Title: [Plugin: BackUpWordPress] Only database will backup, files will not
Last modified: August 20, 2016

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# [Plugin: BackUpWordPress] Only database will backup, files will not

 *  Resolved [ASullivan77](https://wordpress.org/support/users/asullivan77/)
 * (@asullivan77)
 * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-backupwordpress-only-database-will-backup-files-will-not/)
 * BackupWordPress only seems to be able to back up the database, and not the files.
   I requested help from GoDaddy as it seems that the backup is timing out due to
   the site being a bit slow. Here is their response:
 * “Our Web Hosting accounts are not designed to support scripts that run for lengthy
   amounts of time(typically more than 2 minutes). I recommend that you review the
   documentation provided for the plug-in, as there may be modifications you can
   make to your php5.ini file to allow the script to perform better.”
 * The plan this site is hosted with is using shared Linux hosting. WP-Content is
   51.6MB… pretty tiny to be timing out. When I try to backup the files in any way,
   it just stays on ‘creating zip archive [cance]’ indefinitely.
 * any help is appreciated!
 * [http://wordpress.org/extend/plugins/backupwordpress/](http://wordpress.org/extend/plugins/backupwordpress/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Tom Willmot](https://wordpress.org/support/users/willmot/)
 * (@willmot)
 * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-backupwordpress-only-database-will-backup-files-will-not/#post-2984978)
 * I’d recommend excluding some files to see if you can get under the time limit.
 *  Thread Starter [ASullivan77](https://wordpress.org/support/users/asullivan77/)
 * (@asullivan77)
 * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-backupwordpress-only-database-will-backup-files-will-not/#post-2985113)
 * Thanks for the response, Tom…. much appreciated.
 * If I just exclude files in order to get under the time limit, though, how will
   that help me with getting everything backed up? I’m a bit confused.
 * Thanks!
 *  Plugin Author [Tom Willmot](https://wordpress.org/support/users/willmot/)
 * (@willmot)
 * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-backupwordpress-only-database-will-backup-files-will-not/#post-2985114)
 * It’s certainly not idea, but if your server doesn’t support scripts running for
   longer than 2 minutes then there isn’t much I could do about it.
 * Do you have access to your sites error logs? You could look at those to confirm
   the exact error message that is causing the backups to stop working.
 *  Thread Starter [ASullivan77](https://wordpress.org/support/users/asullivan77/)
 * (@asullivan77)
 * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-backupwordpress-only-database-will-backup-files-will-not/#post-2985115)
 * I’m not sure… where would I look to find out if I have access to error logs? 
   The hosting provider somewhere I’m assuming?
 * Thank you!
 *  Plugin Author [Tom Willmot](https://wordpress.org/support/users/willmot/)
 * (@willmot)
 * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-backupwordpress-only-database-will-backup-files-will-not/#post-2985117)
 * If you ask GoDaddy support they should be able to provide you with your PHP error
   logs.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘[Plugin: BackUpWordPress] Only database will backup, files will not’ 
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 * 5 replies
 * 2 participants
 * Last reply from: [Tom Willmot](https://wordpress.org/support/users/willmot/)
 * Last activity: [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-backupwordpress-only-database-will-backup-files-will-not/#post-2985117)
 * Status: resolved