Title: Plugin Activation
Last modified: September 10, 2017

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# Plugin Activation

 *  Resolved [lifewanders](https://wordpress.org/support/users/lifewanders/)
 * (@lifewanders)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-activation-11/)
 * I just downloaded your Awesome Support plug in to test this out on my site. Evry
   time I try to activate the plugin I get the notification that it was activated,
   yet the plugin itself still stay inactive. I have deleted and tried uploading
   through the wordpres plugin site and the same thing happens.
 * My theme is Onesocial Marketplace (BuddyBoss) and I am running php version PHP
   7.0.23.
 * Regards
    Dan

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-activation-11/#post-9483938)
 * Hi – is there an error in the debug.log file being thrown every time you try 
   to activate?
 * Thanks
 *  Thread Starter [lifewanders](https://wordpress.org/support/users/lifewanders/)
 * (@lifewanders)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-activation-11/#post-9486444)
 * I took a look at the debug log, and admittedly I am not well versed in this, 
   but the errors does not seem to be related to the plugin activation attempt. 
   I am getting an the following error, but I don’t think this is related.
 * bp_nav was called incorrectly. The bp_nav and bp_options_nav globals should not
   be used directly and are deprecated. Please use the BuddyPress nav functions 
   instead.
 * Thanks
    Dan
 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-activation-11/#post-9487646)
 * Hi:
 * Yeah, that error is not related to us. The only suggestion I would have is to
   see if you can activate with all your other plugins deactivated. I suspect that
   one of them is getting in the way.
 * Thanks.
 *  Thread Starter [lifewanders](https://wordpress.org/support/users/lifewanders/)
 * (@lifewanders)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-activation-11/#post-9494638)
 * Any idea why I would be getting the following error?
 * “Awesome Support requires PHP version 5.6 or above. Read more information about
   how you can update.” When I am running php 7.0?
 * The plugin shows active, but none of the menu options appear in the dashboard.
 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-activation-11/#post-9494671)
 * Hi:
 * I have no idea why that would be. Is it possible that you have multiple versions
   of PHP installed and maybe the one that is being used isn’t really PHP? Or maybe
   there’s another plugin that is trying to mask the real PHP version? Both of these
   are unlikely but they’re the only things I can think of as possible causes.
 * We have tons of sites using PHP 7.0.x and PHP 7.1.x with no issues so not sure
   why you would get that message. Since you just installed I assume you’re using
   Awesome Support 4.0.6?
 * Thanks.
 *  Thread Starter [lifewanders](https://wordpress.org/support/users/lifewanders/)
 * (@lifewanders)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-activation-11/#post-9494797)
 * OK I thought I would share my resolution. After you confirmed that you were not
   familiar with this issue, I looked to the internet and found this article.
 * [http://www.beyondmyfrontdoor.com/wp/how-to-fix-wordpress-reporting-the-wrong-php-version/](http://www.beyondmyfrontdoor.com/wp/how-to-fix-wordpress-reporting-the-wrong-php-version/)
 * Sure enough my htaccess file was referencing an old version of PHP even though
   it was running the latest version. After commenting it out, it finally activated.
 * Thank you for your help
    Dan
 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-activation-11/#post-9495599)
 * Hey – thanks for sharing that. I never would have thought of looking in .htaccess
   for a PHP version override.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Plugin Activation’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/awesome-support/)
 * [Active Topics](https://wordpress.org/support/plugin/awesome-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/awesome-support/reviews/)

 * 7 replies
 * 2 participants
 * Last reply from: [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * Last activity: [8 years, 8 months ago](https://wordpress.org/support/topic/plugin-activation-11/#post-9495599)
 * Status: resolved