error
Last modified: August 31, 2016

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# Plug-in Signup Error, Api Error, Saving Error

 *  [chrismccarston](https://wordpress.org/support/users/chrismccarston/)
 * (@chrismccarston)
 * [10 years ago](https://wordpress.org/support/topic/plug-in-signup-error-api-error-saving-error/)
 * Hey guys,
 * today i installed your plugin, but unfortunately it seems to has a few issues.
 * Step one: Sign-up
 * It did not recognize my e-mail address. just showed a x. Signed up on your website
 * Step two: API-Key
 * Copied the API-Key from my Account on your website and pasted into the required
   field. It says: Your API-Key isn´t valid
 * Weird point: Once i waited about 20min and left the tab open, suddenly a green
   hook appears and says, all good. But as soon as i click on save changes it turns
   back to the red x and says: your API-Key isn´t valid.
 * Any solutions except asking for access to my wordpress site?
 * Thanks
 * Chris
 * [https://wordpress.org/plugins/imagify/](https://wordpress.org/plugins/imagify/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [WP Media](https://wordpress.org/support/users/wp_media/)
 * (@wp_media)
 * [10 years ago](https://wordpress.org/support/topic/plug-in-signup-error-api-error-saving-error/#post-7369364)
 * Hi,
 * Please check if you have a security plugin which can blocks external HTTP requests
   and/or ask to your hosting provider if they are some HTTP restrictions on your
   server
 *  Thread Starter [chrismccarston](https://wordpress.org/support/users/chrismccarston/)
 * (@chrismccarston)
 * [10 years ago](https://wordpress.org/support/topic/plug-in-signup-error-api-error-saving-error/#post-7369380)
 * Hi,
 * First, thanks for your quick respond. That´s great
 * I don´t have any security plug-ins and upon request, there are no HTTP restrictions
   on our server.
 * It isn´t possible to activate the plugin through your website?
 * Thanks
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [10 years ago](https://wordpress.org/support/topic/plug-in-signup-error-api-error-saving-error/#post-7369484)
 * _*Reads. If I had a nickel for everytime…*_
 * Side note to [@wp_media](https://wordpress.org/support/users/wp_media/) I’ve 
   deleted your offer to login to your user’s site. I’m am 100% sure you mean well
   but please _never ask for credentials on these forums._
 * [http://codex.wordpress.org/Forum_Welcome#The_Bad_Stuff](http://codex.wordpress.org/Forum_Welcome#The_Bad_Stuff)
 * Now for the why: The internet is a wonderful place full of very nice people and
   a few very bad ones. I’m sure everyone here is very nice however, by giving some
   ones keys to your house you are trusting they wont steal anything. Likewise the
   person who takes the keys is now responsible for the house FOREVER.
 * If something was to go wrong, then you the author may well legally become liable
   for damages, which they would not normally have been as their software is provided
   without warranty.
 * Please be aware that repeatedly asking for credentials will result in us asking
   you to repeatedly stop before escalating up to the plugins team.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plug-in Signup Error, Api Error, Saving Error’ is closed to new replies.

 * ![](https://ps.w.org/imagify/assets/icon-256x256.gif?rev=3452959)
 * [Imagify: Optimize Images for Top Speed (Compress & Convert to WebP/AVIF)](https://wordpress.org/plugins/imagify/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/imagify/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/imagify/)
 * [Active Topics](https://wordpress.org/support/plugin/imagify/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/imagify/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/imagify/reviews/)

## Tags

 * [api key](https://wordpress.org/support/topic-tag/api-key/)
 * [signup](https://wordpress.org/support/topic-tag/signup/)

 * 3 replies
 * 3 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [10 years ago](https://wordpress.org/support/topic/plug-in-signup-error-api-error-saving-error/#post-7369484)
 * Status: not resolved