Title: [Plugin: 6Scan Security] Plugin Takes down Site
Last modified: August 20, 2016

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# [Plugin: 6Scan Security] Plugin Takes down Site

 *  [Pinktomato](https://wordpress.org/support/users/pinktomato/)
 * (@pinktomato)
 * [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-6scan-security-plugin-takes-down-site/)
 * Firstly let me say Im very disappointed by your customer service – I have raised
   three emails on your 6SCAN support section directly and not receive ANY reply
   at all – The first was over a week ago – and the second this morning after your
   plugin took out my site again
 * Your plugin installs correctly and works until it runs some kind of scan – It
   then creates a htaccess file that then causes the site to deliver a 500 error.
   I have to go in and then delete the htaccess file . Not exactly idea as it means
   that the site isn’t protected.
 * This has now happened three times
 * I have sent you a copy of the htaccess file
 * Meanwhile I have disabled your plugin – and am about to do so on four other sites
   that I have also.
 * Please can you let me know whats going on – If there is an issue with the plugin?
   or something else perhaps thats causing it ..
 * [http://wordpress.org/extend/plugins/6scan-protection/](http://wordpress.org/extend/plugins/6scan-protection/)

Viewing 1 replies (of 1 total)

 *  [nitzanm](https://wordpress.org/support/users/nitzanm/)
 * (@nitzanm)
 * [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-6scan-security-plugin-takes-down-site/#post-2941290)
 * Hi Pinktomato,
 * I’m very sorry to hear that you’ve had a problem with the plugin. We will do 
   our utmost to help you fix any problems and restore your site to full functionality.
 * I am surprised that you did not receive a response a week after sending a support
   ticket – our usual response time is within 24-48 hours, and less if the issue
   is urgent. I do see an email from a few minutes ago, however, and I will have
   that escalated right away.
 * Let us continue correspondence via email since I do not want to discuss potentially
   private details of your site via a public forum.
 * I apologize again, and I sincerely hope we’ll be able to get everything sorted
   out quickly.

Viewing 1 replies (of 1 total)

The topic ‘[Plugin: 6Scan Security] Plugin Takes down Site’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/6scan-protection_c89f74.svg)
 * [6Scan Security](https://wordpress.org/plugins/6scan-protection/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/6scan-protection/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/6scan-protection/)
 * [Active Topics](https://wordpress.org/support/plugin/6scan-protection/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/6scan-protection/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/6scan-protection/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [nitzanm](https://wordpress.org/support/users/nitzanm/)
 * Last activity: [13 years, 10 months ago](https://wordpress.org/support/topic/plugin-6scan-security-plugin-takes-down-site/#post-2941290)
 * Status: not resolved