Title: Plugin Blocking User Name(s)
Last modified: August 15, 2023

---

# Plugin Blocking User Name(s)

 *  Resolved [SteveHale](https://wordpress.org/support/users/stevehale/)
 * (@stevehale)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-blocking-user-names/)
 * With your plugin activated a user name cannot login to the dashboard. But the
   the SAME user can log in with their email address.
 * The user name is correct and the password is correct, in fact the password is
   being used for the email address login.
 * If I deactivate your plugin the user can log in using their user name OR their
   email address.
 * Why is this happening please?
 * Regards
 * Steve B
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-blocking-user-names%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Shalom Taiwo](https://wordpress.org/support/users/shalomt/)
 * (@shalomt)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-blocking-user-names/#post-16977569)
 * Hi [@stevehale](https://wordpress.org/support/users/stevehale/),
 * Thank you for reaching out to us.
 * Could you please navigate to Security => Settings => Advanced => WordPress tweaks
   => Users? Then set the option to EMAIL ADDRESS OR USERNAME
 * Please refer to [https://share.getcloudapp.com/Wnu6P5kz](https://share.getcloudapp.com/Wnu6P5kz)
 * Please let me know if this helps and how I can be of further assistance.
 * Best regards,
   Shalom
 *  Plugin Support [chandelierrr](https://wordpress.org/support/users/shanedelierrr/)
 * (@shanedelierrr)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-blocking-user-names/#post-16991081)
 * Hi [@stevehale](https://wordpress.org/support/users/stevehale/), I hope the information
   provided by my colleague helped resolve your issues. 
   Since we haven’t received
   a response, we’ll mark this post resolved. If you still need some assistance,
   feel free to open a new support topic, and we’d be happy to assist. Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin Blocking User Name(s)’ is closed to new replies.

 * ![](https://ps.w.org/better-wp-security/assets/icon.svg?rev=2980272)
 * [Solid Security – Password, Two Factor Authentication, and Brute Force Protection](https://wordpress.org/plugins/better-wp-security/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/better-wp-security/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/better-wp-security/)
 * [Active Topics](https://wordpress.org/support/plugin/better-wp-security/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/better-wp-security/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/better-wp-security/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [chandelierrr](https://wordpress.org/support/users/shanedelierrr/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-blocking-user-names/#post-16991081)
 * Status: resolved