Title: Plugin activation crashes website
Last modified: June 30, 2025

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# Plugin activation crashes website

 *  Resolved [jamesfeudo](https://wordpress.org/support/users/jamesfeudo/)
 * (@jamesfeudo)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/plugin-activation-crashes-website-2/)
 * I installed the updated version which crashed the website. I was able to recover
   the website, but I’m unable to activate the plugin as wordpress is telling me
   that it causes a fatal error. Please advise.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-activation-crashes-website-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [11 months, 1 week ago](https://wordpress.org/support/topic/plugin-activation-crashes-website-2/#post-18534555)
 * Can you provide the error being reported? I just tested with a local install 
   and it updated fine. However, that’s not the case for you, so seeing the error
   will help us troubleshoot.
 *  Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [11 months, 1 week ago](https://wordpress.org/support/topic/plugin-activation-crashes-website-2/#post-18534570)
 * [@mattbartley](https://wordpress.org/support/users/mattbartley/) thank you for
   this, looking into asap
 *  Thread Starter [jamesfeudo](https://wordpress.org/support/users/jamesfeudo/)
 * (@jamesfeudo)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/plugin-activation-crashes-website-2/#post-18534575)
 * Here’s the error from the crash:
 * Error Details
   =============An error of type E_COMPILE_ERROR was caused in line
   16 of the file /home/customer/www/icl-imaging.com/public_html/wp-content/plugins/
   constant-contact-forms/includes/class-api.php. Error message: require_once():
   Failed opening required ‘Ctct/Exceptions/CtctException.php’ (include_path=’.:/
   usr/local/php74/pear’)
 *  Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [11 months, 1 week ago](https://wordpress.org/support/topic/plugin-activation-crashes-website-2/#post-18534581)
 * Pushing a 2.11.1 release with the missed file in place, right now.
 *  Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [11 months, 1 week ago](https://wordpress.org/support/topic/plugin-activation-crashes-website-2/#post-18534591)
 * Please try the 2.11.1 version, which restores the `Ctct/Exceptions/CtctException.
   php` file.
 *  Thread Starter [jamesfeudo](https://wordpress.org/support/users/jamesfeudo/)
 * (@jamesfeudo)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/plugin-activation-crashes-website-2/#post-18534594)
 * Thanks [@tw2113](https://wordpress.org/support/users/tw2113/) ! As soon as I 
   see the update available, I’ll let you know!
 *  Thread Starter [jamesfeudo](https://wordpress.org/support/users/jamesfeudo/)
 * (@jamesfeudo)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/plugin-activation-crashes-website-2/#post-18534728)
 * 2.11.1 Fixed our issue. Thanks [@tw2113](https://wordpress.org/support/users/tw2113/)
 *  Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [11 months, 1 week ago](https://wordpress.org/support/topic/plugin-activation-crashes-website-2/#post-18534733)
 * Awesome to hear [@jamesfeudo](https://wordpress.org/support/users/jamesfeudo/)
   thanks for chiming in and helping report the original issue.
 *  Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [11 months, 1 week ago](https://wordpress.org/support/topic/plugin-activation-crashes-website-2/#post-18536426)
 * Marking this as resolved as the original missing file errors have been resolved.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Plugin activation crashes website’ is closed to new replies.

 * ![](https://ps.w.org/constant-contact-forms/assets/icon-256x256.png?rev=2951825)
 * [Constant Contact Forms](https://wordpress.org/plugins/constant-contact-forms/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/constant-contact-forms/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/constant-contact-forms/)
 * [Active Topics](https://wordpress.org/support/plugin/constant-contact-forms/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/constant-contact-forms/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/constant-contact-forms/reviews/)

 * 9 replies
 * 5 participants
 * Last reply from: [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * Last activity: [11 months, 1 week ago](https://wordpress.org/support/topic/plugin-activation-crashes-website-2/#post-18536426)
 * Status: resolved