Title: Plugin appears broken
Last modified: July 1, 2025

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# Plugin appears broken

 *  Resolved [Tolulope Makinde](https://wordpress.org/support/users/tiimak/)
 * (@tiimak)
 * [11 months ago](https://wordpress.org/support/topic/plugin-appears-broken-3/)
 * The plugin appears broken on numerous websites that I have it currently installed
   in
 * First thing i notice is that the icon in the sidebar is no longer present – [https://prnt.sc/yVqoAxKv10sE](https://prnt.sc/yVqoAxKv10sE)
 * None of the popups i have created previously are working
 * The interface of the backend looks broken – [https://prnt.sc/FETVAEnJIljn](https://prnt.sc/FETVAEnJIljn)
 * This was working fine up until today 1st June 2025

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [11 months ago](https://wordpress.org/support/topic/plugin-appears-broken-3/#post-18536438)
 * Dear [@tiimak](https://wordpress.org/support/users/tiimak/),
 * Thank you for your topic.
 * We would like to ask you whether you have the **AdBlock Google extension** enabled?
   We’ve noticed that recent updates to this extension have caused some issues, 
   and we are in contact with the developers to resolve it. In the meantime, could
   you try temporarily disabling the extension and check if that helps?
 * If possible please check the case with another browser as well.
 * Let me know if you have any questions.
 * Thank you.
 *  Thread Starter [Tolulope Makinde](https://wordpress.org/support/users/tiimak/)
 * (@tiimak)
 * [11 months ago](https://wordpress.org/support/topic/plugin-appears-broken-3/#post-18536444)
 * That’s exactly right Jasmine!
 * Once I disabled the Adblock extension it went back to normal, thank you!
 * But it would be great if this could be resolved even with the extension as this
   will potentially affect a lot of users as we cannot ask website users to disable
   their extensions
 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [11 months ago](https://wordpress.org/support/topic/plugin-appears-broken-3/#post-18537881)
 * Dear [@tiimak](https://wordpress.org/support/users/tiimak/),
 * Thanks for the reply.
 * Thank you for informing us that the issue was resolved after you disabled the
   AdBlock extension.
 * We completely understand that asking users to disable browser extensions isn’t
   an ideal solution. 
   This is a compatibility issue coming from changes made in
   their recent update. We have already contacted the AdBlock extension Support 
   Team so they can provide a solution for this case. Once they provide a solution,
   we will surely let you know.
 * Thank you.
 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [10 months, 3 weeks ago](https://wordpress.org/support/topic/plugin-appears-broken-3/#post-18541526)
 * Dear [@tiimak](https://wordpress.org/support/users/tiimak/),
 * Thanks for your patience.
 * I am glad to mention that the issue has already been resolved. Please check the
   case again and let us know whether the problem has been fixed or not on your 
   end.
 * Looking forward to your response.
 * Thank you.
 *  Plugin Support [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * (@hyenokian)
 * [10 months, 3 weeks ago](https://wordpress.org/support/topic/plugin-appears-broken-3/#post-18547154)
 * Dear [@tiimak](https://wordpress.org/support/users/tiimak/),
 * We’re closing this ticket for now as we last heard from you 1 week ago.
   If the
   query is unresolved, drop us a line and we’ll get back to you at the earliest
   and the ticket will be re-opened.
 * For a new query, feel free to open a new topic. Our Customer Care Specialists
   will be happy to help you.
 * Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Plugin appears broken’ is closed to new replies.

 * ![](https://ps.w.org/ays-popup-box/assets/icon-128x128.gif?rev=2660064)
 * [Popup Box - Create Countdown, Coupon, Video, Contact Form Popups](https://wordpress.org/plugins/ays-popup-box/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ays-popup-box/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ays-popup-box/)
 * [Active Topics](https://wordpress.org/support/plugin/ays-popup-box/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ays-popup-box/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ays-popup-box/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Jasmine](https://wordpress.org/support/users/hyenokian/)
 * Last activity: [10 months, 3 weeks ago](https://wordpress.org/support/topic/plugin-appears-broken-3/#post-18547154)
 * Status: resolved